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View Full Version : Don't buy ICE LINK IPOD adapter!!!


ryanb43
08-10-2005, 08:04 PM
I love my IPOD and decided to have it installed to my stereo so I ordered an ICELINK for my 03 m3. Had it installed proffesionally and all the suddedn electronics in my car start going bad on by one. Turn signals, then AC, then power windows and moon roof, then my dash goes out. Then my doorlocks stop working. pretty much nothing worked in my car and I had BMW look at it and they could'nt figure it out. I then realized I had my IPOD installed 2 weeks ago and so I had it taken out and everyhting works fine now. I realize that it might very well have been the installers fault but I don't care. I will never let an ICELINK within 2 miles of my car again.

thenobot
08-11-2005, 01:05 AM
It's gotta be either the installer's fault or a bad IceLink unit.

I've got two 3-series with them, and they're perfect. Once you get a hold of tom@densionusa.com, you will be in good hands.

LDV330i
08-11-2005, 08:12 AM
It's gotta be either the installer's fault or a bad IceLink unit.

I do not think it is either. I ran into similar problems as described in this thread (http://www.bimmerfest.com/forums/showthread.php?t=76080&highlight=Major+electrical). It has to do with the I-Bus being sensitive to bad connections. Several of us has posted on this issue and it also has nothing to do with non-OEM equipment being installed since 1 person that posted said he had an OEM changer. Since I had the problem in November it has not resurfaced and I have continued to enjoy my Alpine MP3 changer. :thumbup: It is just a matter of disconnecting and reconnecting and you should be set.

James
08-11-2005, 08:32 AM
Sorry you had so much trouble. I have it in my car and it's been great since day one. A lot of people I know that have Ice Link love it too. Maybe there were some bad ones shipped?

Did you call tech support or talk to Tom from Icelink before your public outcry for a boycott? :p

Technic
08-11-2005, 09:32 AM
Sorry you had so much trouble. I have it in my car and it's been great since day one. A lot of people I know that have Ice Link love it too. Maybe there were some bad ones shipped?

Did you call tech support or talk to Tom from Icelink before your public outcry for a boycott? :p

:stupid:

daytonaviolet
08-11-2005, 02:50 PM
yup.. bad installer or icelink. since you got your car working normally again without the icelink, why not request another one from Dension. :thumbup:

tom @ eas
08-12-2005, 11:25 AM
It's gotta be either the installer's fault or a bad IceLink unit.

I've got two 3-series with them, and they're perfect. Once you get a hold of tom@densionusa.com, you will be in good hands.

I am no longer with Denson USA, but am still available for assistance. :thumbup:

tom @ eas
08-12-2005, 11:26 AM
I love my IPOD and decided to have it installed to my stereo so I ordered an ICELINK for my 03 m3. Had it installed proffesionally and all the suddedn electronics in my car start going bad on by one. Turn signals, then AC, then power windows and moon roof, then my dash goes out. Then my doorlocks stop working. pretty much nothing worked in my car and I had BMW look at it and they could'nt figure it out. I then realized I had my IPOD installed 2 weeks ago and so I had it taken out and everyhting works fine now. I realize that it might very well have been the installers fault but I don't care. I will never let an ICELINK within 2 miles of my car again.

There could be a number of issues relating to your issue from simply not disconnecting the battery to a faulty module or wiring harness. Did you try to contact tech support to resole the issue beforehand?

James
08-12-2005, 11:47 AM
I am no longer with Denson USA, but am still available for assistance. :thumbup:
I hope you have moved on to better things :). Thanks for all your support!

wingrove
11-07-2005, 05:56 AM
hey Ryan i had EXACTLY the same problem. electrics went absolutely nuts and they have now put in a new BMW ipod adapter which i must say flat out sucks. goes dormant after you return to the car from turning it off in the middle of a track and AWFUL background noise / hiss.

Anyway i had to BEG an internet reseller to sell me an icelink in the first place as there was no reseller here in sydney and had my dealer fit it. worked for months fine then nutso! they say its a short in the ice link loom and they spend DAYS and DAYS on it. im lucky not to be hit with a bill for hundreds if not thousands of dollars to diagnose the problem.
jas

heres my thread:
http://www.bimmerfest.com/forums/showthread.php?t=116196

wingrove
11-07-2005, 05:57 AM
sorry should have mentioned, mines an '04 X3
cheers
jas

jblaze
11-12-2005, 01:32 AM
i had the exact same problem except it was immediate. Mirrors and climate control went absolutely ape****. I had the module pulled out and exchaned and i have an appt with bmw on monday. Not putting the new module in till bmw loosk the car over. Im hoping the new module wont recreate the same problems. Im also out 75 bucks for the install of the 1st one.

JPinTO
01-07-2006, 01:08 PM
My 2001 M3 acted up after having the Dension Icelink in it for several months.

All of a sudden, my interior dash indicator lights are inoperative and the clicker is silent. Radio either works ok or shows Disabled. Keyless entry is inoperative. Dash seatbelt indicator permanently stays on. Wierdo stuff.

Fortunately, I remembered seeing a thread like this so I pulled out the Dension unit, and immediately everything functions correctly. Plugging it back in returns the flakey electronic behavior. Pulling your Dension if you've got it saved me what was likely to be an expensive hassle diagnosing the problem at the dealership. I'm hoping that Dension can resolve the problem as the Ipod interface was awesome until it wasn't.

- JP

Ajax
01-07-2006, 01:51 PM
My 2001 M3 acted up after having the Dension Icelink in it for several months.

All of a sudden, my interior dash indicator lights are inoperative and the clicker is silent. Radio either works ok or shows Disabled. Keyless entry is inoperative. Dash seatbelt indicator permanently stays on. Wierdo stuff.

Fortunately, I remembered seeing a thread like this so I pulled out the Dension unit, and immediately everything functions correctly. Plugging it back in returns the flakey electronic behavior. Pulling your Dension if you've got it saved me what was likely to be an expensive hassle diagnosing the problem at the dealership. I'm hoping that Dension can resolve the problem as the Ipod interface was awesome until it wasn't.

- JP

*Head scratch*

Makes you wonder what could be going wrong. I would think that it would either be all bad relatively quickly, or be ok.

No problems here as of yet.

ffej
01-07-2006, 02:01 PM
Sorry you had so much trouble. I have it in my car and it's been great since day one. A lot of people I know that have Ice Link love it too. Maybe there were some bad ones shipped?

Did you call tech support or talk to Tom from Icelink before your public outcry for a boycott? :p
:stupid: +1

Though I have to admit that it seems that the problem seems more common in M3s than anywhere else. :dunno:

LDV330i
01-07-2006, 02:36 PM
My 2001 M3 acted up after having the Dension Icelink in it for several months.

All of a sudden, my interior dash indicator lights are inoperative and the clicker is silent. Radio either works ok or shows Disabled. Keyless entry is inoperative. Dash seatbelt indicator permanently stays on. Wierdo stuff.

Fortunately, I remembered seeing a thread like this so I pulled out the Dension unit, and immediately everything functions correctly. Plugging it back in returns the flakey electronic behavior. Pulling your Dension if you've got it saved me what was likely to be an expensive hassle diagnosing the problem at the dealership. I'm hoping that Dension can resolve the problem as the Ipod interface was awesome until it wasn't.

- JPI am not sure if it is related but several of us with Blitzsafe adapters had our electronics go crazy. Fortunately my dealer knew what to look for immediately and did not charge me anything. Once the adapter was disconnected the car went back to normal. The adapter was then reconnected and for the past 14 months I have had no problem. The dealer blamed it on a bad BMW CD changer to Adapter connection.

greekzilla
01-08-2006, 10:04 AM
Sorry to hear all your troubles. I just replaced my Icelink which was giving me problems as well. Dension's customer support is horrible. Contact Tom at EAS.

JPinTO
01-18-2006, 08:49 AM
Sorry to hear all your troubles. I just replaced my Icelink which was giving me problems as well. Dension's customer support is horrible. Contact Tom at EAS.


Horrible tech support is correct. I've opened a trouble ticket on Jan 7. No contact yet on January 18. I notice that support phone numbers are sparse (non-existent?) on their website.

You'd think a company that charges a hefty premium for a fairly simple product could support you.

- JP

JPinTO
01-18-2006, 08:52 AM
After a week of having the icelink module unplugged from the radio, I pulled the radio fuses to reset the radio and plugged it back in. Radio immediately reads DISABLED. Pulling the Icelink restores the radio functionality.

tom @ eas
01-18-2006, 10:05 AM
After a week of having the icelink module unplugged from the radio, I pulled the radio fuses to reset the radio and plugged it back in. Radio immediately reads DISABLED. Pulling the Icelink restores the radio functionality.

Seems like there is a problem with your module, try contacting Dension directly at 562.595.5153.

Plaz
01-19-2006, 08:03 AM
My 2001 M3 acted up after having the Dension Icelink in it for several months.

All of a sudden, my interior dash indicator lights are inoperative and the clicker is silent. Radio either works ok or shows Disabled. Keyless entry is inoperative. Dash seatbelt indicator permanently stays on. Wierdo stuff.


My 2002 330i w/Nav just freaked out this morning, after using the IceLink for 6 months or so.

It has always occasionally dumped from iPod mode to the radio... maybe once an hour... but i just lived with that, since correcting it was simply a matter of turning the radio off and back on, and hitting the Mode button.

This morning, while on the NJ Turnpike driving through Newark on my way to the city, it dumped to radio again... but I couldn't turn the radio off. My turn signals ceased clicking. The OBC display on the Nav screen was frozen.

I waited until I was in Manhattan, and turned the car off, hoping a "reboot" of the computer would fix the problem. Car would not restart. Doh!

Removed iPod from dock (while blocking midtown Manhattan traffic), and car restarted -- but electronics were still all whacky.

Got to the parking garage, and removed the IceLink from the CD changer connection (was tight... had to use pliers to squeeze the little release lever hard enough to disengage it. Car started up without a problem, and all the electronics were back to normal.

Tom, any suggestions here? I've been running an old version of the firmware, since I didn't want to give up track display on the Nav screen. Could that be part of the issue?

I'll try reconnecting it tonight when I get home, and see what happens.

Plaz
01-19-2006, 06:58 PM
Well, I disconnected my battery, reconnected the IceLink, reconnected the battery, and started up... same FU'd situation. Seems my IceLink must have spontaneously combusted somehow.

This really sucks... I guess I'll have to contact Dension in the morning.

tom @ eas
01-19-2006, 07:03 PM
Well, I disconnected my battery, reconnected the IceLink, reconnected the battery, and started up... same FU'd situation. Seems my IceLink must have spontaneously combusted somehow.

This really sucks... I guess I'll have to contact Dension in the morning.

You are more than likely still under warranty. Contact Dension by phone @ 562.595.5153 and they will make the arrangements for a replacement module.

Plaz
01-19-2006, 07:09 PM
You are more than likely still under warranty. Contact Dension by phone @ 562.595.5153 and they will make the arrangements for a replacement module.

Thanks Tom.

Do you have any insight as to what causes this failure? It just seems odd after using it for so long for it to just give up the ghost... it's not like there are any moving parts. :dunno:

tom @ eas
01-19-2006, 07:12 PM
Thanks Tom.

Do you have any insight as to what causes this failure? It just seems odd after using it for so long for it to just give up the ghost... it's not like there are any moving parts. :dunno:

Since the part is electrical, it's hard to say. It could be something within the wiring or as simple as a defective module.

JPinTO
02-01-2006, 08:17 AM
Well, I disconnected my battery, reconnected the IceLink, reconnected the battery, and started up... same FU'd situation. Seems my IceLink must have spontaneously combusted somehow.

This really sucks... I guess I'll have to contact Dension in the morning.

It sucks because the product seems good, until it fries. Do not bother using the online support. I submitted my original trouble ticket Jan 7, and as of Feb1 no one has responded. They should remove that off the site or start supporting it.

- JP

JPinTO
02-01-2006, 08:23 AM
Seems like there is a problem with your module, try contacting Dension directly at 562.595.5153.

Thanks! Is USA responsible for Canada?

tom @ eas
02-01-2006, 09:30 AM
Thanks! Is USA responsible for Canada?

Yes. If you should need help along the way, feel free to contact me directly. :thumbup:

Dcartelle
03-28-2006, 05:53 AM
hey Ryan i had EXACTLY the same problem. electrics went absolutely nuts and they have now put in a new BMW ipod adapter which i must say flat out sucks. goes dormant after you return to the car from turning it off in the middle of a track and AWFUL background noise / hiss.

Anyway i had to BEG an internet reseller to sell me an icelink in the first place as there was no reseller here in sydney and had my dealer fit it. worked for months fine then nutso! they say its a short in the ice link loom and they spend DAYS and DAYS on it. im lucky not to be hit with a bill for hundreds if not thousands of dollars to diagnose the problem.
jas

heres my thread:
http://www.bimmerfest.com/forums/showthread.php?t=116196


I've have also experienced this problem. Fortunately I managed to find these posts which i'm sure have saved me seeing as I had my car booked into BMW for an investigation. I ended up asking the Audio Shop to remove the item, their response to me was, "if i pull this unit out and your electrical faults are cured, i'll eat my hat!" I've since spoken to this engineer to ask him what sauce he had with that!!!

They recon that lots for these unit's were recalled and Dension are aware of the fault. I have a replacement being installed on Thursday. Fingers crossed, all will be well as the thought of going back to CD is horrific!

rruiter
03-28-2006, 09:16 AM
I've have also experienced this problem. Fortunately I managed to find these posts which i'm sure have saved me seeing as I had my car booked into BMW for an investigation. I ended up asking the Audio Shop to remove the item, their response to me was, "if i pull this unit out and your electrical faults are cured, i'll eat my hat!" I've since spoken to this engineer to ask him what sauce he had with that!!!

They recon that lots for these unit's were recalled and Dension are aware of the fault. I have a replacement being installed on Thursday. Fingers crossed, all will be well as the thought of going back to CD is horrific!

I was going to order a unit until I read this.....:dunno: :dunno:

bren
03-28-2006, 10:29 AM
I was going to order a unit until I read this.....:dunno: :dunno:
I wouldn't worry about a few bad experiences. Mine works fine, and I know of several others with no issues....

rruiter
03-28-2006, 10:35 AM
I wouldn't worry about a few bad experiences. Mine works fine, and I know of several others with no issues....

hm, true. At least I know where to search when it does go south.

How long is the warranty on these things ?

silvscorp
03-28-2006, 10:58 AM
I am just curious, when you install this ice link thing, do you have to unplug the I-bus cable in the back of the headunit? (factory cd player)

tom @ eas
03-28-2006, 11:09 AM
I've have also experienced this problem. Fortunately I managed to find these posts which i'm sure have saved me seeing as I had my car booked into BMW for an investigation. I ended up asking the Audio Shop to remove the item, their response to me was, "if i pull this unit out and your electrical faults are cured, i'll eat my hat!" I've since spoken to this engineer to ask him what sauce he had with that!!!

They recon that lots for these unit's were recalled and Dension are aware of the fault. I have a replacement being installed on Thursday. Fingers crossed, all will be well as the thought of going back to CD is horrific!

We have never issued a recall on kits here in the states, it seems your case was simply a defective module from your description.

With a replacement module, you could have been up and running in 5 minutes.

tom @ eas
03-28-2006, 11:10 AM
hm, true. At least I know where to search when it does go south.

How long is the warranty on these things ?

Warranty is 1 year from date of purchase. Support is always available from Dension or ourselves.

tom @ eas
03-28-2006, 11:10 AM
I am just curious, when you install this ice link thing, do you have to unplug the I-bus cable in the back of the headunit? (factory cd player)

Yes, the ice>Link Plus will use the 3-pin (ibus) and 6-pin adapter (audio signal).

silvscorp
03-30-2006, 07:02 AM
Yes, the ice>Link Plus will use the 3-pin (ibus) and 6-pin adapter (audio signal).


I am asking because for those who's experiencing the problem, this might be caused by a loose connection on the adapter. I don't have the ICE-Link and I've experienced the similar problem with all the interior lighting goes off (the turn signal and light would still work but just nothing shows in the cluster), controls on steering wheel stopped working, etc. Later on I found out this is caused by a bad I-bus connection and pin point to the back of the CD player. Some how the connector to the back of the factory CD player is loose though it seems it's got a tight and solid connection. I remember I hit a big pothole the day before this had occured and it must have bump the connector loose some how. A simple replug fix the problem.

For those who's having the problem, I suggest you to unplug all the connector and re-plug it again and see if it will fix any loose connection.

gatorsactions
04-15-2006, 07:46 AM
Wow, I thinking of getting this item for my bimmer. Now I'm having second thoughts, I don't want to have electrical problems. Is this a real common issue or just with M3's? I have a 2003 325i. ALso how hard is thing to install? Should I have a car audio specialist install or is it something I can do in a couple of hours or less?

Thanks!

tom @ eas
04-16-2006, 01:01 PM
Wow, I thinking of getting this item for my bimmer. Now I'm having second thoughts, I don't want to have electrical problems. Is this a real common issue or just with M3's? I have a 2003 325i. ALso how hard is thing to install? Should I have a car audio specialist install or is it something I can do in a couple of hours or less?

Thanks!

This should be something you can install in 45 minutes or less - testing can be performed in under 10 minutes by simply plugging into the CD Changer connections in the trunk.

zululeppard
03-09-2007, 01:02 AM
Have you guys tried the Kenwood adapter that controls the iPod (but with a remote not steering wheel. It does however scroll your music artist-title on your screen using the RDS function. It is an FM modulated piece.
I have both the Kenwood and the Denison Icelink, and the ICelink has awful alternator whine.

Jim in Oregon
03-12-2007, 03:43 PM
Is the IceLink the same product as the DICE iPod Integration Kit for BMW (Trunk Interface) from EAS (European Auto Source? I bought the DICE iPod Integration Kit for BMW (Trunk Interface) and so far seems to work fine.

tom @ eas
03-12-2007, 03:50 PM
Is the IceLink the same product as the DICE iPod Integration Kit for BMW (Trunk Interface) from EAS (European Auto Source? I bought the DICE iPod Integration Kit for BMW (Trunk Interface) and so far seems to work fine.

The ice>Link was discontinued back in May '06 and replaced by the DICE kits. Dension - who are the manufacturers of the ice>Link are no longer in the US. It's primarily why they are being liquidated on eBay, it's returned product.

The DICE kits are much more reliable and currently supported. :)

deilenberger
03-13-2007, 09:06 PM
Holy DEAD THREAD REVIVAL! Do you realize this thread went dead almost a year ago? You might do better starting a new one asking your question about the Kenwood.

leoacid
03-15-2007, 06:44 PM
Hi Tom,

I also had an Icelink Plus (obtain from Ebay) connected to my BMW E46 318i 2000 using my 4G ipod for around 5 months. It was working perfectly until last week most of my internal electrics including the a/c stopped working. Thanks to this thread, I disconnected it and everything is back to normal except I have to go back to CDs! Does the DICE have similar problems as the Icelink and is the connection the same (to the CD changer interface)? And, is that the only option I currently have for ipod integration coz I really don't want to go back to the Icelink?

tom @ eas
03-16-2007, 12:19 AM
Hi Tom,

I also had an Icelink Plus (obtain from Ebay) connected to my BMW E46 318i 2000 using my 4G ipod for around 5 months. It was working perfectly until last week most of my internal electrics including the a/c stopped working. Thanks to this thread, I disconnected it and everything is back to normal except I have to go back to CDs! Does the DICE have similar problems as the Icelink and is the connection the same (to the CD changer interface)? And, is that the only option I currently have for ipod integration coz I really don't want to go back to the Icelink?

The DICE was designed from the ground up with the ice>Link's faults in mind - it does not suffer from these symptoms. You are making a wise move.

DICE iPod Integration Kit for BMW - *UPGRADE*
http://www.europeanautosource.com/product_info.php?manufacturers_id=25&products_id=283

This upgrade will allow you to retain your trunk harness and cradle - and save some $$. :)

gordo325xiwagon
09-26-2010, 10:27 PM
I had the same problem and fix in my E46 wagon. The ICE LINK was installed in 2005 and the problem just began last week (Sept 2010). Everything was OK till now. Go figure. No more Ipod in the BMW for me. ;-(

tom @ eas
09-27-2010, 01:51 PM
I had the same problem and fix in my E46 wagon. The ICE LINK was installed in 2005 and the problem just began last week (Sept 2010). Everything was OK till now. Go figure. No more Ipod in the BMW for me. ;-(

5 years is a good run for the ILP unit, the good news is that the module can be replaced with a DICE, not requiring a full kit be purchased.