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View Full Version : Why can't they just do what you ask


kjboyd
02-19-2007, 07:00 PM
So i take my car in today to have the noisy sunroof fixed and the "holding third" up a hill problem fixed as well...

"Sorry Mr. Boyd, we couldn't duplicate either problem."

WTF? There is a TSB for the transmision and the sunroof is a known issue. WHY CAN'T THEY JUST FIX THESE THINGS THEY KNOW ARE PROBLEMS ACROSS THE BOARD?!

sorry, needed to vent. In addition, the dealer is nearly 90miles from where i live.

ok, i'm done.

obmd1
02-19-2007, 07:03 PM
an excellent question. Any time I have gone in for an issue covered by a TSB, they have done the work without trying to duplicate the issue. "customer states" is always on the invoice, and then "bla bla done per TSB bla bla..."

I'd bring the TSB in for them to see, then I'd find someone else to go to.

kjboyd
02-19-2007, 07:08 PM
what sucks is the SA was READING THE TSB right off of his compter to me.

PhilH
02-19-2007, 07:13 PM
Wow, that stinks, especially on the transmission issue.

I have the X3 transmission service coming up and my dealer says they don't need to keep our X3 overnight, as they now have the equipment to do the reprogramming per the TSB themselves.

x3drive
02-20-2007, 03:32 AM
Which TSB for the tranny are you guys referring to?

Can I get this done even outside the 2 year warranty period?

PhilH
02-20-2007, 06:46 PM
Which TSB for the tranny are you guys referring to?
Link to thread with info...

http://www.bimmerfest.com/forums/showthread.php?t=162414