Can ANy BMW Dealer be Trusted

[ob1kanobi]

Ever wondered what the "team" approach to your dealer is all about.
Well I got an enlightening review - it is designed to allow money gleaned from a "service" to flow to everyone involved especially if they come back as the vast majority of employees are on commission (75% I am told). Then the team get to share int eh revenue of the "customer" if he comes back or has work done.

I am told I need "Front control Arms" replaced as the bushings are dry and there is "some play". Cheap at $1,500.
I took the car to another dealer and had them take a look - per the MD inspection which demands less than 1/1000" of play they could find no "play" and no evidence of any wear or problems in the steering control arms......?

If the incentive is to carry out work necessary or unnecessary so staff can earn a decent wage - guess what happens.

[Jim Spence]

Goodness - I just had both lower control arms changed, with all of the appropriate bushings, and my front end is tight as the day it rolled off the assembly line ... and it cost me a little over $500 total. Of course, I didn't have a stealer do it, I let my local European car mechanic (whom I trust) do it.

$1,500??? I'd say they were setting you up for a hosing. Good catch not falling for it.