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Moon2008
04-28-2008, 11:07 PM
BMW Financial Services approved my credit application on Friday for a 2008 335i sedan. I went ahead and ordered the car which should arrive in 8-10 weeks. The salesperson told me I should signup for the Owner's Circle to view the status of production and I could eventually make my monthly payments there as well. During the Owner's Circle signup process it asks for your social security number in order to link my information from BMW Financial Services to my new bmwusa.com account. I entered my social security number a few times but I kept getting a message saying, "The tax ID entered is invalid."

Does it normally take a few days or weeks before customers can sign up? Or could it be a problem with the site, BMW Financial Servies, or the dealership?

(my salesperson couldn't help me with this so thats why I'm asking here)

Thanks

e36m34life
04-28-2008, 11:51 PM
Hmmm.... that's interesting. Have you tried calling BMWNA?

Moon2008
04-29-2008, 06:08 AM
Hmmm.... that's interesting. Have you tried calling BMWNA?

These are the only numbers I'm seeing on the site:

BMW Bank of North America 1-877-BMW-3655
BMW Credit Cards 1-888-BMW-CARD
BMW Financial Services 1-800-578-5000
Lease-End Specialist 1-800-959-4BMW

Do you know if there is a general number I can call?

e36m34life
04-29-2008, 06:33 AM
I just tried to find it aswell, and I too found the numbers you have. What I would do is call the first one, and if it's not the right one, i'm sure they will be more then happy to either transfer you to the correct number or just give it to you.

desertrat
04-29-2008, 07:34 AM
They may still be having problems with the site. Last week I couldn't log in to the Owners Circle at all, even after having them email me a new password. I called BMW NA and they admitted the site "was a mess" but said it was being reconstructed and "everything would be OK soon." I hope you give them a call I think they need to be prodded a bit.

800-831-1117

Moon2008
04-29-2008, 03:01 PM
Thanks for the number desertrat. I just called and got everything straightened out. BUT once logged into the Track Your BMW section I was disappointed to see the wrong exterior/interior colors were ordered for my new car! Unbelievable..

rmbear
04-29-2008, 03:06 PM
Thanks for the number desertrat. I just called and got everything straightened out. BUT once logged into the Track Your BMW section I was disappointed to see the wrong exterior/interior colors were ordered for my new car! Unbelievable..

What the dealer will do is take that existing production slot and change what they originally ordered to meet what you have ordered.

Enjoy the car when you get it!

Moon2008
04-29-2008, 11:13 PM
What the dealer will do is take that existing production slot and change what they originally ordered to meet what you have ordered.

Enjoy the car when you get it!

I called the dealership earlier and everything is OK now :)

e36m34life
04-29-2008, 11:23 PM
Thanks for the number desertrat. I just called and got everything straightened out. BUT once logged into the Track Your BMW section I was disappointed to see the wrong exterior/interior colors were ordered for my new car! Unbelievable..

Yikes! I know that you called and settled this already, but could you imagine if you didn't track the car order status online, and when you went to pick up your car, it was not the right color? :eek:

RixSix
05-02-2008, 06:33 AM
Thanks for the number desertrat. I just called and got everything straightened out. BUT once logged into the Track Your BMW section I was disappointed to see the wrong exterior/interior colors were ordered for my new car! Unbelievable..
Owners Circle is a disaster!!

I'm have the same problem with the wrong color choices on my 6. I have verified that the production # is correct with the dealer and the right car is being ordered but Owner Circle (now merged with mybmw) is still show the wrong car colors.

BMW web development ( in the US), has always sucked. I've had BMWUSA.com bring down Internet Explore so many times it's not funny.

oranje335i
05-02-2008, 07:13 AM
Owners Circle is a disaster!!

I'm have the same problem with the wrong color choices on my 6. I have verified that the production # is correct with the dealer and the right car is being ordered but Owner Circle (now merged with mybmw) is still show the wrong car colors.

Give it some time. Your order probably looks wrong because your CA has done you a favor.

That's right. Your CA probably is having an existing, as yet unsold, order from his allotment modified to meet your order requirements. It takes a while for the new order specifications to show up in the system. He could have just submitted a brand new order for your car, which would then have to wait in the queue for production scheduling, etc. That would cost you a few extra weeks of waiting.

RixSix
05-03-2008, 06:26 AM
Give it some time. Your order probably looks wrong because your CA has done you a favor.

That's right. Your CA probably is having an existing, as yet unsold, order from his allotment modified to meet your order requirements. It takes a while for the new order specifications to show up in the system. He could have just submitted a brand new order for your car, which would then have to wait in the queue for production scheduling, etc. That would cost you a few extra weeks of waiting.
Well personally when you are laying out $90K for a car, I don't consider an 8 week lead time a favor but I get your drift.

But that being said that's exactly what he did do!

When I first created my Owners account. The wrong car was showing up under the production number he gave me. In a day or two, it changed to the correct color and options.

Then...when BMW NA merged owners circle and MyBMW together, I first got a 135i showing up as my ordered car. When I added a new car, the incorrect 650i showed up again with the same production number.

What's discerning is it's hard to know which car is tagged to my production number. But I'm sure your right, it will correct itself over time. And in the end, it is what it is.