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bcool
09-22-2009, 12:44 AM
Hello guys, Just got my new 750i few weeks ago and have a concern. This is my 4th 7 series so I am quite familiar with these cars. I got about 600miles on it and noticed the car rides a bit rough. In fact it feels like the car has slight vibration. At first I thought it was the rough roads or I was just imagining it. But the courtesy 5 series I got rides way smoother. Obviously this makes no sense. Reason I am asking you fellows is b/c often I find the service dept. at BMW kinda brush me off and say something like: "we compared with similiar 7 series and found nothing out of normal" , this of course drives me nutso.
Please do respond if you would be so kind.
Thank you!

BMR2009
09-23-2009, 05:12 AM
It is highly likely a tire or wheel issue if it occurs while the car is in motion. Check the tires for damage or deformations. Then take it to the dealer and ask them to check them if you find nothing.

asaseaban
09-23-2009, 05:23 AM
I recommed you have the dealership balance the tires and do alignment. You can also request for one of the technicians to ride with you or the tech drives the car with you in it to verify the vibration issue.

bcool
09-25-2009, 11:29 AM
Thank you guys for your advice. Blessings!!

briansbimmer
09-27-2009, 04:33 AM
I have posted about this before. Notice it on hard acceleration from a stop. May also want to check tire pressure. Also, I am not a fan of these run flat tires and they do drive differently to me. This is my first time with run flat tires. Also...if the factory sport tires that came on my 545i are any indication...do not expect the tires with sport package to last for more than 12K to 15K miles...and that may be pushing it for aggressive drivers.

LovinM6
09-27-2009, 09:56 AM
What is the brand of tires coming on the the new 750's?

bcool
09-27-2009, 11:17 AM
I if remember correctly, I think they are Pirelli 245/45/19 in front and 275/40/19 in the rear summer high performance tires.

LovinM6
09-27-2009, 07:58 PM
I if remember correctly, I think they are Pirelli 245/45/19 in front and 275/40/19 in the rear summer high performance tires.

What about for the Individual 20's? Also Pirelli?

bcool
09-27-2009, 11:56 PM
I am pretty sure the 7 series comes with Pirelli's.

CT7er
09-28-2009, 09:14 PM
I thought I'd heard Goodyear ROF's for the Individual 20's. Not sure, however.

LovinM6
09-28-2009, 09:19 PM
I thought I'd heard Goodyear ROF's for the Individual 20's. Not sure, however.

I don't know anything about these tires. I hope they don't run hard.

CT7er
09-28-2009, 09:36 PM
I believe this photo of a 2009 750Li Individual from the Chicago Auto Show verifies we're talking about Goodyear tires. Sizes 245/40R20 front and 275/35R20 rear. BTW -- The car is in your color (and mine, now on order as of last week). No idea as to a delivery date as yet.

LovinM6
09-28-2009, 09:41 PM
I believe this photo of a 2009 750Li Individual from the Chicago Auto Show verifies we're talking about Goodyear tires. Sizes 245/40R20 front and 275/35R20 rear. BTW -- The car is in your color (and mine, now on order as of last week). No idea as to a delivery date as yet.

You can really see some of the tones of Citrin in this picture. How cool.

What are your specs?

CT7er
09-28-2009, 09:54 PM
RWD; Citrin Black/Amaro Brown/Walnut Honey Brown; luxury seating; HUD; active roll; integral active steering; camera pkg; convenience pkg; driver assist pkg; premium sound; ceramic controls; sat radio; smart phone

Opted out of active cruise control (never use); night vision (not perfected, I hear); rear entertainment (no kids); rear lux seating/massage (guests in rear frquently don't travel on long distance trips).

I thought about the piano black trim, but decided against it out of concern for fingerprints/smudges. Also, I think the light wood gives a good contrast to the darker leather and lightens up the interior a bit. Just my preference -- based on "sight unseen" order.

Also, I opted out of AWD out of performance concerns vs. 3-4 bad snow days in this part of the NE.

CT7er
09-28-2009, 10:09 PM
Perhaps I'm posting to the wrong thread, but here are additional photos from Chicago AS showing exterior color Citrin Black.

CT7er
09-28-2009, 10:17 PM
On second thought, the photos are from the Paris Auto Show, not Chicago.

LovinM6
09-29-2009, 06:52 AM
RWD; Citrin Black/Amaro Brown/Walnut Honey Brown; luxury seating; HUD; active roll; integral active steering; camera pkg; convenience pkg; driver assist pkg; premium sound; ceramic controls; sat radio; smart phone

Opted out of active cruise control (never use); night vision (not perfected, I hear); rear entertainment (no kids); rear lux seating/massage (guests in rear frquently don't travel on long distance trips).

I thought about the piano black trim, but decided against it out of concern for fingerprints/smudges. Also, I think the light wood gives a good contrast to the darker leather and lightens up the interior a bit. Just my preference -- based on "sight unseen" order.

Also, I opted out of AWD out of performance concerns vs. 3-4 bad snow days in this part of the NE.

I haven't seen any of these colors either but something is telling me they are going to be gorgeous. Let's hope!

CT7er
09-29-2009, 07:15 AM
I hope so, too. Let us know how it is when it arrives (w/ pics).

LovinM6
09-29-2009, 07:43 AM
I hope so, too. Let us know how it is when it arrives (w/ pics).

There are a few pictures of the Amaro Brown interior on this site but the pictures are so "orange" and I am told there is no orange in the color and it really is a deep rich brown.

My car is scheduled to be produced in the beginning of October which I guess means it will be here around Thanksgiving.

Again...hoping! :)

CT7er
09-29-2009, 09:11 AM
There are a few pictures of the Amaro Brown interior on this site but the pictures are so "orange" and I am told there is no orange in the color and it really is a deep rich brown.

My car is scheduled to be produced in the beginning of October which I guess means it will be here around Thanksgiving.

Again...hoping! :)

I have a swatch of the Amaro Brown leather. It is more of a dark cocoa color than orange/reddish. I think we both will be very happy with it.

bcool
09-29-2009, 10:36 AM
There are a few pictures of the Amaro Brown interior on this site but the pictures are so "orange" and I am told there is no orange in the color and it really is a deep rich brown.

My car is scheduled to be produced in the beginning of October which I guess means it will be here around Thanksgiving.

Again...hoping! :)

Looks awesome. Let's us know once you get. I went the very safe route and got my black metallic saphire with black interior.

bcool
11-05-2009, 09:17 AM
It is highly likely a tire or wheel issue if it occurs while the car is in motion. Check the tires for damage or deformations. Then take it to the dealer and ask them to check them if you find nothing.

Finally got the service mgr to go for a ride to verify the vibration issue. He does acknowledge and confirms it. Noticed also at idle the car kinda vibrates and perhaps that is the cause? Hmmm. .
Only thing that I was concerned about is when the service mgr says he is not to familiar with the new 7 and needs to compare with other 7's. Even comparing this with a honda, this is NOT acceptable so I get a bit annoyed when they often say there is nothing wrong. Oh well car is going in on tuesday.

asaseaban
11-05-2009, 04:29 PM
Finally got the service mgr to go for a ride to verify the vibration issue. He does acknowledge and confirms it. Noticed also at idle the car kinda vibrates and perhaps that is the cause? Hmmm. .
Only thing that I was concerned about is when the service mgr says he is not to familiar with the new 7 and needs to compare with other 7's. Even comparing this with a honda, this is NOT acceptable so I get a bit annoyed when they often say there is nothing wrong. Oh well car is going in on tuesday.

You gonna have to get use to hearing "not to familiar with the new 7" becuase that's all i hear everytime i call the dealership service department to enquire about an issue/problem/question. They had to fly in a regional tech who's train on the new 7er to come and comfirm that the US 7er does not have the auto side mirror folding feature/option. Apparently the German's don't trust Americans enough to train BMW techs in the latest technology, diagnostic, and troubleshooting for the new 7er. Hopefully they won't keep your car in the shop for days waiting on the Germans' tech support or some regional tech to come and resolve your vibration issue.

bcool
11-17-2009, 02:55 PM
Sent car in last tuesday Nov 10th and just got phone call today(Nov 17th: 8th day!) saying they have to order water cooler(seems they are faulty) for the twin turbos from Germany. They say it will take about 2 weeks for it to arrive. Hmmmmm. Can't they just put it on a plane??
And the Pirelli tech is coming in 2 days to check one of the tires to see if that is causing the vibration issue.
Seems like the rough idle the car has isn't helping. Just seems like the mechanics are NOT very well trained for our new car. This is a bit frustrating b/c I got to be w/out my car for over 3 weeks. It only has 1300miles on it! Errrrrrrr.

asaseaban
11-17-2009, 05:16 PM
Sent car in last tuesday Nov 10th and just got phone call today(Nov 17th: 8th day!) saying they have to order water cooler(seems they are faulty) for the twin turbos from Germany. They say it will take about 2 weeks for it to arrive. Hmmmmm. Can't they just put it on a plane??
And the Pirelli tech is coming in 2 days to check one of the tires to see if that is causing the vibration issue.
Seems like the rough idle the car has isn't helping. Just seems like the mechanics are NOT very well trained for our new car. This is a bit frustrating b/c I got to be w/out my car for over 3 weeks. It only has 1300miles on it! Errrrrrrr.

Enjoy the loaner b'cos it may take a while to get the water cooler in, get it installed, reprogram, test and make sure everything works. I'll advice you stay on your SA and keep calling atleast every other day. I've hear two different stories ragarding shipping & ETA for parts. One SA told me dearlership gets daily parts delivery from FedEx. Another SA told me parts take time to arrive from Germany because they are shipped via a vessel, have to go thru customs and then pickup by FedEx.

bcool
12-01-2009, 01:19 AM
Enjoy the loaner b'cos it may take a while to get the water cooler in, get it installed, reprogram, test and make sure everything works. I'll advice you stay on your SA and keep calling atleast every other day. I've hear two different stories ragarding shipping & ETA for parts. One SA told me dearlership gets daily parts delivery from FedEx. Another SA told me parts take time to arrive from Germany because they are shipped via a vessel, have to go thru customs and then pickup by FedEx.

This loaner 528Xi feels like it is my car now as it is Dec 1/2009. Car has been in shop since Nov 10/09. Got call on the 26th saying they FEEL they fixed the vibration issue. Went for test with the drive shop foreman and he concurred that the issue was still there. Errrrr :mad: . The shop foreman has now informed me this issue is now an 'escalated case' with BMW engineering.

Really hope they get this resolved soon b/c the new car feeling is fading away:cry:

sunny_j
12-01-2009, 01:58 AM
Bcool what dealer is your car at & I would get a better loaner. When I had my 760 I always got x5's as loaners

bcool
12-02-2009, 09:11 AM
Bcool what dealer is your car at & I would get a better loaner. When I had my 760 I always got x5's as loaners

Hi Sunny, I deal with BMW Store Vancouver usually but my car is at Auto West BMW. In all honesty not too thrilled about loaner...just want my car back asap.
But in regards to your question, Auto West BMW actually gives 5 series or X3 for all 7 series owners but every other dealership usually gives 3 series. What dealer gives x5? Thanks for your input!!!

bcool
12-04-2009, 12:06 AM
This loaner 528Xi feels like it is my car now as it is Dec 1/2009. Car has been in shop since Nov 10/09. Got call on the 26th saying they FEEL they fixed the vibration issue. Went for test with the drive shop foreman and he concurred that the issue was still there. Errrrr :mad: . The shop foreman has now informed me this issue is now an 'escalated case' with BMW engineering.

Really hope they get this resolved soon b/c the new car feeling is fading away:cry:

BMW can't seem to figure out what the problem is. Starting to feel to demand they give me a another one if they don't figure this out before next week. Almost a month in the shop.:mad: Owned a lot of cars but never had this kind of experience. Anyone else with this kind of nightmare?

fq
12-16-2009, 09:04 PM
Anyone else with this kind of nightmare?

Yes. Check your pm.

bcool
12-16-2009, 10:21 PM
Yes. Check your pm.
Thanks fq for the PM. Really appreciate it!!

bcool
12-17-2009, 12:25 PM
Just got back yesterday on 3rd road test with shop foreman with 3rd set different brand of tires and it is conclusive that the vibration issue is still there. Now in the 6th week in the shop:thumbdwn: .

I took delivery of this car August 7,2009 and unfortunately have not got to enjoy my new car:mad: . 5 months and counting of huge frustration b/c this is my main car as I got rid of my other cars prior to this.

LovinM6
12-17-2009, 08:13 PM
Just got back yesterday on 3rd road test with shop foreman with 3rd set different brand of tires and it is conclusive that the vibration issue is still there. Now in the 6th week in the shop:thumbdwn: .

I took delivery of this car August 7,2009 and unfortunately have not got to enjoy my new car:mad: . 5 months and counting of huge frustration b/c this is my main car as I got rid of my other cars prior to this.

See PM

bcool
12-17-2009, 11:46 PM
See PM

Thanks LovinM6 for PM. Really appreciate it!

bcool
12-30-2009, 11:08 AM
Just got back yesterday on 3rd road test with shop foreman with 3rd set different brand of tires and it is conclusive that the vibration issue is still there. Now in the 6th week in the shop:thumbdwn: .

I took delivery of this car August 7,2009 and unfortunately have not got to enjoy my new car:mad: . 5 months and counting of huge frustration b/c this is my main car as I got rid of my other cars prior to this.

Latest update: BMW has just informed me they are NOW waiting for a special tool from Germany to adjust the angle of the drive shaft to see if that fixes the vibration issue. ?!?!?!?!?!?!
This car has been in the shop for 50 days and technically has been down since day 1(almost 6 months). :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

gotoschoolhere
12-31-2009, 05:48 PM
I don't know anything about these tires. I hope they don't run hard.

LovinM6... You have a beautiful color combo. Do you have any pictures of the 7 posted anywhere?

LovinM6
12-31-2009, 07:59 PM
LovinM6... You have a beautiful color combo. Do you have any pictures of the 7 posted anywhere?

Thank you very much.

Please see the end of page 4 for a few pictures and most being on page 5 of this thread.

http://www.bimmerfest.com/forums/showthread.php?t=395156&page=4

http://www.bimmerfest.com/forums/showthread.php?t=395156&page=5

gotoschoolhere
01-01-2010, 04:24 PM
Thank you very much.

Please see the end of page 4 for a few pictures and most being on page 5 of this thread.

http://www.bimmerfest.com/forums/showthread.php?t=395156&page=4

http://www.bimmerfest.com/forums/showthread.php?t=395156&page=5

WOWb:yikes::yikes::yikes::yikes::yikes:

That is an Amazing 7. Nicely done. I see that the Individual is worth it huh.

You mush fee like a :bigpimp: driving in this every day.

I love it.

bcool
01-01-2010, 06:13 PM
Latest update: BMW has just informed me they are NOW waiting for a special tool from Germany to adjust the angle of the drive shaft to see if that fixes the vibration issue. ?!?!?!?!?!?!
This car has been in the shop for 50 days and technically has been down since day 1(almost 6 months). :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Wish I could enjoy and love it too.:cry:

bcool
01-13-2010, 11:02 AM
Latest update: BMW Canada has informed me as of last week that they are in contact with PUMA(BMW Engineering) to get approval to change the driveshaft to see IF that is the problem!?!!?!?!??!?!?! 65 day straight days in the shop!!!! Completely HORRIFYING!!!
6th month now from DAY 1 of not being able to properly enjoy this vehicle.

Newmanium
01-13-2010, 01:25 PM
Do you guys not have lemon laws up there? Down here you would DEFINITELY qualify.

sunny_j
01-13-2010, 03:19 PM
Do you guys not have lemon laws up there? Down here you would DEFINITELY qualify.

no we dont:tsk:

bcool
01-16-2010, 01:53 AM
LATEST UPDATE: Today 1/15/2010, BMW Canada called and said that the regional tech. mgr came and test drove the car b/c the BMW Service deptartment(including the mechanic, shop foreman and service manager) are completely stumped in how to resolve this issue. This regional tech mgr claims there is nothing out of normal b/c the other 7 series he tested it with drives similar. This is of course is 100% unacceptable/nonsense!!! I immediately called the shop foreman and service manager. During the conversation I got them to both concur there is a problem as they both recollect the test drives that I had with them in which they both state "defintely feel this noticable vibration and it is definitely an issue" and agree if it was their car "they wouldn't accept this". The service manager even said that the regional manager felt the vibration but felt it in other 7 series as well. The shop foreman agrees even if other 7's on the lot are doing it, it is not acceptable as it is obviously a problem.
This is extremely suspicious as the car has been in the shop for over 67 days and just a few days ago demanded BMW Canada to give me another car asap or refund my money. All of sudden they say NOW the car is running properly?!?!?!?! During the whole time they awknowledged this noticable vibration. After the 1st test drive back in October 2009, the service manager told the SA right away to make sure they first do a wheel alignment and wheel balancing for starters and check the rough idle. Then they tried 3rd set of new tires and shop foreman concurred still a problem. Then they order tool from Germany to adjust drive shaft angle. Then they waited for an OK to order new drive shaft. NOW they say nothing wrong all of a sudden... days after I demand another car?!??!??!?! Why would they do all this work and take so long?!?!?!?! VERY SUSPICIOUS.
As with the comment on 'nothing out of normal b/c we tested it with other 7 series' is horrific. My previous 7 they tried that the same approach on 3 occasions. Each time I had to come down and waste more of my time to show them that 1. Heated steering wheel 2. Heated seats intensify heat function for back/seat and 3. Rear seat heating is not working properly. After showing the mechanic, they say 'Oh, yes I see now'. These issues I know are not major but come on, do I have to come down each time they try that on me?
There are times to back down and accept things but this is far from one of them. So, I told everyone involved to get that regional tech mgr to come out again so I can drive the car with him b/c I will not accept this period. More wasted time! Completely horrifying to say the least.

LovinM6
01-16-2010, 01:59 AM
I wish I had your patience....

asaseaban
01-16-2010, 07:59 AM
bcool,

Enough is enough. This nonsense has gone on too far and your patience as being more than I can tolerate. It's time you make this a legal issue and request for a replacement car. Go over to the BMW Service Center and get a print out of ALL the work that has been done so far and also notes or anything from the shop foreman or SA stating that they do recognize the vibration problem. Then tell your lawyer/counselor/attorney/barrister that you ONLY interested in getting a replacement. The lawyer maybe tempted to try and have BMW NA settle this out of court for some money or get your car fix. Don't fall for that. Fight for a replacement because I guarantee you even if they SHOULD fix your vibration problem by replacing the drive shaft it'll lead to another problem that will crop up and the car MAY just not drive right.

Stop being a nice guy and get BMW NA to give you another 7er PERIOD.

Good luck!

bcool
01-17-2010, 03:08 PM
bcool,

Enough is enough. This nonsense has gone on too far and your patience as being more than I can tolerate. It's time you make this a legal issue and request for a replacement car. Go over to the BMW Service Center and get a print out of ALL the work that has been done so far and also notes or anything from the shop foreman or SA stating that they do recognize the vibration problem. Then tell your lawyer/counselor/attorney/barrister that you ONLY interested in getting a replacement. The lawyer maybe tempted to try and have BMW NA settle this out of court for some money or get your car fix. Don't fall for that. Fight for a replacement because I guarantee you even if they SHOULD fix your vibration problem by replacing the drive shaft it'll lead to another problem that will crop up and the car MAY just not drive right.

Stop being a nice guy and get BMW NA to give you another 7er PERIOD.

Good luck!

Thanks so much for this fantastic advice. I will surely go down and get print out of ALL the work/notes and then take it to my lawyer. The legal system/litigation procedure is somewhat different up here in Canada but yes, can't and will NOT accept this car vibrating.
I demanded for that Regional Tech Mgr to come by for another road test and of course to set him straight and fully reject his nonsense ignorant approach.
Btw BMW NA will not talk to me b/c they direct me to BMW Canada(who seem to just add frustration to all this mess).
Thanks again. I will give update hopefully soon.

sunny_j
01-17-2010, 04:28 PM
bcool, you might want to check this site out
http://www.camvap.ca/

bcool
01-19-2010, 04:58 PM
bcool, you might want to check this site out
http://www.camvap.ca/

Thanks Sunny. Also want to take the time to extend my sincere gratitude to all you guys with your fantastic advice and support. This forum is 1st class.

Either this gets resolved via BMW Canada or via litigation.

Latest update: Yesterday talked to Customer Relation Rep who still maintains there is no issue b/c the Regional Tech Mgr said so BUT at the same time NOW says perhaps it is b/c of the wheel size and perhaps try 18" instead!??!??!?!
Don't want to past judgement on this Regional Tech Mgr but I will meet him on the 30th when he is scheduled to be in Vancouver. IF at that point this fellow is nonsensical then BMW will surely have a headache and problem on their hands.

Ormond
01-20-2010, 10:01 AM
I just had my 2009 in the shop for the first time. I was accelerating quickly from a stop, and a warning light, "Engine Malfunction, Reduced Power" came on. It was in the shop for two days, and supposedly fixed with programming. This is probably not your same issue, but the service tech said that an open service campaign corrected my problem.

On a side note, I previously went to the dealership because my low oil warning light came on and I bought a quart of oil and the service tech put it in my car. He said the oil wasn't covered under warrantly. Is this true?:dunno:

Good luck with your Canadian battle. It is frustrating when our cars are tied up for repairs.

bcool
01-20-2010, 10:19 AM
I just had my 2009 in the shop for the first time. I was accelerating quickly from a stop, and a warning light, "Engine Malfunction, Reduced Power" came on. It was in the shop for two days, and supposedly fixed with programming. This is probably not your same issue, but the service tech said that an open service campaign corrected my problem.

On a side note, I previously went to the dealership because my low oil warning light came on and I bought a quart of oil and the service tech put it in my car. He said the oil wasn't covered under warrantly. Is this true?:dunno:

Good luck with your Canadian battle. It is frustrating when our cars are tied up for repairs.

Hello Ormond, Thanks for your encourgement....really appreciate it!
Yes indeed, VERY frustrating when cars of this calibre are NOT performing they way that they should. I actually had similiar issue with low oil as I was driving with only about 1400miles on it the low oil warning light and service required lights flashing. I had to put a quart and half of oil in b/c so low. The service manager said the oil isn't covered AND this is very normal!?!?!?! But it is covered under maintenance plan which we all have. Strange!?!?! What IF this did that in the middle of a long trip in the middle of nowhere? This is normal????

Side note: My vibration issue is most noticable on a dry day and at various speeds.
If any of you kind folks would be so kind and pay close attention if your car noticable has a shimmy/vibration...please let me know.

MLPhelps
01-21-2010, 05:23 PM
I defintely have an occasional shimmy/vibration issue, and when it does occur, the car speed is always in the 39-42 mph range. I assumed it was the transmission programming, which definitely needs to be improved in future versions/updates.

asaseaban
01-23-2010, 09:51 PM
I just had my 2009 in the shop for the first time. I was accelerating quickly from a stop, and a warning light, "Engine Malfunction, Reduced Power" came on. It was in the shop for two days, and supposedly fixed with programming. This is probably not your same issue, but the service tech said that an open service campaign corrected my problem.

On a side note, I previously went to the dealership because my low oil warning light came on and I bought a quart of oil and the service tech put it in my car. He said the oil wasn't covered under warrantly. Is this true?:dunno:

Good luck with your Canadian battle. It is frustrating when our cars are tied up for repairs.

No true...atleast for me. Took mine to the service dept due to low oil and they added a quart of oil for free.

sunny_j
01-23-2010, 10:23 PM
i also got free fluid top ups from autowest and brian jessel

bcool
01-23-2010, 11:35 PM
I defintely have an occasional shimmy/vibration issue, and when it does occur, the car speed is always in the 39-42 mph range. I assumed it was the transmission programming, which definitely needs to be improved in future versions/updates.

Thanks for the feedback. I heard the Li model is smoother as it has a different chassis but you are absolutely right, cars of this calibre should not having these issues and BMW Engineering needs to get with the program!!!!!!!!!!!!!!!!!!

ZedJes
01-25-2010, 09:03 AM
I had a similar problem with a new MB E500 that I purchased in 2003. The car would vibrate at speeds between 60-80mph. I took the car back and had to go through the usual first line of BS "our tech has looked at it and there is nothing wrong" I knew there was a problem as my Bro had the exact same car and he did not have the vibration. This discussion goes back and forth a couple of times and I demand to meet the senior tech at the dealership. I go for a ride with the techie and he tries to convince me that the ride is normal, but he is only doing 55-60. I insist he takes the car on the 405 freeway and drive at 80mph. At the speed the vibration was so obvious that he turned red face and admitted there is a problem. So the car goes back into the workshop for two weeks and I manage to build a rapport with the tech guy and I tell him that I have complete faith in him, however if the problem can not be fixed would he support me with discussions with the dealership about a replacement or unwinding the deal? Amazingly he replies yes. Two weeks later the problem persists so I arrange a meeting with the GM and the tech guy. He informs the GM the car cannot be fixed he has tried everything, the GM tries to give me replacement but I decide i want nothing more to do with MB and demand they unwind the deal and not obligate me to take a replacement of their choosing. Luckily the GM agrees

After the saga I went for a FX35, absolutely amazing car got a second one 3 yrs later. After the second one I wanted to try something different I loved the shape of the new 750 LI series and decided to test drive it, fell in love with the power and smooth ride. I absolutely love my car, there are not many where I live and so I get a lot of looks when driving. I will definitely get a second one.

bcool
01-26-2010, 12:28 AM
I had a similar problem with a new MB E500 that I purchased in 2003. The car would vibrate at speeds between 60-80mph. I took the car back and had to go through the usual first line of BS "our tech has looked at it and there is nothing wrong" I knew there was a problem as my Bro had the exact same car and he did not have the vibration. This discussion goes back and forth a couple of times and I demand to meet the senior tech at the dealership. I go for a ride with the techie and he tries to convince me that the ride is normal, but he is only doing 55-60. I insist he takes the car on the 405 freeway and drive at 80mph. At the speed the vibration was so obvious that he turned red face and admitted there is a problem. So the car goes back into the workshop for two weeks and I manage to build a rapport with the tech guy and I tell him that I have complete faith in him, however if the problem can not be fixed would he support me with discussions with the dealership about a replacement or unwinding the deal? Amazingly he replies yes. Two weeks later the problem persists so I arrange a meeting with the GM and the tech guy. He informs the GM the car cannot be fixed he has tried everything, the GM tries to give me replacement but I decide i want nothing more to do with MB and demand they unwind the deal and not obligate me to take a replacement of their choosing. Luckily the GM agrees

After the saga I went for a FX35, absolutely amazing car got a second one 3 yrs later. After the second one I wanted to try something different I loved the shape of the new 750 LI series and decided to test drive it, fell in love with the power and smooth ride. I absolutely love my car, there are not many where I live and so I get a lot of looks when driving. I will definitely get a second one.

Thanks for sharing ZedJes. I too found the 750LI very smooth on my test drive days before I took delivery on my 750i . The very next day after I took delivery, the dealer calls to see how is the car. I respond it runs really rough but he assures it probably just needs alignment. No biggie...so I thought. As you know thru this post, it has become one big nightmare especially when anyone tries to tell me this is normal after 81 straight days in the shop!?!?!?!?!

I will be meeting the regional tech this week sometime. BTW my lawyer is on the sideline awaiting BMW's resolve to this horror show before proceeding.

ZedJes
01-26-2010, 03:44 PM
Thanks for sharing ZedJes. I too found the 750LI very smooth on my test drive days before I took delivery on my 750i . The very next day after I took delivery, the dealer calls to see how is the car. I respond it runs really rough but he assures it probably just needs alignment. No biggie...so I thought. As you know thru this post, it has become one big nightmare especially when anyone tries to tell me this is normal after 81 straight days in the shop!?!?!?!?!

I will be meeting the regional tech this week sometime. BTW my lawyer is on the sideline awaiting BMW's resolve to this horror show before proceeding.

Thanks for you reply.

May be you have this covered already but may I suggest that you take your notes of dates times and comments made by dealership. Overwhelm him with documented evidence that his key people have concluded that there is a problem.

Also, I read in a UK newspaper sometime ago about the gentlemen who had been given the run around by his dealership over numerous issues with his Range Rover Sport. After several months of this he eventually parked his RRS outside the dealership and covered it with details describing the issue with the car and how he had been treated by the dealership. Few days later they gave him another car.

see link http://www.dailymail.co.uk/motoring/article-1190340/Rovers-revenge-Furious-driver-dumps-50-000-Range-Rover-outside-showroom--emblazoned-list-faults.html



Good Luck and let us know!!

greg1
01-28-2010, 08:34 PM
Thanks for you reply.

May be you have this covered already but may I suggest that you take your notes of dates times and comments made by dealership. Overwhelm him with documented evidence that his key people have concluded that there is a problem.

Also, I read in a UK newspaper sometime ago about the gentlemen who had been given the run around by his dealership over numerous issues with his Range Rover Sport. After several months of this he eventually parked his RRS outside the dealership and covered it with details describing the issue with the car and how he had been treated by the dealership. Few days later they gave him another car.

see link http://www.dailymail.co.uk/motoring/article-1190340/Rovers-revenge-Furious-driver-dumps-50-000-Range-Rover-outside-showroom--emblazoned-list-faults.html



Good Luck and let us know!!

I Googled "2009 BMW 750i problem" to see if any issues/problems with the new 7 before I take the leap and trade in and this forum's posting shows up right at the top. This was about a month ago. I am baffled on how on earth this issue is not resolved and how they can they leave you hanging while they try to figure this out. With over 6000 views on this post, how could the BMW execs that also read this just sit and do nothing? Mercedes must just love this publicity.
Hang in there bcool and demand another car asap!! Over 80 days in the shop...outrageous!
Good luck and keep us in the loop b/c we are very curious on how this turns out!!!

greg1
01-28-2010, 09:18 PM
bcool,

Enough is enough. This nonsense has gone on too far and your patience as being more than I can tolerate. It's time you make this a legal issue and request for a replacement car. Go over to the BMW Service Center and get a print out of ALL the work that has been done so far and also notes or anything from the shop foreman or SA stating that they do recognize the vibration problem. Then tell your lawyer/counselor/attorney/barrister that you ONLY interested in getting a replacement. The lawyer maybe tempted to try and have BMW NA settle this out of court for some money or get your car fix. Don't fall for that. Fight for a replacement because I guarantee you even if they SHOULD fix your vibration problem by replacing the drive shaft it'll lead to another problem that will crop up and the car MAY just not drive right.

Stop being a nice guy and get BMW NA to give you another 7er PERIOD.

Good luck!

Asaseaban is bang on..BMW should 100% give you another 7 period YESTERDAY!!
Totally agree with Asaeaban...perhaps you are being too nice so don't let them jerk you around anymore.
Good luck and please let us know!

TGray5
01-28-2010, 10:54 PM
The question I have is what if there is a problem with all 7 series and they all do that? Perhaps that is why they are resisting giving another car because they realize that will not make the original poster happy. As someone who is considering a new 550 which is based on this same chassis, I am having serious second thoughts...add in the high pressure fuel pump issues and I hate to say it, but after 6 BMWs I might abandon them. On top of that the 550i GT has a 46% 2 year lease residual...they have no confidence in the future value of their cars, so why should I?

I wish the original poster the best of luck in getting this resolved...its a terrible situation.

bcool
01-28-2010, 11:52 PM
The question I have is what if there is a problem with all 7 series and they all do that? Perhaps that is why they are resisting giving another car because they realize that will not make the original poster happy. As someone who is considering a new 550 which is based on this same chassis, I am having serious second thoughts...add in the high pressure fuel pump issues and I hate to say it, but after 6 BMWs I might abandon them. On top of that the 550i GT has a 46% 2 year lease residual...they have no confidence in the future value of their cars, so why should I?

I wish the original poster the best of luck in getting this resolved...its a terrible situation.

THanks for the encouragement TGray5. Let me assure you not all the 7 series have this issue. I have a few friends that have the new 7(one with 20" sport and the other Li model) and they ride smooth. Nobody including myself will accept this car that shimmy's and vibrates that is very noticeable.

IF you do go for a new BMW...make sure you make the deal subject to test drive upon delivery.

All the best!

bcool
01-28-2010, 11:56 PM
Thanks for you reply.

May be you have this covered already but may I suggest that you take your notes of dates times and comments made by dealership. Overwhelm him with documented evidence that his key people have concluded that there is a problem.

Also, I read in a UK newspaper sometime ago about the gentlemen who had been given the run around by his dealership over numerous issues with his Range Rover Sport. After several months of this he eventually parked his RRS outside the dealership and covered it with details describing the issue with the car and how he had been treated by the dealership. Few days later they gave him another car.

see link http://www.dailymail.co.uk/motoring/article-1190340/Rovers-revenge-Furious-driver-dumps-50-000-Range-Rover-outside-showroom--emblazoned-list-faults.html



Good Luck and let us know!!

I Googled "2009 BMW 750i problem" to see if any issues/problems with the new 7 before I take the leap and trade in and this forum's posting shows up right at the top. This was about a month ago. I am baffled on how on earth this issue is not resolved and how they can they leave you hanging while they try to figure this out. With over 6000 views on this post, how could the BMW execs that also read this just sit and do nothing? Mercedes must just love this publicity.
Hang in there bcool and demand another car asap!! Over 80 days in the shop...outrageous!
Good luck and keep us in the loop b/c we are very curious on how this turns out!!!

Asaseaban is bang on..BMW should 100% give you another 7 period YESTERDAY!!
Totally agree with Asaeaban...perhaps you are being too nice so don't let them jerk you around anymore.
Good luck and please let us know!

Thanks Zedjes and Greg1...really appreciate the encouragement. I will surely keep you posted till my lawyer prevents me from doing so. Suppose to be meeting the Regional Tech Mgr this week. This better come to a conclusion:mad:

greg1
01-29-2010, 12:20 AM
Thanks Zedjes and Greg1...really appreciate the encouragement. I will surely keep you posted till my lawyer prevents me from doing so. Suppose to be meeting the Regional Tech Mgr this week. This better come to a conclusion:mad:

No worries bcool. Make sure that regional tech mgr doesn't give you the run around especially after they had your car for over 80days! DO NOT settle for anything less other than a new car! That is the very least they can do.

Good luck again and thanks for keeping us posted.

ps if all else fails before you start litigation...perhaps do something similar as Zedjes posted.

asaseaban
01-29-2010, 05:32 AM
I Googled "2009 BMW 750i problem" to see if any issues/problems with the new 7 before I take the leap and trade in and this forum's posting shows up right at the top. This was about a month ago. I am baffled on how on earth this issue is not resolved and how they can they leave you hanging while they try to figure this out. With over 6000 views on this post, how could the BMW execs that also read this just sit and do nothing? Mercedes must just love this publicity.
Hang in there bcool and demand another car asap!! Over 80 days in the shop...outrageous!
Good luck and keep us in the loop b/c we are very curious on how this turns out!!!

Greg1,

As you can see from this post and others out there, there are a lot of HAPPY F01/02 owners including myself. However, bcool and very few others issue(s) may be isolated. I don't expect BMW to be flawless in their car manufacturing BUT i expect them to man up and own up whenever there appears to be a manufacturer defect/problem. We know what has happen to TOYOTA after months of denial and shorty fixes, now TOYOTA is loosing millions of dollars in sales on recalling cars. Also, TOYOTA is loosing it's reputation when it comes to car reliability and dependant not to mention customers.

The service department that bcool is dealing with and BMW Canada are doing a disservice to BMW as a whole, because here in the U.S.A, BMW NA is very sensitive to their customer satisfaction and so are the dealerships and service departments that handle BMWs. Plus Americans are quick to file a law suit and WIN most of the time so i doubt had this issue being in the States, bcool will be going thru all these nonsense...but you never know.

Furthermore, i doubt if BMW Canada and BMW headquarters in Germany is aware of the seriouness of this issue. NO ONE SHOULD BE PAYING FOR A CAR THAT SITS IN THE SHOP FOR MONTHS DUE TO NO FAULT OF THEIRS. However, should this case go to court, i know for sure BMW Canada and BMW Headquarters will definitely step in because it's a poor reflection on them.

My hope is that bcool gets a replacement car and also get's compensated for all the crap they put him thru and even reimburse him half of the payment he has being making for all the months the car has not being in his possession.

I'm on my 2nd F02 and i have ZERO complaints/problems. It's the best 7er i've ever own and i hope you get to experience it too.

Good luck!

greg1
01-31-2010, 12:44 AM
Greg1,

As you can see from this post and others out there, there are a lot of HAPPY F01/02 owners including myself. However, bcool and very few others issue(s) may be isolated. I don't expect BMW to be flawless in their car manufacturing BUT i expect them to man up and own up whenever there appears to be a manufacturer defect/problem. We know what has happen to TOYOTA after months of denial and shorty fixes, now TOYOTA is loosing millions of dollars in sales on recalling cars. Also, TOYOTA is loosing it's reputation when it comes to car reliability and dependant not to mention customers.

The service department that bcool is dealing with and BMW Canada are doing a disservice to BMW as a whole, because here in the U.S.A, BMW NA is very sensitive to their customer satisfaction and so are the dealerships and service departments that handle BMWs. Plus Americans are quick to file a law suit and WIN most of the time so i doubt had this issue being in the States, bcool will be going thru all these nonsense...but you never know.

Furthermore, i doubt if BMW Canada and BMW headquarters in Germany is aware of the seriouness of this issue. NO ONE SHOULD BE PAYING FOR A CAR THAT SITS IN THE SHOP FOR MONTHS DUE TO NO FAULT OF THEIRS. However, should this case go to court, i know for sure BMW Canada and BMW Headquarters will definitely step in because it's a poor reflection on them.

My hope is that bcool gets a replacement car and also get's compensated for all the crap they put him thru and even reimburse him half of the payment he has being making for all the months the car has not being in his possession.

I'm on my 2nd F02 and i have ZERO complaints/problems. It's the best 7er i've ever own and i hope you get to experience it too.

Good luck!

Asaseaban,
Totally agree with all your points/comments. Seems like BMW Canada and the service deptartment are being not only insensitive but oblivous to the seriousness of this. Why will they not admit that this car is a lemon and just give bcool a replacement after all this time
I surely would not put up with this crap either.
Glad your 7 is working out fine.
Good luck indeed!!

sunny_j
02-01-2010, 02:15 PM
any updates bcool?

peskas
02-01-2010, 06:15 PM
Hi All: I have a 2009 750Li with the Sport Package, Pirelli PZero 245/45 19 fronts, and 275/40 19 rears. I got the car in August, and as the weather got colder, I have noticed a shimmy or vibration that makes it feel like I'm driving on rippled pavement. It is much worse when the car shifts at roughly 30 and 40 miles per hour. At 80 miles per hour I can't feel it, but at 50 to 60 miles per hour it can feel like I'm driving on a rough road even though the pavement is perfectly smooth. There is no noise coming from the drive train. The problem improves after about 25 to 30 minutes once the car and tires are very warm, but I don't think the shimmy ever completely goes away. At times it can feel as if something is grabbing in the rear of the car giving a to-and-fro sensation or high frequency hesitation. I've never hit a pot hole, but the dealer said it was a balancing issue with the wheels and tires. Unfortunately, that did not correct the problem. The dealer also replaced the spark plugs because of a service bulletin, but I haven't noticed any difference with that either. I have another appointment with the dealer next week...they still think its a tire issue. The tires are about $500 each, so I would expect them not to be the problem. It seems more like the differential or transmission to me. I love the car otherwise. I've had 3 other BMW's, and I've never had an issue like this.

Any thoughts would be appreciated!

Thanks

This post was "cut and pasted" to this thread as it seems similar to bcool's problem.

faizabdulla
02-01-2010, 08:22 PM
I've signed up to share my "7" experiences! I got my first 7 when the I drive first came out 2002 745 i which I absolutely loved in spite of the regular visits to the dealer's service shop. It was almost like clock work, every month there was an software upgrade or something had to be 'tweaked" but I put up with it because I loved the car and justified the service visits due to the fact this was then new technology!

my next "7" was a 2006 750 i, which was not too bad, no major problems but I wish I could say the same about my current "7' a 2009 750 i.

2009 750i, Alpine white, absolutely the sexiest car on the road; unfortunately, this car has two serious problems that two major dealers diagnosed but can't figure out what the source is.

1- whining noise like the steering pump is going on it's last breath
2- vibration at certain speeds, it feels like it's coming from the suspension.

Both problems were acknowledged by the two dealers' service shops, but no fix!!!

bcool
02-02-2010, 02:26 PM
Greg1,

As you can see from this post and others out there, there are a lot of HAPPY F01/02 owners including myself. However, bcool and very few others issue(s) may be isolated. I don't expect BMW to be flawless in their car manufacturing BUT i expect them to man up and own up whenever there appears to be a manufacturer defect/problem. We know what has happen to TOYOTA after months of denial and shorty fixes, now TOYOTA is loosing millions of dollars in sales on recalling cars. Also, TOYOTA is loosing it's reputation when it comes to car reliability and dependant not to mention customers.

The service department that bcool is dealing with and BMW Canada are doing a disservice to BMW as a whole, because here in the U.S.A, BMW NA is very sensitive to their customer satisfaction and so are the dealerships and service departments that handle BMWs. Plus Americans are quick to file a law suit and WIN most of the time so i doubt had this issue being in the States, bcool will be going thru all these nonsense...but you never know.

Furthermore, i doubt if BMW Canada and BMW headquarters in Germany is aware of the seriouness of this issue. NO ONE SHOULD BE PAYING FOR A CAR THAT SITS IN THE SHOP FOR MONTHS DUE TO NO FAULT OF THEIRS. However, should this case go to court, i know for sure BMW Canada and BMW Headquarters will definitely step in because it's a poor reflection on them.

My hope is that bcool gets a replacement car and also get's compensated for all the crap they put him thru and even reimburse him half of the payment he has being making for all the months the car has not being in his possession.

I'm on my 2nd F02 and i have ZERO complaints/problems. It's the best 7er i've ever own and i hope you get to experience it too.

Good luck!

Hi All: I have a 2009 750Li with the Sport Package, Pirelli PZero 245/45 19 fronts, and 275/40 19 rears. I got the car in August, and as the weather got colder, I have noticed a shimmy or vibration that makes it feel like I'm driving on rippled pavement. It is much worse when the car shifts at roughly 30 and 40 miles per hour. At 80 miles per hour I can't feel it, but at 50 to 60 miles per hour it can feel like I'm driving on a rough road even though the pavement is perfectly smooth. There is no noise coming from the drive train. The problem improves after about 25 to 30 minutes once the car and tires are very warm, but I don't think the shimmy ever completely goes away. At times it can feel as if something is grabbing in the rear of the car giving a to-and-fro sensation or high frequency hesitation. I've never hit a pot hole, but the dealer said it was a balancing issue with the wheels and tires. Unfortunately, that did not correct the problem. The dealer also replaced the spark plugs because of a service bulletin, but I haven't noticed any difference with that either. I have another appointment with the dealer next week...they still think its a tire issue. The tires are about $500 each, so I would expect them not to be the problem. It seems more like the differential or transmission to me. I love the car otherwise. I've had 3 other BMW's, and I've never had an issue like this.

Any thoughts would be appreciated!

Thanks

This post was "cut and pasted" to this thread as it seems similar to bcool's problem.

I've signed up to share my "7" experiences! I got my first 7 when the I drive first came out 2002 745 i which I absolutely loved in spite of the regular visits to the dealer's service shop. It was almost like clock work, every month there was an software upgrade or something had to be 'tweaked" but I put up with it because I loved the car and justified the service visits due to the fact this was then new technology!

my next "7" was a 2006 750 i, which was not too bad, no major problems but I wish I could say the same about my current "7' a 2009 750 i.

2009 750i, Alpine white, absolutely the sexiest car on the road; unfortunately, this car has two serious problems that two major dealers diagnosed but can't figure out what the source is.

1- whining noise like the steering pump is going on it's last breath
2- vibration at certain speeds, it feels like it's coming from the suspension.

Both problems were acknowledged by the two dealers' service shops, but no fix!!!

Asaseaban you most definitely have great discernment/insight. As you probably noticed, I tried to have as much patience as possible and try my best to defend BMW as my 1/28/10 11:52pm posting indicates not all 7's are having this issue. Thanks for wisdom/insight...much appreciated!

LATEST UPDATE:
As of last friday I had to place a call to the service manager Kevin as to what time we are meeting the Regional Tech Mgr on saturday. Kevin tells me he is not coming to vancouver b/c he had to go to toronto. But instead they test drove yet another car with 18" wheels and it is doing the exact thing with the vibration. THerefore he tells me b/c few other cars to SOME extent are having the same issue..this is a 'non fixable issue/problem' !?!?!??!!?! The service manager stated that I am the only one who has this issue YET I got am email this morning with someone in Vancouver w same issue at the same dealership for some time now. !?!?! When I asked service manager Kevin IF he would accept this vibration if it was his car..he replied "no I would not". Enough said?

BMW Canada customer relation(Dan) calls few hours later and tells me we will no longer try to fix your vehicle and apologizes b/c they found other cars that has same issue!?!?!? This is based on service manager/Regional Tech Mgr conclusions. They offered few thousand dollars as compensation. Huh ??????
I responded that it is of no relevance if 50 cars are having this problem...fix mine or replace it or refund and that BMW should figure this out on THEIR OWN time not mine as my car sits for close to 90 straight days. Also, unacceptable as I just test drove Li and iX and they were smooth. Customer rep replies that those are different vehicles!?!?! I state that the demo car I test drove(Li) was very smooth before I took deliver my 750i. Is it not reasonable to expect similiar standard on the car I take delivery on? His tone of voice implied..as if how dare I expect my brand new 750i to ride as smooth as those cars as they are not the same car!?!?! Dan cuts me off and says thank you for your time and HANGS UP on me!!!!!!!!!!!!!!

My lawyer tells me to continue to document everything and continue to press BMW and if they continue this bad public customer relations which they can ill afford....then lawsuit is inevitable. How does BMW expect a customer to continue to drive a car that shimmy/vibrates is beyond my understanding.

Feska and Faisabdulla..I can only hope/pray that you are NOT having the exact same issue as I am.
Thanks for everyone for your encouragement!! I will surely keep you posted what transpires.

greg1
02-04-2010, 04:27 PM
Asaseaban you most definitely have great discernment/insight. As you probably noticed, I tried to have as much patience as possible and try my best to defend BMW as my 1/28/10 11:52pm posting indicates not all 7's are having this issue. Thanks for wisdom/insight...much appreciated!

LATEST UPDATE:
As of last friday I had to place a call to the service manager Kevin as to what time we are meeting the Regional Tech Mgr on saturday. Kevin tells me he is not coming to vancouver b/c he had to go to toronto. But instead they test drove yet another car with 18" wheels and it is doing the exact thing with the vibration. THerefore he tells me b/c few other cars to SOME extent are having the same issue..this is a 'non fixable issue/problem' !?!?!??!!?! The service manager stated that I am the only one who has this issue YET I got am email this morning with someone in Vancouver w same issue at the same dealership for some time now. !?!?! When I asked service manager Kevin IF he would accept this vibration if it was his car..he replied "no I would not". Enough said?

BMW Canada customer relation(Dan) calls few hours later and tells me we will no longer try to fix your vehicle and apologizes b/c they found other cars that has same issue!?!?!? This is based on service manager/Regional Tech Mgr conclusions. They offered few thousand dollars as compensation. Huh ??????
I responded that it is of no relevance if 50 cars are having this problem...fix mine or replace it or refund and that BMW should figure this out on THEIR OWN time not mine as my car sits for close to 90 straight days. Also, unacceptable as I just test drove Li and iX and they were smooth. Customer rep replies that those are different vehicles!?!?! I state that the demo car I test drove(Li) was very smooth before I took deliver my 750i. Is it not reasonable to expect similiar standard on the car I take delivery on? His tone of voice implied..as if how dare I expect my brand new 750i to ride as smooth as those cars as they are not the same car!?!?! Dan cuts me off and says thank you for your time and HANGS UP on me!!!!!!!!!!!!!!

My lawyer tells me to continue to document everything and continue to press BMW and if they continue this bad public customer relations which they can ill afford....then lawsuit is inevitable. How does BMW expect a customer to continue to drive a car that shimmy/vibrates is beyond my understanding.

Feska and Faisabdulla..I can only hope/pray that you are NOT having the exact same issue as I am.
Thanks for everyone for your encouragement!! I will surely keep you posted what transpires.

This denial of BMW sounds like the makings of another Toyota PR nightmare. As Asaseaban indicated, BMW needs to own up whenever there appears to be a defect/problem. Clearly being denied the use of your brand new car(close to 90 days in shop?) is unacceptable!
Expecting the car to be free of this issue is inherit right of any new car owner. This is such bad customer relations and I am a bit shocked that it is coming from a car company such as BMW.
Keep up the fight bcool and DO NOT accept anything short of full satisfaction.
Good luck!

asaseaban
02-05-2010, 05:26 AM
One of the reason(s) why i'm pushing bcool to make this a legal issue is that it's the only way BMW Canada, BMW NA, and BMW HQ in Munich will get to know about this vibration problem. If the dealership statement that "...there're other F01/02 experiencing the same vibration problem..." then BMW HQ OUGHT to be aware of this and jump on the issue before it's too late.

By now we're all aware of what has happen to Toyota. After almost a year of denial and blaming the problem on stuck floor mat, they've admitted there is a major problem and have recall 8 million Toyota vehicles. Not only will this recall affect their safety reputation, it'll drive away some of their loyal customers and also affect their Q2 earnings drastically (somewhere in the ball park of 2 billion or more).

Right now, the local BMW dealership and the regional manager is playing games with bcool and i GUARANTEE you BMW Canada, BMW NA, and BMW HQ leadership are not even aware of this vibration problem that seems to be going on with some of the F01/02 and how bcool car has being in the shop for 90 days plus and still making payments on it.

In summary, the ONLY way to resolve this issue is to force BMW HQ to start investigating the vibration problem on the F01/02 and it may take the court/legal system to open this case up to get BMW HQ attention. Hopefully, BMW is learning a lesson from Toyota and will not make the same mistake.

bcool,
Just incase BMW try to settle the case, please make sure part of the settlement includes BMW agreeing to investigate the vibration problem. That's the least you could do for all F01/02 owners out there. Just my personal thought, btw.

sunny_j
02-15-2010, 07:24 PM
any new updates bcool?

greg1
02-16-2010, 10:52 PM
One of the reason(s) why i'm pushing bcool to make this a legal issue is that it's the only way BMW Canada, BMW NA, and BMW HQ in Munich will get to know about this vibration problem. If the dealership statement that "...there're other F01/02 experiencing the same vibration problem..." then BMW HQ OUGHT to be aware of this and jump on the issue before it's too late.

By now we're all aware of what has happen to Toyota. After almost a year of denial and blaming the problem on stuck floor mat, they've admitted there is a major problem and have recall 8 million Toyota vehicles. Not only will this recall affect their safety reputation, it'll drive away some of their loyal customers and also affect their Q2 earnings drastically (somewhere in the ball park of 2 billion or more).

Right now, the local BMW dealership and the regional manager is playing games with bcool and i GUARANTEE you BMW Canada, BMW NA, and BMW HQ leadership are not even aware of this vibration problem that seems to be going on with some of the F01/02 and how bcool car has being in the shop for 90 days plus and still making payments on it.

In summary, the ONLY way to resolve this issue is to force BMW HQ to start investigating the vibration problem on the F01/02 and it may take the court/legal system to open this case up to get BMW HQ attention. Hopefully, BMW is learning a lesson from Toyota and will not make the same mistake.

bcool,
Just incase BMW try to settle the case, please make sure part of the settlement includes BMW agreeing to investigate the vibration problem. That's the least you could do for all F01/02 owners out there. Just my personal thought, btw.


Well said asaeban. Really seems like the service manager etc.. are playing games indeed. How long have they had your car now? 100 days? Any updates bcool?

Ian_L
02-18-2010, 08:52 PM
One of the reason(s) why i'm pushing bcool to make this a legal issue is that it's the only way BMW Canada, BMW NA, and BMW HQ in Munich will get to know about this vibration problem. If the dealership statement that "...there're other F01/02 experiencing the same vibration problem..." then BMW HQ OUGHT to be aware of this and jump on the issue before it's too late.

By now we're all aware of what has happen to Toyota. After almost a year of denial and blaming the problem on stuck floor mat, they've admitted there is a major problem and have recall 8 million Toyota vehicles. Not only will this recall affect their safety reputation, it'll drive away some of their loyal customers and also affect their Q2 earnings drastically (somewhere in the ball park of 2 billion or more).

Right now, the local BMW dealership and the regional manager is playing games with bcool and i GUARANTEE you BMW Canada, BMW NA, and BMW HQ leadership are not even aware of this vibration problem that seems to be going on with some of the F01/02 and how bcool car has being in the shop for 90 days plus and still making payments on it.

In summary, the ONLY way to resolve this issue is to force BMW HQ to start investigating the vibration problem on the F01/02 and it may take the court/legal system to open this case up to get BMW HQ attention. Hopefully, BMW is learning a lesson from Toyota and will not make the same mistake.

bcool,
Just incase BMW try to settle the case, please make sure part of the settlement includes BMW agreeing to investigate the vibration problem. That's the least you could do for all F01/02 owners out there. Just my personal thought, btw.

Many years ago I got the same treatment at the hands of Renault in relation to a mis-fire after three attempts to fix the problem according to UK consumer law I can ask for a full refund as the car is not fit for purpose.

On the third attempted fix the service manager said he can get an identical model to do the same so in his eyes there is no fault, I then asked him for this in writing stating that Renault cars have a mis-fire built into the normal running of the engine, the look I got was priceless.:rofl:

About 1 hour later Renault customer service were on the phone and I got the car replaced for a new model, cs agent told me the dealership was in the crap cos they did not tell Renault technical about the problem apparently there was a fix available but they decided for some reason to not inform them or carry it out.

Don't give up bcool keep records and hit them with everything.:thumbup:

fabgreg
02-20-2010, 09:32 PM
Hi BCOOL,
Just read your post and I have a similar story. I purchased my 750 Li and got it delivered at the end of August 09. After driving about 1 week I noticed the vibration. I took it to the dealer, they verified and said there were defective tires and changed a couple. Still the issue persisted. It was back in the shop again they changed another tire, I'll get the car back and still the same issue. By this time the car was in the shop on numerous occasions and I did believe it was a tire issue, so wasn't really worried. When I purchased, I got 2 sets of rims and tires, one for summer and one for winter. So It was starting to get cold and I decided to not have them mess with it again because I was assuming when I put the winter set on the problem would be solved. Well, In November that was done and still the same issue. That's when I got concerned. There is definitely not a rim or tire issue. The vibration occurs bet 55-65 and the car noticeably "shakes", which is not felt on the steering wheel, but instead on the seat and the entire car. Since Nov. the car has been in the shop for average of 7-8 weeks. They have done pretty much everything - including changing the drive shaft and completely "reprogrammed" the shifting etc. and nothing has helped. I do love this car but it is becoming annoying and a major pain. I try to drive so I don't feel it but it's hard when it's in that speed range. I am waiting to see what BMW has planned and will keep you updated. My dealer admits there is a concern and is trying to get it resolved. We'll see.. But I will take this as far as I need to.

bonzamonza
02-21-2010, 04:14 AM
Hi BCOOL,

I am in Australia and I have a 740Li with the same issue. I run the 20'wheels and BMW have tried 3 sets, balanced 4 times, re rolled the rims, still same issue. It has had over 4 weeks in the shop and I am so embarrased. We have owned 13 BMW from M3's, M5 and everything in between. The dealer knows there is an issue but BMW Australia tell us it is a characteristic of the car!!! Well this is a load of bull. We are so dissapointed with the "Premium BMW"It has become everything NON BMW we have ever known. My father says there is nothing we can really do about it but it is really pissing me off. I have sent a link to this forum to the dealer and I am not leting this one go. I didn't buy a cheap Korean car I bought the top of the line BMW and are getting treated like crap. Let me know anyone else if you have had a similar problem and how you have fixed it! We have tried 18"wheels and it was the same.

I was a devoted BMW fan but not anymore. They don't deserve our business.

:thumbdwn:

peskas
02-22-2010, 05:51 PM
I just got my 2009 750Li with sport package back from the dealer for the second time on Friday. I must say that I was very pessimistic about whether or not they would actually be able to find anything wrong based on what I've been reading. However, after a 2 day software update that included transmission program changes, the car no longer vibrates when shifting at 30 and at 40 mph. It also doesn't hesitate or get the jerking to-and-fro motion at constant speeds anymore. They even had a BMW technician drive the car with me, and they had a representative from the BMW corporate offices following the problem with me. They also offered me new tires at no cost which would have replaced the Pirelli's with Goodyears. I declined this offer (for now) as I think the Pirelli's are fine. From what I've read, any run flat tire will have some issues when cold after not being driven for a while. To my suprise, the car is performing flawlessly. They really fixed it!!! The tires seem fine with no detectable shimmy either...even when they are cold. This software update is new, so I hope it helps everyone who has had the same problem finally get some satisfaction. The car really is a dream when it's running perfectly.

bcool
02-26-2010, 12:03 AM
One of the reason(s) why i'm pushing bcool to make this a legal issue is that it's the only way BMW Canada, BMW NA, and BMW HQ in Munich will get to know about this vibration problem. If the dealership statement that "...there're other F01/02 experiencing the same vibration problem..." then BMW HQ OUGHT to be aware of this and jump on the issue before it's too late.

By now we're all aware of what has happen to Toyota. After almost a year of denial and blaming the problem on stuck floor mat, they've admitted there is a major problem and have recall 8 million Toyota vehicles. Not only will this recall affect their safety reputation, it'll drive away some of their loyal customers and also affect their Q2 earnings drastically (somewhere in the ball park of 2 billion or more).

Right now, the local BMW dealership and the regional manager is playing games with bcool and i GUARANTEE you BMW Canada, BMW NA, and BMW HQ leadership are not even aware of this vibration problem that seems to be going on with some of the F01/02 and how bcool car has being in the shop for 90 days plus and still making payments on it.

In summary, the ONLY way to resolve this issue is to force BMW HQ to start investigating the vibration problem on the F01/02 and it may take the court/legal system to open this case up to get BMW HQ attention. Hopefully, BMW is learning a lesson from Toyota and will not make the same mistake.

bcool,
Just incase BMW try to settle the case, please make sure part of the settlement includes BMW agreeing to investigate the vibration problem. That's the least you could do for all F01/02 owners out there. Just my personal thought, btw.

any new updates bcool?

Well said asaeban. Really seems like the service manager etc.. are playing games indeed. How long have they had your car now? 100 days? Any updates bcool?

Many years ago I got the same treatment at the hands of Renault in relation to a mis-fire after three attempts to fix the problem according to UK consumer law I can ask for a full refund as the car is not fit for purpose.

On the third attempted fix the service manager said he can get an identical model to do the same so in his eyes there is no fault, I then asked him for this in writing stating that Renault cars have a mis-fire built into the normal running of the engine, the look I got was priceless.:rofl:

About 1 hour later Renault customer service were on the phone and I got the car replaced for a new model, cs agent told me the dealership was in the crap cos they did not tell Renault technical about the problem apparently there was a fix available but they decided for some reason to not inform them or carry it out.

Don't give up bcool keep records and hit them with everything.:thumbup:

Hi BCOOL,
Just read your post and I have a similar story. I purchased my 750 Li and got it delivered at the end of August 09. After driving about 1 week I noticed the vibration. I took it to the dealer, they verified and said there were defective tires and changed a couple. Still the issue persisted. It was back in the shop again they changed another tire, I'll get the car back and still the same issue. By this time the car was in the shop on numerous occasions and I did believe it was a tire issue, so wasn't really worried. When I purchased, I got 2 sets of rims and tires, one for summer and one for winter. So It was starting to get cold and I decided to not have them mess with it again because I was assuming when I put the winter set on the problem would be solved. Well, In November that was done and still the same issue. That's when I got concerned. There is definitely not a rim or tire issue. The vibration occurs bet 55-65 and the car noticeably "shakes", which is not felt on the steering wheel, but instead on the seat and the entire car. Since Nov. the car has been in the shop for average of 7-8 weeks. They have done pretty much everything - including changing the drive shaft and completely "reprogrammed" the shifting etc. and nothing has helped. I do love this car but it is becoming annoying and a major pain. I try to drive so I don't feel it but it's hard when it's in that speed range. I am waiting to see what BMW has planned and will keep you updated. My dealer admits there is a concern and is trying to get it resolved. We'll see.. But I will take this as far as I need to.

Hi BCOOL,

I am in Australia and I have a 740Li with the same issue. I run the 20'wheels and BMW have tried 3 sets, balanced 4 times, re rolled the rims, still same issue. It has had over 4 weeks in the shop and I am so embarrased. We have owned 13 BMW from M3's, M5 and everything in between. The dealer knows there is an issue but BMW Australia tell us it is a characteristic of the car!!! Well this is a load of bull. We are so dissapointed with the "Premium BMW"It has become everything NON BMW we have ever known. My father says there is nothing we can really do about it but it is really pissing me off. I have sent a link to this forum to the dealer and I am not leting this one go. I didn't buy a cheap Korean car I bought the top of the line BMW and are getting treated like crap. Let me know anyone else if you have had a similar problem and how you have fixed it! We have tried 18"wheels and it was the same.

I was a devoted BMW fan but not anymore. They don't deserve our business.

:thumbdwn:

I just got my 2009 750Li with sport package back from the dealer for the second time on Friday. I must say that I was very pessimistic about whether or not they would actually be able to find anything wrong based on what I've been reading. However, after a 2 day software update that included transmission program changes, the car no longer vibrates when shifting at 30 and at 40 mph. It also doesn't hesitate or get the jerking to-and-fro motion at constant speeds anymore. They even had a BMW technician drive the car with me, and they had a representative from the BMW corporate offices following the problem with me. They also offered me new tires at no cost which would have replaced the Pirelli's with Goodyears. I declined this offer (for now) as I think the Pirelli's are fine. From what I've read, any run flat tire will have some issues when cold after not being driven for a while. To my suprise, the car is performing flawlessly. They really fixed it!!! The tires seem fine with no detectable shimmy either...even when they are cold. This software update is new, so I hope it helps everyone who has had the same problem finally get some satisfaction. The car really is a dream when it's running perfectly.

Thanks so much for all your fantastic input and encouragement. My deep apologies for not getting back to any of you for the past few weeks. As you are all aware my city is hosting the 2010 Winter Olympics...so been really busy. Thinking of my car in the shop(113 days and counting!) puts me bad mood:thumbdwn: .

LATEST UPDATE:

Talked to the service manager few weeks ago 2/8/2010 and he apolgized for all the delays and thanked for my incredible patience.
He informed that b/c some other 750i's have similiar vibration issue to some extent it is a non fixable repair!?!?!? Of course I told him that it is not acceptable...period. I recently test drove the 750Li and it is smooth. BMW responded: "sir...that is a not the same car b/c it is built on a different platform/chassis, so not fair to compare". HUH??? In fact the demo that was provided on my original test drive the day I took delivery was an 750Li and was clearly told that it is the exact same car but only 6"shorter and will drive the exact same. Obviously it does not. Regardless, isn't it reasonable to expect that an 750i should drive as smooth as 3 or 5 series?

The service manager admitted such things such as my car is exhibiting vibration/shimmy to a greater extent than others. When I asked if he would accept it if it were his car, he replied "No i would not". He said he told BMW Canada he can't fix it . He told me he would talk to BMW Canada to suggest they do a buy back or trade assist. I have no faith in BMW Canada as the last correspondence the customer rep hung up on me"thank you for your time..click" ,when I said this is not acceptable!

Waiting patiently, the service manager finally got back to me 2.5 weeks later which was today 2/25/2010 but just left a msg. I called back but was only able to leave a msg also. Really desperately hope this gets resolved soon.
Btw I did have meeting w my lawyer few days ago. He strongly recommend I exhaust all efforts before he takes over b/c it would be more favorable in front of the courts.

Oh yes, on a side note....during the conversation the service manager said "i need to get the courtesy car back sometime soon" . I responded "how about my brand new 750i back FIXED or replaced asap?" He responded " oh yes totally understand" btw I got an x3 with no nav, bluetooth etc... . No offence x3 owners but I think I rather drive the 7:bawling: .

LovinM6
02-26-2010, 12:22 AM
I just don't understand it. Through the years I have always found BMW to be an incredible company to deal with and have always seen them do the correct thing. I am at a loss for words.

Whatever is going on either with your dealer, your lawyer or BMW of Canada, I would suggest a change in direction. What you are doing is not working and something is wrong somewhere, IMHO.

Good luck and I hope this gets resolved shortly. Your patience is greater than mine, by a long shot!

Ian_L
02-26-2010, 12:07 PM
If BMW Canada have no ideas surely they should be contacting Munich??

I'd try emailing BMW Germany and put them in the loop and try to force BMW Canada's hand??

customer.service@bmw.com this is BMW AG customer email so straight to Munich it will go (I think???):thumbup:

SAMLAMBO
02-27-2010, 12:37 AM
Me to had a similar problem but apparently it's not an issue anymore, please read here:
http://www.bimmerfest.com/forums/showthread.php?t=436788

2thfixr
02-28-2010, 04:18 AM
My wife has a 09 750Li that we picked up in Oct. I've only driven the car 3-4x and have been disappointed with the ride and stupid e-throttle/transmission every time. I noticed a slight vibration going down the road at 50-60 today and attributed it to the run flats but after reading this thread I'm not so sure. Having had a 03 745Li, I can tell you this 09 doesn't ride nearly as nice as my old 7. Is it possible the rear wheel steering is contributing to the problem? Maybe alignment shifts under load and makes the rear end squirrely within a certain speed range? It would explain the seat of the pants feel vs steering wheel shimmy.

2thfixr
02-28-2010, 04:21 AM
Me to had a similar problem but apparently it's not an issue anymore, please read here:
http://www.bimmerfest.com/forums/showthread.php?t=436788Hmm I was thinking run flats too but the OP in this thread said he had his tires replaced 3x and another poster said he had snow tires/rims (non run flat) installed and had the same issue.

SAMLAMBO
02-28-2010, 04:30 AM
Ok guys than how do you explain what I went through over the weekend? We put on the normal tyres and I did not have any vibration at all. However I decided to stick with the run flats as the vinration is very very slight, not something you will feel right away unless your a car nut like myself. I also did have a seat in my friends 07 730Li which also uses run flats and he had the same issue and at the same speed like mine.

bcool
02-28-2010, 11:20 AM
Ok guys than how do you explain what I went through over the weekend? We put on the normal tyres and I did not have any vibration at all. However I decided to stick with the run flats as the vinration is very very slight, not something you will feel right away unless your a car nut like myself. I also did have a seat in my friends 07 730Li which also uses run flats and he had the same issue and at the same speed like mine.

That is fantastic Samlambo that your BMW service team fixed your issue just like Peskas on prevoius post had his issue properly diagnosed and corrected. Kudos for both those teams and great that your cars are running flawless now.
Since my BMW service team already tried 3 new sets of tires and different wheel combinations etc..., it is quite evident it is a different problem. Nonetheless, really glad to hear your are satisfied and enjoying your 7. Really wish I can say the same:thumbdwn: . I got a new shocking update but I got to run for now and will post later.

bcool
02-28-2010, 11:25 AM
Hi BCOOL,

I am in Australia and I have a 740Li with the same issue. I run the 20'wheels and BMW have tried 3 sets, balanced 4 times, re rolled the rims, still same issue. It has had over 4 weeks in the shop and I am so embarrased. We have owned 13 BMW from M3's, M5 and everything in between. The dealer knows there is an issue but BMW Australia tell us it is a characteristic of the car!!! Well this is a load of bull. We are so dissapointed with the "Premium BMW"It has become everything NON BMW we have ever known. My father says there is nothing we can really do about it but it is really pissing me off. I have sent a link to this forum to the dealer and I am not leting this one go. I didn't buy a cheap Korean car I bought the top of the line BMW and are getting treated like crap. Let me know anyone else if you have had a similar problem and how you have fixed it! We have tried 18"wheels and it was the same.

I was a devoted BMW fan but not anymore. They don't deserve our business.

:thumbdwn:

My wife has a 09 750Li that we picked up in Oct. I've only driven the car 3-4x and have been disappointed with the ride and stupid e-throttle/transmission every time. I noticed a slight vibration going down the road at 50-60 today and attributed it to the run flats but after reading this thread I'm not so sure. Having had a 03 745Li, I can tell you this 09 doesn't ride nearly as nice as my old 7. Is it possible the rear wheel steering is contributing to the problem? Maybe alignment shifts under load and makes the rear end squirrely within a certain speed range? It would explain the seat of the pants feel vs steering wheel shimmy.

THanks Bonzamonza and 2thfxr for your sharing...really appreciate it.
For your info, mine does not have rear wheel steering.
Will post in the next day or so some shocking info...just have to head out in few minutes.

bcool
02-28-2010, 11:29 AM
I just don't understand it. Through the years I have always found BMW to be an incredible company to deal with and have always seen them do the correct thing. I am at a loss for words.

Whatever is going on either with your dealer, your lawyer or BMW of Canada, I would suggest a change in direction. What you are doing is not working and something is wrong somewhere, IMHO.

Good luck and I hope this gets resolved shortly. Your patience is greater than mine, by a long shot!

If BMW Canada have no ideas surely they should be contacting Munich??

I'd try emailing BMW Germany and put them in the loop and try to force BMW Canada's hand??

customer.service@bmw.com this is BMW AG customer email so straight to Munich it will go (I think???):thumbup:

Thanks again LovinM6, your words actually gave me a smile when you credit me with great patience. To me that is a great compliment.
Thanks Ian_L...that sounds like a plan.

I got some shocking stuff to share but it might be kinda of longer post so I will share very soon.

To everyone reading...I just want to say thank you for all your encouragement and great input. Kinda feel sorry that this post is of a negative nature and not of a joyful one as many of the posts are. So..I sincerely thank YOU.

greg1
02-28-2010, 01:54 PM
Thanks again LovinM6, your words actually gave me a smile when you credit me with great patience. To me that is a great compliment.
Thanks Ian_L...that sounds like a plan.

I got some shocking stuff to share but it might be kinda of longer post so I will share very soon.

To everyone reading...I just want to say thank you for all your encouragement and great input. Kinda feel sorry that this post is of a negative nature and not of a joyful one as many of the posts are. So..I sincerely thank YOU.

Bcool absolutely no reason to be sorry. BMW should be sorry... NOT you at any stretch of the imagination. Seems like that most of us especialy myself are really appreciative that you are sharing this unfortunate experience.

As Asaseaben wisely stated, no one should have to pay for a premium car as it sits in the shop with no fault of their own. I really starting to wonder why on earth BMW will not own up or man up also. Is this another denial/conspiracy like Toyota? Hmmmm. Sure smells like it.

Obviously lot of happy owners with flawless cars out there but dang this is a nightmare indeed. 4 months in the shop now? PLEASE hang in there and please give us that update. I also concur BMW 100% should give you a new car and full compensation of the crap you have to go thru!

Hope you enjoy the gold medal game as I am (writing this during 2nd period intermission): Canada 2 USA 1 end of 2nd!!

SAMLAMBO
02-28-2010, 06:33 PM
That is fantastic Samlambo that your BMW service team fixed your issue just like Peskas on prevoius post had his issue properly diagnosed and corrected. Kudos for both those teams and great that your cars are running flawless now.
Since my BMW service team already tried 3 new sets of tires and different wheel combinations etc..., it is quite evident it is a different problem. Nonetheless, really glad to hear your are satisfied and enjoying your 7. Really wish I can say the same:thumbdwn: . I got a new shocking update but I got to run for now and will post later.

Apparently it is not an issue but the nature ofthe runflats, they just gace me the option of switching back to normal tyres which I did try and was all ok. however I am sticking with the runflats.

bcool
03-05-2010, 12:18 AM
Bcool absolutely no reason to be sorry. BMW should be sorry... NOT you at any stretch of the imagination. Seems like that most of us especialy myself are really appreciative that you are sharing this unfortunate experience.

As Asaseaben wisely stated, no one should have to pay for a premium car as it sits in the shop with no fault of their own. I really starting to wonder why on earth BMW will not own up or man up also. Is this another denial/conspiracy like Toyota? Hmmmm. Sure smells like it.

Obviously lot of happy owners with flawless cars out there but dang this is a nightmare indeed. 4 months in the shop now? PLEASE hang in there and please give us that update. I also concur BMW 100% should give you a new car and full compensation of the crap you have to go thru!

Hope you enjoy the gold medal game as I am (writing this during 2nd period intermission): Canada 2 USA 1 end of 2nd!!

Thanks Greg1 I really appreciate your support along with others!

bcool
03-05-2010, 12:21 AM
Hi BCOOL,
Just read your post and I have a similar story. I purchased my 750 Li and got it delivered at the end of August 09. After driving about 1 week I noticed the vibration. I took it to the dealer, they verified and said there were defective tires and changed a couple. Still the issue persisted. It was back in the shop again they changed another tire, I'll get the car back and still the same issue. By this time the car was in the shop on numerous occasions and I did believe it was a tire issue, so wasn't really worried. When I purchased, I got 2 sets of rims and tires, one for summer and one for winter. So It was starting to get cold and I decided to not have them mess with it again because I was assuming when I put the winter set on the problem would be solved. Well, In November that was done and still the same issue. That's when I got concerned. There is definitely not a rim or tire issue. The vibration occurs bet 55-65 and the car noticeably "shakes", which is not felt on the steering wheel, but instead on the seat and the entire car. Since Nov. the car has been in the shop for average of 7-8 weeks. They have done pretty much everything - including changing the drive shaft and completely "reprogrammed" the shifting etc. and nothing has helped. I do love this car but it is becoming annoying and a major pain. I try to drive so I don't feel it but it's hard when it's in that speed range. I am waiting to see what BMW has planned and will keep you updated. My dealer admits there is a concern and is trying to get it resolved. We'll see.. But I will take this as far as I need to.

Fabgreg,
Let me tell you that you are 100% not hullicinating b/c some of the cars including mine are doing the same thing which is not only abnormal but completely annoying. Please keep us up to date.

bcool
03-05-2010, 12:40 AM
Hi BCOOL,

I am in Australia and I have a 740Li with the same issue. I run the 20'wheels and BMW have tried 3 sets, balanced 4 times, re rolled the rims, still same issue. It has had over 4 weeks in the shop and I am so embarrased. We have owned 13 BMW from M3's, M5 and everything in between. The dealer knows there is an issue but BMW Australia tell us it is a characteristic of the car!!! Well this is a load of bull. We are so dissapointed with the "Premium BMW"It has become everything NON BMW we have ever known. My father says there is nothing we can really do about it but it is really pissing me off. I have sent a link to this forum to the dealer and I am not leting this one go. I didn't buy a cheap Korean car I bought the top of the line BMW and are getting treated like crap. Let me know anyone else if you have had a similar problem and how you have fixed it! We have tried 18"wheels and it was the same.

I was a devoted BMW fan but not anymore. They don't deserve our business.

:thumbdwn:

Hello Bonzamonza and everyone else.

I am writing an update in which I will try my best not to do in anger.
UPDATE:
I got a call yesterday from BMW Autowest Service Manager telling me to come pick up my car b/c they need the courtesy car back and there is nothing more they can do.
Their conclusion is that the vibration problem is a normal characteristic of the 750i!!!:thumbdwn:
BUT at the same time admit mine has a more intense shimmy/vibration!?!??!
So...BMW wants me the customer to figure how to fix it on my own?!?!?!

Today I went to pick up my car and went on a road test with the service manager. He concurs that the vibration/shimmy is obvious and noticeable. He also admitted during the road test that as a former mechanic he feels it was a huge letdown not to be able to fix this issue.
He says now that he has delivered the car back to me, he can now fight for me with BMW Canada. Hmmmm...why not before?!?!

This one big nightmare!! But wait it gets better. I noticed that the car has over 300kms on it since I brought it in and when I asked the service manager he just looked embarrassed. He said probably went on lot of road tests. But 300kms?!?! Least of my concerns right now so let it go.
THen as soon as I get home I notice a door ding on the rear passenger side door. I called right away and l/m w the service manager. Then...later on after dinner I noticed my dvd's were missing from trunk that I had placed there to watch. I called and left message w service manager just now and asked him to tell whoever 'borrowed' my dvd's to return them BUT now I am wondering if someone took up my car for pleasure b/c things are not adding up.
REALLY DISAPPOINTED!

asaseaban
03-05-2010, 08:50 AM
Hello Bonzamonza and everyone else.

I am writing an update in which I will try my best not to do in anger.
UPDATE:
I got a call yesterday from BMW Autowest Service Manager telling me to come pick up my car b/c they need the courtesy car back and there is nothing more they can do.
Their conclusion is that the vibration problem is a normal characteristic of the 750i!!!:thumbdwn:
BUT at the same time admit mine has a more intense shimmy/vibration!?!??!
So...BMW wants me the customer to figure how to fix it on my own?!?!?!

Today I went to pick up my car and went on a road test with the service manager. He concurs that the vibration/shimmy is obvious and noticeable. He also admitted during the road test that as a former mechanic he feels it was a huge letdown not to be able to fix this issue.
He says now that he has delivered the car back to me, he can now fight for me with BMW Canada. Hmmmm...why not before?!?!

This one big nightmare!! But wait it gets better. I noticed that the car has over 300kms on it since I brought it in and when I asked the service manager he just looked embarrassed. He said probably went on lot of road tests. But 300kms?!?! Least of my concerns right now so let it go.
THen as soon as I get home I notice a door ding on the rear passenger side door. I called right away and l/m w the service manager. Then...later on after dinner I noticed my dvd's were missing from trunk that I had placed there to watch. I called and left message w service manager just now and asked him to tell whoever 'borrowed' my dvd's to return them BUT now I am wondering if someone took up my car for pleasure b/c things are not adding up.
REALLY DISAPPOINTED!

bcool,

Did you seek your lawyer's advise before taking the car back? Personally, i think you've made a big mistake taking the car back. The dealership DID acknowledge your car had vibration/shimmy problem and that's why they kept it in the shop for all these months. You should NOT have accepted the car untill it was fixed.

Also, you should have done a thorough inspection of your car and reported any damages/missing items, etc to the manager/foremen and refuse taking the car back untill the damage has being fixed and/or your missing items return.

I'm afraid the manager lied to you. He had a better chance fighting for you when the car was in his possession than now that it is in your possession.

You really need to sit down with your lawyer and straighten things out because now that you've taken the car back it is assume that you're satisfied with the condition the car is in.

If the dealership wanted their loaner back that bad, you could've jump into a rental and tell the dealership to either fix your car or replace it. You'll not accept the car untill the acknowledge vibration/shimmy problem has being fixed.

I don't mean to jump on you or be hash but i hate when people take advantage of nice people like you. The dealership and the rest of BMW reps recognized you were patient and kind so they ran over you.

Unless you have prove of your DVDs being in the car at the time you drop it off, i doubt you can win this one.

300kms is a lot of miles just for testing but looking at how long the car has being in the shop i can see the dealership making a justification for this.

You NEED to make this a legal issue in order for BMW HQs or BMW NA or NHSB or whomever the big people are to be aware of this problem.

If all these TOYOTA drivers have being nice and patient as you have being i don't think TOYOTA would've own up to any of these major issues.

Please fight on behalf for the rest of F01/02 owners having these vibration problems.

Good luck and may the gods be with ya :thumbup:

bcool
03-05-2010, 08:59 AM
Hello Bonzamonza and everyone else.

I am writing an update in which I will try my best not to do in anger.
UPDATE:
I got a call yesterday from BMW Autowest Service Manager telling me to come pick up my car b/c they need the courtesy car back and there is nothing more they can do.
Their conclusion is that the vibration problem is a normal characteristic of the 750i!!!:thumbdwn:
BUT at the same time admit mine has a more intense shimmy/vibration!?!??!
So...BMW wants me the customer to figure how to fix it on my own?!?!?!

Today I went to pick up my car and went on a road test with the service manager. He concurs that the vibration/shimmy is obvious and noticeable. He also admitted during the road test that as a former mechanic he feels it was a huge letdown not to be able to fix this issue.
He says now that he has delivered the car back to me, he can now fight for me with BMW Canada. Hmmmm...why not before?!?!

This one big nightmare!! But wait it gets better. I noticed that the car has over 300kms on it since I brought it in and when I asked the service manager he just looked embarrassed. He said probably went on lot of road tests. But 300kms?!?! Least of my concerns right now so let it go.
THen as soon as I get home I notice a door ding on the rear passenger side door. I called right away and l/m w the service manager. Then...later on after dinner I noticed my dvd's were missing from trunk that I had placed there to watch. I called and left message w service manager just now and asked him to tell whoever 'borrowed' my dvd's to return them BUT now I am wondering if someone took up my car for pleasure b/c things are not adding up.
REALLY DISAPPOINTED!


It is 8:45am and just got call from service manager so I think it is appropriate to give update based on my last posting.
I told him how I 100% know I have dvd's in my trunk(I bought 2 copies of certain titles: 1 for car and 1 for home). He said most likely that when they cleaned the car they forgot to put it back. I responded that is reasonable explanation. He told that they of course will take care of the door ding and replace the dvd's.
Told him let's focus on the main issue at hand. Told him as our road test I drove the car last night and seriously feel the ride is if one of the wheels is damaged or loose b/c the car wobbles so much. He said "yes, I know". I said I am trusting you are really going to fight for me otherwise I like to know pretty quick so I can pursue the other route/course of action. He assured me he will for sure , since he went on a road test with me yesterday and acknowledges the vehicle noticeablu is more intense shimmy/vibration than other 750i. So he will contact BMW Canada. Told him ok I will wait to here from shortly.
In all honesty, I know lawsuit maybe inevitable but I am strong believer in going that route as the absolutely last resort and thankfully I have a lawyer who agrees with that ideology.
Will keep you posted!

bcool
03-05-2010, 09:10 AM
bcool,

Did you seek your lawyer's advise before taking the car back? Personally, i think you've made a big mistake taking the car back. The dealership DID acknowledge your car had vibration/shimmy problem and that's why they kept it in the shop for all these months. You should NOT have accepted the car untill it was fixed.

Also, you should have done a thorough inspection of your car and reported any damages/missing items, etc to the manager/foremen and refuse taking the car back untill the damage has being fixed and/or your missing items return.

I'm afraid the manager lied to you. He had a better chance fighting for you when the car was in his possession than now that it is in your possession.

You really need to sit down with your lawyer and straighten things out because now that you've taken the car back it is assume that you're satisfied with the condition the car is in.

If the dealership wanted their loaner back that bad, you could've jump into a rental and tell the dealership to either fix your car or replace it. You'll not accept the car untill the acknowledge vibration/shimmy problem has being fixed.

I don't mean to jump on you or be hash but i hate when people take advantage of nice people like you. The dealership and the rest of BMW reps recognized you were patient and kind so they ran over you.

Unless you have prove of your DVDs being in the car at the time you drop it off, i doubt you can win this one.

300kms is a lot of miles just for testing but looking at how long the car has being in the shop i can see the dealership making a justification for this.

You NEED to make this a legal issue in order for BMW HQs or BMW NA or NHSB or whomever the big people are to be aware of this problem.

If all these TOYOTA drivers have being nice and patient as you have being i don't think TOYOTA would've own up to any of these major issues.

Please fight on behalf for the rest of F01/02 owners having these vibration problems.

Good luck and may the gods be with ya :thumbup:

THanks so much Asaseabean.
I really appreciate your wisdom and sincere advice. The car is going in for the door ding repair soon anyways but you maybe right, perhaps the service manager is not being truthful. I kind of always wondered when he tells me stuff like 'yes, i would not accept it if it were my car' and then BMW Canada says that service manager concludes this is normal characteristic!?!

At least now I got him to promise to fight. Btw I got records of all our conversations which proves everything that the service manager said. In Canada the laws allows us to record conversations as long as one party knows the conversation is being recorded.

But you are right on to continue to fight b/c this is 100% unacceptable. This car serious feels is one of the wheels is about to fall off or one of the wheels is seriously damaged.

asaseaban
03-05-2010, 09:19 AM
THanks so much Asaseabean.
I really appreciate your wisdom and sincere advice. The car is going in for the door ding repair soon anyways but you maybe right, perhaps the service manager is not being truthful. I kind of always wondered when he tells me stuff like 'yes, i would not accept it if it were my car' and then BMW Canada says that service manager concludes this is normal characteristic!?!

At least now I got him to promise to fight. Btw I got records of all our conversations which proves everything that the service manager said. In Canada the laws allows us to record conversations as long as one party knows the conversation is being recorded.

But you are right on to continue to fight b/c this is 100% unacceptable. This car serious feels is one of the wheels is about to fall off or one of the wheels is seriously damaged.

You have a good spirit and waaaayyyyyyy tooooo much patience than me so hang in there and know that i'm rooting for ya to come out as a winner.

So i guess they gonna give you a loaner whilst they try to fix the dang in the shop? Didn't they ask for the loaner back only to give it to you back? :dunno:

Well, enjoy life and don't let this whole car fiasco hold you back.

BTW, i took my car in today for reprogram (ref. "defect code 0061130300") you may wanna ask your dealership to lookup your VIN and see if your ride is affected and get the car reprogam. I'm also getting the latest navigation map and nav OS update (which is not free) but for all the troubles you've being thru maybe the manager will be nice enough to throw those updates in there for free.

Take care and be good :)

bcool
03-05-2010, 09:22 AM
bcool,

Did you seek your lawyer's advise before taking the car back? Personally, i think you've made a big mistake taking the car back. The dealership DID acknowledge your car had vibration/shimmy problem and that's why they kept it in the shop for all these months. You should NOT have accepted the car untill it was fixed.

Also, you should have done a thorough inspection of your car and reported any damages/missing items, etc to the manager/foremen and refuse taking the car back untill the damage has being fixed and/or your missing items return.

I'm afraid the manager lied to you. He had a better chance fighting for you when the car was in his possession than now that it is in your possession.

You really need to sit down with your lawyer and straighten things out because now that you've taken the car back it is assume that you're satisfied with the condition the car is in.

If the dealership wanted their loaner back that bad, you could've jump into a rental and tell the dealership to either fix your car or replace it. You'll not accept the car untill the acknowledge vibration/shimmy problem has being fixed.

I don't mean to jump on you or be hash but i hate when people take advantage of nice people like you. The dealership and the rest of BMW reps recognized you were patient and kind so they ran over you.

Unless you have prove of your DVDs being in the car at the time you drop it off, i doubt you can win this one.

300kms is a lot of miles just for testing but looking at how long the car has being in the shop i can see the dealership making a justification for this.

You NEED to make this a legal issue in order for BMW HQs or BMW NA or NHSB or whomever the big people are to be aware of this problem.

If all these TOYOTA drivers have being nice and patient as you have being i don't think TOYOTA would've own up to any of these major issues.

Please fight on behalf for the rest of F01/02 owners having these vibration problems.

Good luck and may the gods be with ya :thumbup:

THanks so much Asaseabean.
I really appreciate your wisdom and sincere advice. The car is going in for the door ding repair soon anyways but you maybe right, perhaps the service manager is not being truthful. I kind of always wondered when he tells me stuff like 'yes, i would not accept it if it were my car' and then BMW Canada says that service manager concludes this is normal characteristic!?!

At least now I got him to promise to fight. Btw I got records of all our conversations which proves everything that the service manager said. In Canada the laws allows us to record conversations as long as one party knows the conversation is being recorded.

But you are right on to continue to fight b/c this is 100% unacceptable. This car serious feels is one of the wheels is about to fall off or one of the wheels is seriously damaged.

Oh yes I forgot to mention to you that I made it clear that I was taking the car back 'under protest' and in no way acknowledge that the car is satisfactory. Service manager said since this is not a safety concern, take the car back as we will still deal w BMW on this issue.

I hope I am NOT being too naive and trusting. At the same time, I have detailed records so at the end of the day..the truth will be revealed. Just thinking also, guys like you Asaseabean keep me encouraged, so....thank you.

asaseaban
03-05-2010, 10:00 AM
Oh yes I forgot to mention to you that I made it clear that I was taking the car back 'under protest' and in no way acknowledge that the car is satisfactory. Service manager said since this is not a safety concern, take the car back as we will still deal w BMW on this issue.

I hope I am been to naive and trusting. At the same time, I have detailed records so at the end of the day..the truth will be revealed. Just thinking also, guys like you Asaseabean keep me encouraged, so....thank you.

bcool,

I have a radical idea. Why don't you buy/lease a 2010/2011 F01 from the dealership and sell your F01 to them? You'll probably be making the same payment on the new ride as you are making on the existing ride that you're not enjoying.

If the dealership refuse to buy your F01 because they're aware of the severe vibration/shimmy problem...try another dealership. Buy a new F01 from them so they can buy your F01 and let them deal with the vibration/shimmy problem or they can sell it to someone else who maynot care about the vibration/shimmy problem.

What d'ya think?

bcool
03-05-2010, 10:47 AM
bcool,

I have a radical idea. Why don't you buy/lease a 2010/2011 F01 from the dealership and sell your F01 to them? You'll probably be making the same payment on the new ride as you are making on the existing ride that you're not enjoying.

If the dealership refuse to buy your F01 because they're aware of the severe vibration/shimmy problem...try another dealership. Buy a new F01 from them so they can buy your F01 and let them deal with the vibration/shimmy problem or they can sell it to someone else who maynot care about the vibration/shimmy problem.

What d'ya think?

Hello again Asaseaban, That is a actuall a great idea. I do however want to make sure NO one gets stuck with this demon possessed car. It might work if BMW assures they will disclose this issue w the next person.

Perhaps maybe I can pick up a 2011 to my liking and get BMW to pony up the difference in regards to all costs OR if I pay the difference perhaps it will be very concrete as in quantifiable damages that I suffered and easier for my lawyer to litigate.

If you have other radical brilliant ideas...please do share :thumbup: . You gave me some things to think about this weekend indeed.

Never imagined this post will turn out the way it has. Never imagined a car could stress me out:thumbdwn: . Never imagined the car company that I have always loved is now treating me this way.
This ordeal has been one HUGE ball of frustration. Over the past 4 months I have had countless people ask me if I work for BMW b/c the loaners has these stickers with "BMW AUTO WEST" written on both sides.
I have never had this kind of problem with any car that I have had. I have always read and heard about these kind of nightmare stories and now it has happened to me :mad: .
This car is sooo beautiful looking but I am sooo sad that this paticular one shakes and shimmy's abnormally. I hope and pray one day I can post positive comments like the rest of you good people.
Have a great and blessed weekend in the meantime and will keep you posted!!

asaseaban
03-05-2010, 02:23 PM
bcool,

I just got off the phone with my SA and he informed me that the recall for "defect code 0061130300***8207;" is to fix the vibration problem. I don't how true this is but i'm curious to find out so if you could, please contact your SA and schedule a service appointment for them to fix that recall...which is basically a reprogramming of the car. As you know BMW is more electronics than mechanical so this software update/reprogram MAY fix the vibration problem indeed.

For what it's worth, i recommend you call another dealership (not the one you're currently dealing with...i've lost faith in them already) and enquire about any recall campaign for your F01 (gve then your VIN). There should be atleast two (that i'm aware of); one for the drive belt guard cover and one for defect code 0061130300***8207;.

My SA also told me that the reprogramming/software for my car has being crashing all day (which is typical) and they're hoping it'll install/reprogram successfully by Monday. I have a nice X5 loaner without any company logo or courtesy markings on it so i'm going to enjoy that for the weekend.

Incase anyone is interested, i'm getting the latest Navigation map updates (6 disk total according to my SA) and the the Navigation OS update loaded for $170. Not bad compare to when i use to buy NavTeq map updates for $199.

bcool
03-05-2010, 06:05 PM
bcool,

I just got off the phone with my SA and he informed me that the recall for "defect code 0061130300***8207;" is to fix the vibration problem. I don't how true this is but i'm curious to find out so if you could, please contact your SA and schedule a service appointment for them to fix that recall...which is basically a reprogramming of the car. As you know BMW is more electronics than mechanical so this software update/reprogram MAY fix the vibration problem indeed.

For what it's worth, i recommend you call another dealership (not the one you're currently dealing with...i've lost faith in them already) and enquire about any recall campaign for your F01 (gve then your VIN). There should be atleast two (that i'm aware of); one for the drive belt guard cover and one for defect code 0061130300***8207;.

My SA also told me that the reprogramming/software for my car has being crashing all day (which is typical) and they're hoping it'll install/reprogram successfully by Monday. I have a nice X5 loaner without any company logo or courtesy markings on it so i'm going to enjoy that for the weekend.

Incase anyone is interested, i'm getting the latest Navigation map updates (6 disk total according to my SA) and the the Navigation OS update loaded for $170. Not bad compare to when i use to buy NavTeq map updates for $199.

Thanks so much Asaseaban for taking the time to post this info. Very thoughful and gracious of you. Yes, I did mention to check for any recalls and that there was a programming correction that was successful with another similiar situation. I will of course provide this detailed info you have provided just in case. Can you imagine if this was the exact cause and BMW Canada couldn't even figure this out.
Thanks again my friend and have a blessed weekend.

kins186
03-06-2010, 10:41 AM
BCool's story is scaring me to death! 2010 750lxi - Smooth as silk for 5000 miles. Chicago pot holes slighlty bent left side rims. Thought I threw a weight and went to local tire store. They have done tire work on 4 BMWs I have owned last 8 years. Slight bends on inside lip of rims were repaired and rebalanced. Vibration got more severe and tire guy said take it to dealer $500 later they rebalanced and vibration is no better. Going back to dealer Monday! I have bought each of my daughter's Mazda 3's - 2009 and 2010. Both have better ride than my new 7 - Hard to believe a pothole that didn't even flatten the tires could create this big of an issue.

SAMLAMBO
03-07-2010, 05:55 AM
BCool's story is scaring me to death! 2010 750lxi - Smooth as silk for 5000 miles. Chicago pot holes slighlty bent left side rims. Thought I threw a weight and went to local tire store. They have done tire work on 4 BMWs I have owned last 8 years. Slight bends on inside lip of rims were repaired and rebalanced. Vibration got more severe and tire guy said take it to dealer $500 later they rebalanced and vibration is no better. Going back to dealer Monday! I have bought each of my daughter's Mazda 3's - 2009 and 2010. Both have better ride than my new 7 - Hard to believe a pothole that didn't even flatten the tires could create this big of an issue.

Which is why I am sticking to my 19 inch rims eventhough 20 inch looks better.

TGray5
03-07-2010, 01:54 PM
Which is why I am sticking to my 19 inch rims eventhough 20 inch looks better. It's the run flats...even 18s would be problematical on the 7 with RFs.

greg1
03-08-2010, 01:11 AM
You have a good spirit and waaaayyyyyyy tooooo much patience than me so hang in there and know that i'm rooting for ya to come out as a winner.

So i guess they gonna give you a loaner whilst they try to fix the dang in the shop? Didn't they ask for the loaner back only to give it to you back? :dunno:

Well, enjoy life and don't let this whole car fiasco hold you back.

BTW, i took my car in today for reprogram (ref. "defect code 0061130300") you may wanna ask your dealership to lookup your VIN and see if your ride is affected and get the car reprogam. I'm also getting the latest navigation map and nav OS update (which is not free) but for all the troubles you've being thru maybe the manager will be nice enough to throw those updates in there for free.

Take care and be good :)


Yes, bcool you are one patient dude indeed. If that was me I would be giving that dealer the riot act!
Thanks for keeping us in the loop b/c I for one want to know how BMW is going to answer to this ridiculous charade of 4 months holding onto your car and now deny any responsibility.
To the posters that think it is the runflats tires: Highly doubt BMW is that stupid! Did they not already try different tires/wheels?
bcool...we really hope you come out FULLY satisfied. I also agree with others that this dealer sounds very incompetent and actually not trustworthy! All the best!

bonzamonza
03-08-2010, 03:45 AM
Hey Fellas,

Yes the saga continues with the vibration. We have now done 16,000kms with the car and after a week at BMW headquarters adn 3 weeks at dealer still no response.

I have washed my hands of BMW cars. We have owned 14 of them. I have another great story for you. I have an M3 which is 2 years old. The paint has started to peel so it now looks like an orange peel effect all over the bonnet and trunk. I had the main guy from BMW down to the dealer and he was trying to blame me for the way it is washed. I said well I have a 740 and Mercedes at home that has the same treatment and nothign wrong there. I also use 99% BMW cleaning products. So I let him have it and also the BMW dealership. I have never seen a car company back out of it's warranty obligations as BMW has. I have sold the car and will never be back through their doors.

We still have the 7 and I think the run flats have a large amount of cause to the problem. I have also been told there is new rear suspension parts on the way as well as other updates but can't confirm. Just a dissapointing new age of BMW. Financial crisis must have tightend up their belts just a little bit to much and not listen to customers. Arrogence from Germans?? Would have thought they would have learn't by now.

Bonzamonza

kins186
03-13-2010, 05:09 PM
The dealer brought my car back Wednesday, said they believed it was fine. I drove it a half mile, vibration was still there so I called the dealer back and said pick it up. They picked it up the next morning. I must confess, my dealer seems more cooperative than bcool's. They called me Friday morning and said it is in the drive system and they have escalated the issue to BMW. The service manager drove another brand new 750 LI Xdrive and it did the same thing. I hope it is just the programming.

bcool
03-17-2010, 03:41 PM
The dealer brought my car back Wednesday, said they believed it was fine. I drove it a half mile, vibration was still there so I called the dealer back and said pick it up. They picked it up the next morning. I must confess, my dealer seems more cooperative than bcool's. They called me Friday morning and said it is in the drive system and they have escalated the issue to BMW. The service manager drove another brand new 750 LI Xdrive and it did the same thing. I hope it is just the programming.

Latest Update:

The Regional Tech Manager just went on another road test yesterday morning and NOW confirms that my car vibrates and shimmy's/shakes abnormally especially at speeds above 104km/hour .
The service manager say everyone now is 100% on board and fully agrees that this is an issue/problem that should not be accepted. He pleaded for one last chance to fix this b/c they now believe they know the cause!?!?!
BMW Canada however refuses to make a decision on replacing this car that has been in the shop for 130 straight days.
It is still my position that BMW should figure out this defect/problem on their own time and not on the customer's.
I can only pray that none of you good people will have to experience this nightmare that I am going thru.
The saga/nightmare continues....

SAMLAMBO
03-17-2010, 07:45 PM
Latest Update:

The Regional Tech Manager just went on another road test yesterday morning and NOW confirms that my car vibrates and shimmy's/shakes abnormally especially at speeds above 104km/hour .
The service manager say everyone now is 100% on board and fully agrees that this is an issue/problem that should not be accepted. He pleaded for one last chance to fix this b/c they now believe they know the cause!?!?!
BMW Canada however refuses to make a decision on replacing this car that has been in the shop for 130 straight days.
It is still my position that BMW should figure out this defect/problem on their own time and not on the customer's.
I can only pray that none of you good people will have to experience this nightmare that I am going thru.
The saga/nightmare continues....

If they have decided not to replace the car, than it's only fair they should compensate you with $$$.

ChrisTO
03-17-2010, 08:22 PM
wow sounds like you are beta tester. i guess it's always the case with new BMW models but seems to be getting worse and worse with each year. guess the complexity of the cars makes it harder for them to complete proper test cycle in the same amount of time. good luck!

asaseaban
03-18-2010, 03:30 AM
Latest Update:

The Regional Tech Manager just went on another road test yesterday morning and NOW confirms that my car vibrates and shimmy's/shakes abnormally especially at speeds above 104km/hour .
The service manager say everyone now is 100% on board and fully agrees that this is an issue/problem that should not be accepted. He pleaded for one last chance to fix this b/c they now believe they know the cause!?!?!....

WHEW!!! It's about time. Can't believe it took this long for them to agree 100% there's a vibration/shimmy problem.

Keep fighting on and more powwr to you.

SAMLAMBO
03-18-2010, 05:29 AM
I just picked up my first BMW a couple of weeks back, hope all goes well.

bonzamonza
04-07-2010, 06:31 PM
Hi Bcool,

Any news on the fix? My dealer is just wasting my time and BMW Australia arn't even interested. More ammo to fire at them would be great. They have ordered some rear suspension components to be changed but I am not convinced it will fix it. For a car they say is not faulty it has had 3 different tyres, rim sets on it, new drive line, new front sway bar and now rear bushes. Glad it's not faulty!!

Regards,

Karl

bonzamonza
05-09-2010, 05:32 AM
Update.

BMW have replaced some rear suspension parts and this has not fixed my vibration issue. Anyone else got any other ideas? Bcool what is the latest with yours?

PHCMA
05-10-2010, 08:23 AM
It's the run flats...even 18s would be problematical on the 7 with RFs.

Less tire=more problems.

bonzamonza
05-10-2010, 04:40 PM
I have ordered today a set of Continental Sport Contact 2 tyres. I had these on my M5 and were great. No more run flats for me! Hope this resolves the issue as BMW have been pathetic about the whole situation.

Will let you all know how I go after we make the switch.

bonzamonza
05-12-2010, 05:05 PM
Update,

Run Flat Tyres are rubbish. New set of continental tyres on yesterday and my vibration issue is now gone. No thanks to my dealer or BMW Australia who were nothing short of useless in the whole issue.

My tip it don't buy one with run flats. Our car is completely different now with normal tyres fells like it should from the factory!

sunny_j
05-28-2010, 04:31 PM
has the issue been resolved?

flyhigh3
12-12-2010, 08:31 PM
bcool, did you ever had your problem fixed?

asaseaban
12-12-2010, 08:41 PM
Change from RFT to none-RFT...it makes a huge difference in the ride.

bcool
12-12-2010, 11:07 PM
bcool, did you ever had your problem fixed?

Change from RFT to none-RFT...it makes a huge difference in the ride.

Hello guys,


Last spring, they finally changed the driveshaft after great persistence. Afterwards, the service manager(s) both went on test ride with me and claim "hey it is good now..all fixed" . What can I say at that point? I took the car back and told them that test it out for a while.

Sadly, I can still feel it and I have had several passengers become nauseous to a point where I had to pull over so they could heave. It is most noticeable in the passenger seat. Only got 7500 miles on this 750i and I still feel BMW has NOT fixed this.


Perhaps it is a flawed characteristic of the new 750i..hmmmm. I am just exhausted with all this and do I want to really go thru all this with my lawyer? I am most dissappointed with how BMW Canada's resolve to this issue and at times barked at me saying there is nothing wrong w the car and in the same breath they said we are trying to resolve this.

When the weather gets better I will look into this again. Since it is winter I am just driving around in my new suv I bought few weeks ago.

IF I go wth non RFT's what about a spare? Thanks for the tip regardless asseaban!

Hope you guys are doing well!!

kins186
02-19-2011, 04:36 PM
I had a hailine crack in a rim that did not leak air, but once it heated up from road friction, 15-20 minutes on highway, the vibration was evident. When they finally changed the rims it was solved. Dealer took a set off another 7 series and ran it to prove to themselves is was a problem with the tires or rims.

320_aaron
09-11-2011, 01:29 AM
I was digging into same kind of issue for my father-in-law's F02..
Really want to know how did it go...?
Surprised again to see he(BCool) is also a BC resident like me..
I even wants to meet him in person cuz my father-in-law's car is in service
for 3 times so far,, and it's been there for 3+weeks now..

bcool
09-11-2011, 12:20 PM
I was digging into same kind of issue for my father-in-law's F02..
Really want to know how did it go...?
Surprised again to see he(BCool) is also a BC resident like me..
I even wants to meet him in person cuz my father-in-law's car is in service
for 3 times so far,, and it's been there for 3+weeks now..

Hey Aaron, What dealership is it at? Sorry to hear you having the same problem. At least I know for sure that this is definitely an issue that needs to be resolved by BMW.

320_aaron
09-15-2011, 09:26 AM
Hey Aaron, What dealership is it at? Sorry to hear you having the same problem. At least I know for sure that this is definitely an issue that needs to be resolved by BMW.

Actually my father in law is living in Korea, and this story is from there..
it's been 4 weeks, he is feeling bad and doesnt like the courtesy car(F10 5 series) anymore..

I found that the problem is happening (not sure it's exactly the same issue tho) on 2011 models..

http://www.7post.com/forums/showthread.php?t=556036&highlight=hesitation

bcool
09-22-2011, 03:33 PM
Actually my father in law is living in Korea, and this story is from there..
it's been 4 weeks, he is feeling bad and doesnt like the courtesy car(F10 5 series) anymore..

I found that the problem is happening (not sure it's exactly the same issue tho) on 2011 models..

http://www.7post.com/forums/showthread.php?t=556036&highlight=hesitation

Korea? I assuming he doesn't drive the car and has a driver..no? Most people in korea w high end cars have drivers that chaufeur them around. :) . This vibration issue is actually more intense for the passenger ...so I feel for your dad!

II Kings 9:20
09-27-2011, 10:53 AM
I have not read all the posts; I am lurking here to learn more about the F01, I will be selling my '08 E66 in May 2014 and will likely move to an '11 F01 or '11 XJ8.

Anyhoo, has anyone tried "on the car balancing" of the wheels. I had a chronic issue with my 87 300E and a guy whose Alfa Milano Verde I was test driving told me about the same problem and "on the car balancing" solved his vibration. It balances the wheel, tire, rotor, hub, bearings, i.e. and rotatinal component relative to the wheel. I never had another problem and did not rotate ever again once the balance was perfect on my E. Rotation was not necessary with the 3.0 putting out only 177hp and 188ft.lb to the rear wheels.

On the car balancing will NOT solve a defective component like a driveshaft, U jount, etc.

bcool
09-30-2011, 04:35 PM
I have not read all the posts; I am lurking here to learn more about the F01, I will be selling my '08 E66 in May 2014 and will likely move to an '11 F01 or '11 XJ8.

Anyhoo, has anyone tried "on the car balancing" of the wheels. I had a chronic issue with my 87 300E and a guy whose Alfa Milano Verde I was test driving told me about the same problem and "on the car balancing" solved his vibration. It balances the wheel, tire, rotor, hub, bearings, i.e. and rotatinal component relative to the wheel. I never had another problem and did not rotate ever again once the balance was perfect on my E. Rotation was not necessary with the 3.0 putting out only 177hp and 188ft.lb to the rear wheels.

On the car balancing will NOT solve a defective component like a driveshaft, U jount, etc.

Thanks for the tips. Hmmmm....you think that BMW would try whatever it takes to get rid of this vibration issue...hmmm.

Hey like your id btw II Kings 9:20...didn't know what bible verse that was so I had to look it up and it made me laugh :)

II Kings 9:20
09-30-2011, 05:10 PM
Thanks for the tips. Hmmmm....you think that BMW would try whatever it takes to get rid of this vibration issue...hmmm.

Hey like your id btw II Kings 9:20...didn't know what bible verse that was so I had to look it up and it made me laugh :)

Thanks, I actually granny drive more these days than "driveth furiously or like a madman" especially if los ninos are with me.

I think you are still in warranty and BMW should do what it takes to solve the vibration. Over on the LS460 forum, they have a wind noise problem coming from poor adhesive at the triangle just ahead of the mirrore. Lexus has installed dual pane glass and other concoctions fo fix it without resolution. A forum member found the issue, detailed a simple cheap solution, aolved the problem and Lexus corporate policy is not to accept any outside ideas (similar to many companies to protect them from litigation from roaylty claims were a company to use your idea).

BMW needs to farm the job out to a specialty tire shop (not Sears or Costco). I don't think "road force balancing" is the same as "on the car balancing" but it may be. Again, driveshaft, bent wheel, etc won't correct with balancing of any kind.

bcool
10-02-2011, 02:15 PM
Thanks, I actually granny drive more these days than "driveth furiously or like a madman" especially if los ninos are with me.

I think you are still in warranty and BMW should do what it takes to solve the vibration. Over on the LS460 forum, they have a wind noise problem coming from poor adhesive at the triangle just ahead of the mirrore. Lexus has installed dual pane glass and other concoctions fo fix it without resolution. A forum member found the issue, detailed a simple cheap solution, aolved the problem and Lexus corporate policy is not to accept any outside ideas (similar to many companies to protect them from litigation from roaylty claims were a company to use your idea).

BMW needs to farm the job out to a specialty tire shop (not Sears or Costco). I don't think "road force balancing" is the same as "on the car balancing" but it may be. Again, driveshaft, bent wheel, etc won't correct with balancing of any kind.

Granny drive? haha But good to have the horsepower just in case :) .

Thanks for the tips/info! Hopefully someone from BMW reads this. Yes the car is still under warranty :(.

320_aaron
10-06-2011, 08:21 PM
So, I was digging into this issue for a while, for my father-in-law's 09 750Li.
After 3 attempts to fix, months in the service facility, it looks like it's been solved.

I wanted to share this case with all bimmer fans/owners.

He was having vibrating/little sputtering issue especially on load, around 2000~or so rpm range. (about 100km/h of vehicle speed)

He complained, and put the car in, each time, it looked like that the problem is been solved, but it came on again in days for twice.
Third time, bmw guys assumed that it's from fuel injection, they tried hard to pick the one failing.
At the end, they couldn't pick just one out of 8, they just replaced all 8 injectors,
and,,

the symtom is gone!
(At least it's not on for weeks yet)
Finally, my father in law can drive his 7 with pride.. ;)

So, if you are having similar issue with others suffering, I am strongly recommend to take the car to the dealer and have them replace all the fuel injectors
EVEN IF there is no fault code.. Computor/Scanners cannot see through everything.
Don't let them go around until the warranty ends.
It's their responsibility to try everything they can do at whatever cost.
Especially for $200,000 car. (their asking price in Korea)

dagoo98
10-15-2012, 09:22 PM
I had a very similar problem with my 2011 750i......I noticed that idle dropped lower than usual when I got this vibration and that the idle would smooth out if I turned on the AC to raise the idle.

To make a long story short....on this car the dealer can program the idle under different scenarios such as when it's in gear, when it's in gear with the climate control on, etc. An idle adjustment solved my issue.

Johansig
11-22-2012, 03:05 PM
Bcool, could you please post an update on your vibration issue. I have 730 d 2009 with same problem that you have been describing and it is not a tyre problem.

bcool
11-22-2012, 05:46 PM
Bcool, could you please post an update on your vibration issue. I have 730 d 2009 with same problem that you have been describing and it is not a tyre problem.

Actually nothing to update b/c BMW is firm that it is normal :dunno: :( ..... Really sorry to hear you having this issue

Curtisjmwc1
01-10-2013, 02:17 AM
I just bought a certified pre-owned 2009 750Li with about 35k miles. It has the Pirelli run-flat tires. As soon as I left Houston and got up to highway speeds it was obvious I had alignment / balance issues. Round 1 at the BMW Austin dealership, and a balance / alignment seemed to help. However, at 60-65mph I still have enough vibration that its annoying. It is also more noisy at highway speeds than I expected from a car like this. My 2011 Ford Taurus was quieter. I don't think the noise and the vibration, however, are related problems but I'm not sure. After reading these posts, seems it could be a myriad of things and not sure where to start! I'm going to have it balanced one more time on Friday, and ask of they notice any bent rims etc. ill re-post as I find out.

f01driver
01-10-2013, 05:28 AM
I suffered similar issues during the summer but they haven't returned but mind you I haven't driven my car for 2 months now. At first I thought it was the tires but my tires were brand new, I also noticed the shimmering when I hit 120 km's+, weird thing was anything over 120km's the shimmering disappeared. I'll let you know if I still have the issue next time I take my car on the highway.

huanjf
11-11-2013, 08:54 PM
I just bought a certified pre-owned 2009 750Li with about 35k miles. It has the Pirelli run-flat tires. As soon as I left Houston and got up to highway speeds it was obvious I had alignment / balance issues. Round 1 at the BMW Austin dealership, and a balance / alignment seemed to help. However, at 60-65mph I still have enough vibration that its annoying. It is also more noisy at highway speeds than I expected from a car like this. My 2011 Ford Taurus was quieter. I don't think the noise and the vibration, however, are related problems but I'm not sure. After reading these posts, seems it could be a myriad of things and not sure where to start! I'm going to have it balanced one more time on Friday, and ask of they notice any bent rims etc. ill re-post as I find out.

Did you get the Vibration fixed? How? My care start virating now between 55 to 70mph. I am trying to bring it to the dealer. If there is a fix, I can ask them to looking into that tip. Thanks

Curtisjmwc1
11-18-2013, 05:35 PM
Hi juanjf - sorry for the delay. I think there's a combination of possible problems, and I've fixed it (kinda!). First - I found out that I bought the car with bent rims. The dealership was good enough to trust me ( I bought it on a rainy day and just didn't do a thorough test drive). The second issue - just get rid of the run-flats. They make for a rough ride. I think the run-flats enabled car manufacturers to do away with the spare time and brag about cargo space in their marketing lit. I have replaced my rears with the cheapest tires that would fit and it improved drastically. I didn't want to throw away new-ish tires so I'm letting the front run out. Once they're ready to be changed - I'll definitely get back to regular tires. I have to wonder if the wall stiffness associated with run-flat tires transmitted the shock into the wheel and the rims absorbed that shock and bent.