My Terrible Dealer Service Experience

[akflyer]

I've had a minor but irritating rear wheel vibration on my new 330Ci since day one. At 1200 miles I made a service appointment to have it checked out. Finally getting in 10 days later, they gave me a loaner and said it would take awhile. At the end of the day I called and they said they had four different guys road test it (WTF?) and said it was normal. (Thanks for buring up my gas). Not satisifyed, the next day I take it to Discount Tire. They were great! I watched the tech who used the Hunter 9700 and right away he found the R/R tire had a road force of 46 lbs. Rotating the tire didn't fix it. Bottom line they took great care of me, and a new tire is on its way. Why does BMW Dealer Service SUCK SO BAD?

[bmw325]

Funny -- i had a similar experience. I had a vibration-- took it to a BMW dealer who attempted re-balance it. Vibration still there. Charged me 50 bucks for the priviledge. Took it to Mavis, they fixed the vibration and charged me $15.

[flashinthepan]

I've had a minor but irritating rear wheel vibration on my new 330Ci since day one. At 1200 miles I made a service appointment to have it checked out. Finally getting in 10 days later, they gave me a loaner and said it would take awhile. At the end of the day I called and they said they had four different guys road test it (WTF?) and said it was normal. (Thanks for buring up my gas). Not satisifyed, the next day I take it to Discount Tire. They were great! I watched the tech who used the Hunter 9700 and right away he found the R/R tire had a road force of 46 lbs. Rotating the tire didn't fix it. Bottom line they took great care of me, and a new tire is on its way. Why does BMW Dealer Service SUCK SO BAD?


AKflyer,

Be sure your shock mounts are o.k., there is a service bulletin on them, they put in a rubber vibration insulating piece of some sort. It corrected a noise on mine.

[vatkens]

I’m with BMW of North America, LLC. I’m so sorry your service experience was not what you expected. We are here to work with you and your center. If you would like our assistance, please give us a call us at (800) 831-1117, and mention Reference #1-126693481 so that we can discuss your issue.

[Clarke]

"If you name it after him,he will come."http://bimmerfest.org/forums/images/smilies/thumb.gif Seriosly we appreciate the the direct input.http://bimmerfest.org/forums/images/smilies/smile3453453.gif