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View Full Version : anyone else given up on their local dealer?


west76
02-18-2011, 11:24 AM
it just seems like my local dealer has no real interest in solving problems. they sort of shuffle your car around and pull it back up a few hours later with some excuse like 'that's normal,' or 'could not reproduce.' on a really good day they'll claim they 'reset the software' or 'topped off the fluid,' but of course this never actually solves anything. (funny though, they find lots wrong with any car not under warranty.) the sa's hardly seem to know **** about cars in general, let along bmw's, and they will make claims that are wrong about the car, what's covered under cpo, etc. when you do prove them wrong they don't even acknowledge that they tried to give you bad info. i just don't need that aggravation.

even though it will be more than 20 miles more out of my way, there are two other dealers i plan to check out for any issues that arise for the remainder of my warranty. i anyone else go to a farther away dealer to get better service?

soupcon
02-18-2011, 11:33 AM
that's why i lease. seriously. stop loss on the grief caused by incompetence...
you should obviously try a different dealer, but bmw's can be known to have 'gremlins'. my m5 has several unverifiable problems. so glad it's going back. and i baby the sucker.

Glock13
02-18-2011, 01:07 PM
Yup, Ft Walton Beach dealer is terrible. They don't even know the proper qualifications regarding when you get your free scheduled maintenance.

timfitz63
02-18-2011, 02:18 PM
it just seems like my local dealer has no real interest in solving problems. they sort of shuffle your car around and pull it back up a few hours later with some excuse like 'that's normal,' or 'could not reproduce.' on a really good day they'll claim they 'reset the software' or 'topped off the fluid,' but of course this never actually solves anything. (funny though, they find lots wrong with any car not under warranty.) the sa's hardly seem to know **** about cars in general, let along bmw's, and they will make claims that are wrong about the car, what's covered under cpo, etc. when you do prove them wrong they don't even acknowledge that they tried to give you bad info. i just don't need that aggravation.

even though it will be more than 20 miles more out of my way, there are two other dealers i plan to check out for any issues that arise for the remainder of my warranty. i anyone else go to a farther away dealer to get better service?

Not sure what part of Pennsylvania you're in, but I've been happy (at least so far) with P & W (http://www.pandwbmw.com/) out on Baum Blvd. in Pittsburgh; I've also been told that Sewickley BMW (http://www.sewickleybmw.com/) is good as well, but I've personally not had any experience with them. The previous owner of my X3 used A & L Motors (http://www.almotors.com/ou/monroeville-bmw/) out in Monroeville; he seemed pleased with them, but again, I've not dealt with them personally.

6 Brit
02-18-2011, 02:58 PM
this is why I will never buy a new BMW ever again...

my GMC dealership is amazing though - nothing but nice things to say about them

west76
02-19-2011, 11:15 AM
Not sure what part of Pennsylvania you're in, but I've been happy (at least so far) with P & W (http://www.pandwbmw.com/) out on Baum Blvd. in Pittsburgh; I've also been told that Sewickley BMW (http://www.sewickleybmw.com/) is good as well, but I've personally not had any experience with them. The previous owner of my X3 used A & L Motors (http://www.almotors.com/ou/monroeville-bmw/) out in Monroeville; he seemed pleased with them, but again, I've not dealt with them personally.

i'm in southeast pa. i've been reading reviews on the internet (for whatever that's worth) and it looks like westgerman bmw gets good reviews. so i may try them next. i wonder if i could get like a referral for a specific SA through bmwcca or something. i think part of my current problem is that while my SA is nice, she just is not that knowledgeable.

west76
02-19-2011, 11:23 AM
this is why I will never buy a new BMW ever again...

my GMC dealership is amazing though - nothing but nice things to say about them

yeah my thoughts also are to never buy a new bmw.. like ever.. unless i move to somewhere with a better dealer. as someone else said, i would just lease if i wanted something brand new.

timfitz63
02-19-2011, 11:24 AM
... i think part of my current problem is that while my SA is nice, she just is not that knowledgeable.

Yeah, I hear what you're sayin'. I often encounter that problem as well (I know more about the vehicle/device than the salesman/service technician/etc.). Kinda frustrating, when this is [theoretically] their livelihood, not mine... :rolleyes:

But I guess we all know folks who survive solely on social skills rather than technical prowess...

AlexK
02-19-2011, 12:31 PM
All of our recent leased/purchased cars (Lexus/MB/BMW) were leased/purchased at NJ dealerships. We have stopped dealing with NYC dealers long time ago and are highly unlikely to deal with them in future (regardless of brand of next purchased/leased vehicle).

Norm37
02-19-2011, 01:05 PM
i'm in southeast pa. i've been reading reviews on the internet (for whatever that's worth) and it looks like westgerman bmw gets good reviews. so i may try them next. i wonder if i could get like a referral for a specific SA through bmwcca or something. i think part of my current problem is that while my SA is nice, she just is not that knowledgeable.

A quote from the thank you card I received for renewing my BMWCC membership.

"Please contact (phone number on the back of your membership card) with any questions you might have concerning activities or local area dealerships and/or independent shops".

Also here is a link to the local Chapter Directory Finder.

http://www.bmwcca.org/index.php?pageid=chapter_finder

Gregory34
02-19-2011, 03:22 PM
Given up on Herb Chambers in Boston. Can't resolve a simple rattle so I'm afraid to let them even change the oil. Sent them 5 sales in the past yr - there will be no more.