: United-Continental Systems Merger Completed - But Dust Has Not Yet Settled

03-06-2012, 02:08 AM
http://www.frequentbusinesstraveler.com/wp-content/themes/arthemia-premium/scripts/timthumb.php?src=wp-content/uploads/2012/03/DSC_0340-300x199.jpg&w=100&h=65&zc=1&q=90 (http://www.frequentbusinesstraveler.com/2012/03/fewer-disruptions-at-united-airlines-after-systems-merger/) Fewer Disruptions At United Airlines After Systems Merger (http://www.frequentbusinesstraveler.com/2012/03/fewer-disruptions-at-united-airlines-after-systems-merger/)

On day four following the merger of United and Continental’s Web and reservations systems, the problems that were reported on Saturday have markedly diminished.

In a statement issued late Monday, United said that the airline’s on-time performance on Sunday, the first full day of operations for the combined computer system, of 77.1% exceeded its performance on the same Sunday one year earlier. As of 3:45 p.m. EST Monday, the airline’s domestic mainline on-time performance figure was 90.6%.

United also said that the conversion was the single largest of its kind in aviation history and that the company had “fine-tuned programming, databases and communications links to improve performance of dozens of other company computer systems and thousand of devices worldwide that interface with reservations data.” United worked with other airlines and partners to synchronize systems and United employees received over 1.7 million hours of training ahead of the conversion. In anticipation of potential problems, the company added 600 reservations agents for the transition period.

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