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Hey how are you doing? I used to deal with Johnny and Andrea Kennedy. They were awesome SA. Unfortunately, they both left BMW Langley. Sam Hu is an old timer there who is good I hear. Check him out on BMW Langley website under Service Staff to get a visual.
If the shop foreman (Geoff Holmes) is in, you may want to talk to him. He is excellent down to earth and an awesome guy to talk to. He worked on my car last time.
Are you going in for warranty work? If you're happy with the service, a Starbucks gift card will get them to remember you for next time