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-   X5 E70 (2007 - 2013) (http://www.bimmerfest.com/forums/forumdisplay.php?f=159)
-   -   Less then 5000 miles with unrepairable issue (http://www.bimmerfest.com/forums/showthread.php?t=515778)

phillyreem 01-27-2011 08:20 PM

Less then 5000 miles with unrepairable issue
 
So my 2011 X5 that I had special order has been in the shop for 10days. I get a call from the service writer who tells me the service manager and BMW will call me tomorrow. Apparently there is a build defect in the A-pillar that cant be fixed. Clearly this is a lemon and I don't want the car. The service guy said they may offer another car, but he wasn't authorized to discuss details. Anyone ever been through this? Thoughts on what may happen. I just don't want any hassle or BS.

wessew 01-27-2011 09:11 PM

Just a few thoughts: 1) fully document all communications; 2) insist on a new build or equivalent vehicle identical to the one you ordered or better; 3) obtain any commitments/understandings in writing; and be be firm and patient in the process.

fchen0125 01-27-2011 09:17 PM

what problems were you having ?

winterk 01-27-2011 10:04 PM

Sounds odd, what was your car in the dealership for that they were examining the 'A' pillar anyway? I assume since you said less that 5000 miles instead of new, you've had the car for awhile?

phillyreem 01-28-2011 01:52 PM

Just got the call. There's frame damage to the "b" pillar. I took it in because of a rattling noise while driving. They were very apologetic. I took delivery of the car Sept 30. BMW doesn't want to fix it and has offered to buy it back. More details next week. My concern now is do I get another X5 after this experience and being 10mths into the model year. When do the 2012's come out? May go look at a Range Rover. Ugh!!!

Iron_Chef 01-28-2011 02:10 PM

In your place I would demand a new car to the same specs you had before. Since it seems you had this damage all along from the first day. Sounds not like something that develops over time.

winterk 01-28-2011 04:06 PM

Demand another with the same specs. Aside from the inconvenience, it could be quite a positive thing... 5000 miles free + your new one will have a combox (which we all paid an added $500 to the base price for). Not too shabby... :thumbup: Hope it all works out for the best! Keep us updated!

0428 01-28-2011 04:09 PM

At least they acknowledged that there is a problem and they acknowledged that it can't be fixed........ It could be much worst, you have a honest dealer right there.

ard 01-28-2011 07:22 PM

I would argue that you are due 100% given this was a willful act by BMW (I assume "frame damage to the B pillar" just happens by itself)

Remember, they'll want to TALK, you want documents. and a loaner car until the replacement arrives.

Love to get a picture of the damage.....

phillyreem 01-29-2011 07:40 AM

Yeah, I want and should be entitled to a full repurchase. The service manager said that once I decide on a new BMW and order it, I can drive my car until the new car gets here. As the problem in my car isn't major. Bullish*t. If it wasn't major, why buy it back. Also why would I drive it and risk the chance of an accident or something else happening and then being stuck with a lemon.

UncleJ 01-29-2011 11:43 AM

The good news is you have an honest dealer! In your case I would take the money and run to the nearest Porsche store and get a '11 Cayenne "S".:D

0428 01-29-2011 01:15 PM

Bad advice by uncle j.

phillyreem 01-29-2011 01:18 PM

It's between another 11' X5 and 11' Range Rover Sport. Really really like how the Range looked today.

PAX5 01-29-2011 03:41 PM

Please tell us what exactly you are being told that caused this damage, and why and how.

pfbz 01-29-2011 04:19 PM

So to recap...
  1. You bring your car in because your hearing a rattle.
  2. They identify the problem as an issue with the B pillar. Probably a faulty weld.
  3. The dealer and BMWNA tell you they don't want to try and fix the problem, but would rather buy back or replace the car.
  4. The replacement in all likelyhood could be a 2012 if you request it since they are cutting over X5 production April 1.
  5. They are happy to let you keep your car, with the rattle, until complete.

Sounds like fantastic customer service from both the dealer and BMWNA to me!

The 2011 RR Sport is very nice... But if you are worried about zero defects and easy fixes to problems, you are going from the proverbial frying pan into the fire!

ard 01-29-2011 06:20 PM

To those posting "whats the big deal, just drive it for 4 months"...the answer is, "my family could be killed if there was an accident that needed the B pillar integrity to protect them".. just saying, we dont really know much here.

chrisk03 01-29-2011 07:43 PM

Wow, gotta say that's stand-up by the dealer and BMW...other than the fact they want you to drive the existing until the new one arrives. I would nicely state your concerns about driving a "defective" vehicle and the LIABILITY that could result to them if you are in an accident and god forbid something happens. I'm guessing they will "get it". If not, ask for a loaner X5 until yours comes in for the same concerns/reason. Tough choice now b/tw that and RR. Was at the Philly Autoshow today and the RR Sport is friggin sweet, but would be even more concerned about reliability on that than the Bimmer.

Well, at least it's getting worked out and make sure it's all in writing. I might even take to a lawyer just to be safe. Also, would you mind disclosing (or PM'ing me) the dealer? I'm near Philly also and sounds like I need to be using this dealer. :)

phillyreem 01-30-2011 08:53 AM

The dealer is BMW of Mt. Laurel. Ask for Ky. Great service all the way around. Even through the sales process. Didn't know BMW was cutting 11 production in April. Does that mean the 2012's will be out in May? Do we know what changes may take place? The RR sport doesn't have Bluetooth streaming, CD changer or a hard drive. But has an amazing sounding HK radio. Amaaaaaazing. I doubt BMW will let me keep a loaner until May.

01Byte 01-30-2011 12:13 PM

You should really think long and hard about getting a Range Rover. EVERY person I know who has gone that route has been miserable. Either they end up with a lemon law sale or a vehicle buy back. Those things are THE worst vehicles when looking at reliability.

phillyreem 01-30-2011 01:40 PM

I'll know tomorrow what the exact cause of damage was. Apparently it's a known issue which is why they want to settle it so quickly. The service manager called me on Friday and still needed to get more details from BMW. But he clearly said BMW does not want to fix the car and they'd like to replace it

PAX5 01-30-2011 03:31 PM

You said the car had 5000 mi on it and it was in the shop? You said this is a "known issue"? If you obtained title to the car, you may want to disclose this to NHTSA (https://www-odi.nhtsa.dot.gov/ivoq/index.cfm) and get full disclosure on the defect, because NHTSA will investigate. This way all of us will benefit if there is a safety related issue with a build defect in the A-pillar in the e70's. Hopefully it is a one off occurence in the 2011 model year.

banjo84 01-30-2011 03:48 PM

Quote:

Originally Posted by phillyreem (Post 5807912)
Just got the call. There's frame damage to the "b" pillar. I took it in because of a rattling noise while driving. They were very apologetic. I took delivery of the car Sept 30. BMW doesn't want to fix it and has offered to buy it back. More details next week. My concern now is do I get another X5 after this experience and being 10mths into the model year. When do the 2012's come out? May go look at a Range Rover. Ugh!!!

for a four wheel drive i would get rid of a bmw and get a range rover or a landrover for a car i would choose bmw anytime

winterk 01-30-2011 05:10 PM

Quote:

Originally Posted by phillyreem (Post 5809976)
It's between another 11' X5 and 11' Range Rover Sport. Really really like how the Range looked today.

The Range Rovers are sexy looking SUVs but they are still plagued with problems, even the new ones, google it... I doubt many other manufacturers would be replacing the entire car, most would just fix it and make excuses. That should be proof in itself that BMW is an outstanding brand... :thumbup: Stick with the BMW.

Marlbro 01-31-2011 04:48 AM

I've owned a Range Rover before, and yes there were plenty of issues.
I've had ths X5 2010 for 9 months now, and there are some issues on that too.
But what I guess you want to know is, if I could make the choice all over again would I opt for the Range Rover over the BMW.

The Answer is a clear NO, stay away from the Range Rover.

Sorry to have to say that, as I am a Britt, but that's the truth.

On your replacement, I would think that BMW would be looking to unload a 2011 onto you.
To be honest, I think you are hanging on a prayer to think that they will either give you 100% refund, or a 2012. but you might be lucky.

On your current car being a death trap, if you were to keep driving it until the replacement.
I think you are all over reacting even with a few defective welds in the "B Pillar" it's not made of paper. But getting their written support can't hurt, it will maybe make you feel safer.
With BMW buying the car back, means they know this issue, and are working on a solution, that they want a real living example of as a reference, but the fix most likely would not be a 2012. it's probably something to do with paint curring of weld sealer causing a syndrome known as "b Pillar tick"
we will all be very interested to hear what BMW tell you it is, if they tell that is !!!

phillyreem 01-31-2011 05:18 AM

Thanks. I spoke to my attorney and he said because the problem is unrepairable, it's an automatic Lemon and I'm entitled to a full buyback. We will see what happens today. The noise is actually a tick when driving in the b-pillar area. Good call. Also, that was one of several issues I had with the X5. The car was delivered without a horn, body moulding issues, keyless go issues. I'm thinking I might as well go with the truck I really want. The Rover. Still undecided though. Everyone's feedback has been great


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