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tim330i 09-24-2012 02:30 PM

Possibly the Worst String of Abuse from a Dealer
We've all heard of car related customer service horror stories but this might be one of the worst string of continued abuse towards a single customer. Is it worse then a dealer crashing a custom car while on a joy ride? I leave that up to you to decide.


The moral of this story is, if you, or anyone you know, is thinking of buying a car ? do not consider BMW in any way, shape or form; you will get better service and reliability from a push bike dealer.

And dont go thinking I copped a dodgy dealer; the dealer I was going to, and purchased my car from is Trivett Classic BMW in Parramatta. They were the proud winners of BMWs 2010 Dealership Of The Year award. So if this type of treatment is the best BMW have to offer, then I hate to think of the service levels at its other dealers.

My advice, if you want a German car, is to purchase from a manufacturer that looks after its customers ? Audi, Volkswagon, Porsche, or Mercedes. Any car from any country, and at any price, will give you better service standards than BMW.
Read the full story and let us know if you think this is worse then any other story you've heard.

TopDownInFL 09-24-2012 06:57 PM

This is so surprising! I am astonished.

AndrewZ 09-24-2012 08:03 PM


Caketon 09-25-2012 06:08 AM

That's just awful

kyfdx 09-25-2012 07:19 AM

I will note that this is in Australia..

No idea what the dealer network down there is like...

Andrew*Debbie 09-25-2012 07:36 AM

What a disaster. I hope someone at corporate sees this.

At least the poor bloke has one of the better e89 Z4s. I can't imagine what his life would be like if he had one that leaked.

Anyone considering an e89 -- Avoid the 19" style 296 rims. They are well known for cracking. And read this:

BMW UK has treated us well. Our e89 is one of the "good ones" and they compensated us fairly when we did have an issue.

I still think the worst horror story was the Cragito's ED car stolen from the dealer before redelivery.

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