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-   -   Paddle shifters... (http://www.bimmerfest.com/forums/showthread.php?t=662710)

HBWT 12-07-2012 06:14 AM

Paddle shifters...
 
I've searched already and found no threads so if this has been discussed before, my apologies.
I took delivery and a day later find that the paddle shifters that are supposed to be there, are not. BMW's website clearly shows my car as being spec'd, built and delivered with paddle shifters.
Anyone else running into this problem besides "HotRodW"?
If so, what response did your dealer have?
Am I wasting my time pursuing this?
http://i131.photobucket.com/albums/p.../MyBMWcopy.jpg

HotRodW 12-07-2012 06:40 AM

Here is the thread where Beamerboi brought the issue to my attention. I sent you a PM with some additional details as well.

http://www.bimmerfest.com/forums/sho...addle+shifters

HBWT 12-07-2012 06:43 AM

Quote:

Originally Posted by HotRodW (Post 7235910)
Here is the thread where Beamerboi brought the issue to my attention.

Ahah...so the search function here is about as good as with Audiworld. Well that sux.
TY bro!

afshawnt 12-07-2012 06:43 AM

Yes there have been several threads about it. Search for threads by BEAMERBOI. You can and should persue this from BMW for some compensation. I explicitly asked my CA to make sure the 7XA option for paddle shifters is selected (because it doesn't select as default on the M Sport Line, regardess of what the configurator says). I take delivery in a few days in Munich. I'll see how it goes. In my case I saw the 7XA option on the order sheet.

greyX1 12-07-2012 09:53 AM

Ours was missing them as well. I took the matter up with BMWUSA, along with the lack of power seats and iDrive and they eventually compensated us $1500. The dealer was no help.

HotRodW 12-07-2012 10:38 AM

The fact that some buyers have been compensated and others have not pisses me off as much as being screwed out of the paddles in the first place. My CA assured me BMW would offer no cash compensation for the car missing a "free" option. I ended up with three years of complimentary Concierge Service for my trouble. Still not satisfied, I contacted BMW directly by phone and my "comments were noted". I was expecting a return call from somebody of authority. It never came. I then sent a follow-up email explaining further frustration after I discovered some owners were receiving cash. That email was met with a generic response thanking me for my feedback. Seriously? That's all I'm entitled to?

To say that I'm disgusted is an understatement. BMW's lack of customer service has tainted what should have been an enjoyable experience for me. As a result, my first BMW may very well be my last.

greyX1 12-07-2012 10:50 AM

Quote:

Originally Posted by HotRodW (Post 7236391)
The fact that some buyers have been compensated and others have not pisses me off as much as being screwed out of the paddles in the first place. My CA assured me BMW would offer no cash compensation for the car missing a "free" option. I ended up with three years of complimentary Concierge Service for my trouble. Still not satisfied, I contacted BMW directly by phone and my "comments were noted". I was expecting a return call from somebody of authority. It never came. I then sent a follow-up email explaining further frustration after I discovered some owners were receiving cash. That email was met with a generic response thanking me for my feedback. Seriously? That's all I'm entitled to?

To say that I'm disgusted is an understatement. BMW's lack of customer service has tainted what should have been an enjoyable experience for me. As a result, my first BMW may very well be my last.

Part of (or maybe most of) the compensation I think came from my argument regarding the iDrive. When we ordered the car in July, the downloadable standard features and options PDF listed all models as having iDrive. Shortly after our order went in, a revised PDF came out with the info deleted. I provided them with the original PDF that was in effect. So maybe the compensation came because of that? Or maybe I was the one to really alert them to the ordering issues with the paddle shifters, because they changed the system a few weeks later? who knows, but there were definitely multiple factors in my argument. I still wish my car had the shifters but the compensation helped.

Beamerboi 12-07-2012 12:45 PM

yes got my check last week! ho ho ho!:bigpimp:

afshawnt 12-12-2012 04:48 PM

Got my paddle shifters

Sent from my Galaxy Nexus using Bimmer App


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