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-   -   BMW transmission/iDrive software update: Not covered under CPO? (http://www.bimmerfest.com/forums/showthread.php?t=669139)

Ellicit 01-10-2013 07:19 AM

BMW transmission/iDrive software update: Not covered under CPO?
 
My tansmission was acting funny... I took it in, the mechanic drove the car with me... the problem didnt appear :dunno: he recomemed I update the software
Iím told its not covered under CPO, I also have active maintenance plan... their asking $275 for the update.

Is it really not covered?

tampamark 01-10-2013 07:35 AM

That sucks, from my cpo experience it is mechanical only. No software unless a mechanical fix requires the update. Same with seals and fluids, not covered under cpo unless a it is in conjunction with a mechanical part replacement (i.e. power steering pump goes out you have to replace the pump and fluids).

Perhaps you can elevate with the service manager, if can't get covered maybe get a discount?

Sent from my SCH-I510 using Bimmer App

645/333 01-10-2013 08:59 AM

Hi! A software update should be a total update and not just the transmission/Idrive. I had a complete update and my car was 2 years out of warranty and not covered, There are some risks in doing the update but if you have a CPO you should be covered.
There is a transmission update which really smooths out the transmission, but as I said it cannot be done separately, (unless my dealer was a little lie teller Lol)

Ellicit 01-10-2013 10:08 AM

The SA said it was not covered under CPO, when i drove with the mechanic, and he told me about the upgrade, and he said it will not be covered under CPO.

Should I call BMWNA?

645/333 01-10-2013 10:14 AM

Hi! I understand the software update is not covered but I mentioned that a full software update has risks, one of them being modules not working after the update when they were working before! Having said this you mentioned that your CPO would cover module failures so technically you would be covered?????? Just don't tell them how they came to fail should it happen nod nod wink wink!!!!!

gregb 01-10-2013 11:33 AM

Presumably you already tried the transmission reset to allow the transmission to "relearn" your driving behavior, and this didn't correct it? If not, turn you car on (but don't start it), and depress the gas pedal all the way down (past the kick point) and hold it down for 45-60seconds. Then start the car normally.

Also, I had some irregular shifting on my '07 auto and the dealer checked it for me this week. They found that the mechatronics sleeve was leaking and the fluid was a little low. They replaced it for me and covered in under CPO. Not sure if this is "mechanical" versus seals/gaskets, but it was covered.

Good luck.

tampamark 01-10-2013 01:34 PM

Quote:

Originally Posted by gregb (Post 7303735)
Presumably you already tried the transmission reset to allow the transmission to "relearn" your driving behavior, and this didn't correct it? If not, turn you car on (but don't start it), and depress the gas pedal all the way down (past the kick point) and hold it down for 45-60seconds. Then start the car normally.

Also, I had some irregular shifting on my '07 auto and the dealer checked it for me this week. They found that the mechatronics sleeve was leaking and the fluid was a little low. They replaced it for me and covered in under CPO. Not sure if this is "mechanical" versus seals/gaskets, but it was covered.

Good luck.

They replaced my mechatronics under CPO also, but it is a Sealing Sleeve and a hard part (plastic?), not a rubber seal/gasket. That is all I can come up with to say why! A picture of what it looks like is in the following writeup

http://www.zftranspart.com/images/custom/mecha.pdf


The mechanical is just a general rule of thumb, there are some mechanical they do not cover, and other items that aren't purely mechanical that they do. When I was in for service one time I pointed out that the hydraulic stabilizer rack under the front of my car was leaking a bit of fluid. Not much, but when I was inspecting some other stuff I spotted it. They took a look, the SA said to me, if it is a seal/gasket that needs replacement I am out of luck, if it is the entire assembly then I am covered. Luckily they cleaned it up, tightened it, and it didn't leak anymore. So no charges came down either way.

gregb 01-10-2013 02:21 PM

Mark - I agree - rules of thumb but you don't know until you hear from your SA... :)

Ellicit 01-11-2013 06:51 AM

I havent heard from my SA yet, I had a CEL on when I took the car in, did you guys have the CEL on when the mechatronics was leaking?

gregb 01-11-2013 07:57 AM

Quote:

Originally Posted by Ellicit (Post 7305526)
I havent heard from my SA yet, I had a CEL on when I took the car in, did you guys have the CEL on when the mechatronics was leaking?

No CEL for me - only strange hesitating shifting behavior (beyond the usual occassional hard or mis-timed shifts). So I had them check it out.

VileVince 01-11-2013 12:13 PM

Quote:

Originally Posted by Ellicit (Post 7303115)
My tansmission was acting funny... I took it in, the mechanic drove the car with me... the problem didnt appear :dunno: he recomemed I update the software
Iím told its not covered under CPO, I also have active maintenance plan... their asking $275 for the update.

Is it really not covered?

They're probably quoting the labor charge. I recently took my 645ci in for the battery recall & asked about the software update. They said the "update" was free, but would charge for labor....$325.

bedstuyguy86 01-11-2013 01:01 PM

You are on the hook for software upgrades as they are not covered by the CPO warranty. My SA updated my software free of charge but that was a favor kind of thing. I would def try the Tranny reset that Greg suggested if you haven't already.

Ellicit 02-03-2013 10:22 AM

sorry I didn't updated this thread, here's what's going on, I called BMWNA, and they said the labor is not cover, it was about $325, with a small discount, it was total to $280+

my CEL came on because there was a leak, or crack in the fuel line, something in that nature, I'm not sure what it was, but it totaled to $750, this was done under warranty...

after the update, the car is defiantly smoother, but its not perfect... I'll take it in again, its great that the dealership is 2 blocks from my work place, I just stop by and annoying them.

Skarv 02-03-2013 12:40 PM

This exact issue bit me too. Mine was outright dangerous in certain conditions as on a slight incline uphill, starting the car off would engage the engine so suddenly it felt like you were getting rear-ended. Took it in and they told me that this was a mistake in the original program of the transmission... but that it was $275 to update the software. Naturally, as with you, no joy under the CPO. I paid up and the car is much better. But this really is one of my biggest disappointments with BMW. The software had a bug. They sold the car with a defect... and I have to pay to fix it??? Seriously.

I hope someone there is watching as this is just a terrible blemish on the brand to have customers paying to fix their mistakes. The idea that software is not covered because it is not mechanical is just stupid and arbitrary. Tell me how these transmissions work without the software??? Software is just as important and integral as a solenoid in a modern transmission. Defects in it no different either.


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