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-   -   Does BMW Assist working in '14s?? (http://www.bimmerfest.com/forums/showthread.php?t=692008)

scottjays 04-25-2013 07:59 AM

Does BMW Assist working in '14s??
 
BMW assist is not working for me yet...anyone with a 2014 have assist working? specifically the ability to send map address from google?

Jimsan 04-25-2013 08:10 AM

I have been waiting since April 10 to get my "database loaded". It seems to be hit or miss with some saying it's working for them. The Assist people are to contact me when it's ready to be tested. And specifically I want to test out the google feature!

scottjays 04-25-2013 08:12 AM

Quote:

Originally Posted by Jimsan (Post 7542932)
I have been waiting since April 10 to get my "database loaded". It seems to be hit or miss with some saying it's working for them. The Assist people are to contact me when it's ready to be tested. And specifically I want to test out the google feature!

the google feature is great. dissppointed it's not working but it's a trade off.i can wait a bit

Durkis 04-25-2013 08:36 AM

Works for us, just hit the SOS button and the lady came on and went over everything with us. Sorry to hear this.

Does the google feature and the internet only work when you subscribe to the concierge service ??

dilbagh 04-25-2013 08:59 AM

Does BMW Assist working in '14s??
 
No. Google maps work with BMW assist. Concierge is not required.


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Drewsky 04-25-2013 10:52 AM

I took delivery of my '14 last week. BMW assist works perfectly here.

ironfan 04-25-2013 12:13 PM

Works fine for me. Used the SOS button to complete the process today.

scottjays 04-25-2013 12:25 PM

BMW USA is telling me technically Assist works for emergency and the such BUT sending google map address to my 2014 is NOT working until after July (they hope). Does anyone with a 2014 know for a fact that they have successfully used google maps to send data to car?
thanks
scott

Durkis 04-25-2013 01:23 PM

I will have to check tonight, now u have me wondering

Drewsky 04-25-2013 02:04 PM

Quote:

Originally Posted by scottjays (Post 7543504)
BMW USA is telling me technically Assist works for emergency and the such BUT sending google map address to my 2014 is NOT working until after July (they hope). Does anyone with a 2014 know for a fact that they have successfully used google maps to send data to car?
thanks
scott

No, the only thing that does not work until july is in-car internet browsing. All other functions like traffic, weather, seach, etc work fine. Outside the car, the google send to car function works (and I have used it several times). In google maps, you select the send to car, set it to bmw, then use the email address that you registered bmw assist with.

sfiermon 04-25-2013 02:07 PM

Quote:

Originally Posted by Drewsky (Post 7543714)
No, the only thing that does not work until july is in-car internet browsing. All other functions like traffic, weather, seach, etc work fine. Outside the car, the google send to car function works (and I have used it several times). In google maps, you select the send to car, set it to bmw, then use the email address that you registered bmw assist with.

What else is coming in July?

Drewsky 04-25-2013 03:45 PM

Quote:

Originally Posted by sfiermon (Post 7543727)
What else is coming in July?

Just internet browsing via idrive, that is only thing not working presently for me.

scottjays 04-25-2013 04:03 PM

Quote:

Originally Posted by Drewsky (Post 7543714)
No, the only thing that does not work until july is in-car internet browsing. All other functions like traffic, weather, seach, etc work fine. Outside the car, the google send to car function works (and I have used it several times). In google maps, you select the send to car, set it to bmw, then use the email address that you registered bmw assist with.

I have BMW Assist Supervisor on the phone. they are aware that few 2014 are working but on the whole there is an issue with package mismatch codes on majority of 2014 X3...he gave me his personal extension and took mine...promised to get back to me when he hears of a fix. says he has talked to other 2014 owners with similar problems. I hope it gets resolved sooner rather than later. the google maps send to car is an awesome feature that I used daily.

Drewsky 04-25-2013 05:46 PM

Well guess I got lucky then!

Quote:

Originally Posted by scottjays (Post 7544013)
I have BMW Assist Supervisor on the phone. they are aware that few 2014 are working but on the whole there is an issue with package mismatch codes on majority of 2014 X3...he gave me his personal extension and took mine...promised to get back to me when he hears of a fix. says he has talked to other 2014 owners with similar problems. I hope it gets resolved sooner rather than later. the google maps send to car is an awesome feature that I used daily.


bsavage 04-25-2013 06:57 PM

Not working on mine.

ironfan 04-26-2013 05:03 PM

Does BMW Assist working in '14s??
 
I used the google maps address send in the BMW app and it worked fine.


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bsavage 04-26-2013 08:40 PM

besides assist not working, my satellite radio is also not working (you get 1 year free with the tech package). Is it working for anyone else?

bmw5dm3 04-26-2013 08:43 PM

Quote:

Originally Posted by bsavage (Post 7546650)
besides assist not working, my satellite radio is also not working (you get 1 year free with the tech package). Is it working for anyone else?

Yes, it is working for me. 183 channels.

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JC2135 04-26-2013 08:49 PM

Quote:

Originally Posted by bsavage (Post 7546650)
besides assist not working, my satellite radio is also not working (you get 1 year free with the tech package). Is it working for anyone else?

Sat radio in 2014 is part of the premium package, not tech, but looks like you have premium based on your sig. You should call your CA.

bsavage 04-26-2013 08:51 PM

yes, I'm sorry, I meant premium package.

My CA has not been much help with the issue. I dont believe it is because he doesn't care, but rather he is inexperienced. He used to work for the Mini branch of the dealership and just got moved up to the BMW side. Unfortunately I do not think they trained him very well.

scottjays 04-26-2013 08:58 PM

Quote:

Originally Posted by bsavage (Post 7546650)
besides assist not working, my satellite radio is also not working (you get 1 year free with the tech package). Is it working for anyone else?

satellite radio works for me. all the in car apps. news feed, gas, weather all seem to work. I just can't send maps via google to the car.
for the satelite issue, I had initially problems activating and getting the signal to stay. the problem turned out to be the keys. I had both keys on me when activating the sirius signal for the first time. then i had only 1 key the next time and no satellite radio. called Sirius listner car, sent another signal and now it using only 1 key on my person at at time, the signal has stayed.

Drewsky 04-26-2013 10:00 PM

Quote:

Originally Posted by bsavage (Post 7546650)
besides assist not working, my satellite radio is also not working (you get 1 year free with the tech package). Is it working for anyone else?

Did you call and set it up? This is outside of BMW's hands and due to some privacy thing or something, it is up to you to call Sirius to turn it on. They will know by the ESN you give them that you get one free year.

If you have already done it and it still is not working, turn on your sirius radio where it has good reception, then call sirius and have them resend your activation.

bsavage 04-27-2013 08:02 AM

Quote:

Originally Posted by Drewsky (Post 7546773)
Did you call and set it up? This is outside of BMW's hands and due to some privacy thing or something, it is up to you to call Sirius to turn it on. They will know by the ESN you give them that you get one free year.

If you have already done it and it still is not working, turn on your sirius radio where it has good reception, then call sirius and have them resend your activation.


No I did not know I needed to call Sirius to turn it on. I was not told that by my dealership. Where you given paperwork when you picked up the car about setting up Sirius? what number do I need to call and what information do I need to have to have them activate it?

scottjays 04-27-2013 08:55 AM

Quote:

Originally Posted by bsavage (Post 7547221)
No I did not know I needed to call Sirius to turn it on. I was not told that by my dealership. Where you given paperwork when you picked up the car about setting up Sirius? what number do I need to call and what information do I need to have to have them activate it?

When I callled Sirius they asked for thenVin #. And conf the ESN # too. First station set was Howard 100 :thumbup:
Next preset was HUD on/off.

bsavage 04-27-2013 08:59 AM

Does BMW Assist working in '14s??
 
What is the ESN #? Did you just call the general Sirius number?

Thank you in advance for the help.


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