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Search: Keyword(s): ; Posts Made By: kcdude
Forum: Performance Center Delivery 09-21-2010, 07:27 AM
Replies: 10
Views: 1,468
Posted By kcdude
See if Donnie will give you a private tour of the...

See if Donnie will give you a private tour of the vomit pad! Enjoy.
Forum: European Delivery 08-11-2010, 03:21 PM
Replies: 21
Views: 1,719
Posted By kcdude
Your dealer should fix you up...if not call the...

Your dealer should fix you up...if not call the number on BMW's site: 888-345-4269. I spoke with Josh, forwarded the requested documents (application including VIN and current vehicle...
Forum: European Delivery 08-11-2010, 12:46 PM
Replies: 21
Views: 1,719
Posted By kcdude
I was offered 3 nights since they are technically...

I was offered 3 nights since they are technically two different programs. One night for PC re-delivery and two for the one-day M school. So that would be the night before the PCD, night of the PCD...
Forum: European Delivery 08-11-2010, 11:33 AM
Replies: 21
Views: 1,719
Posted By kcdude
I thought this might just be part of the regular...

I thought this might just be part of the regular PC delivery driving experience. Then again it says "one-day"...I think most one-day M schools include two nights stay (one arrival, one after a full...
Forum: European Delivery 08-11-2010, 09:33 AM
Replies: 126
Views: 10,972
Posted By kcdude
I do find it strange that BMW has not addressed...

I do find it strange that BMW has not addressed this...what's your point? Are you saying just because BMW decides it correct then it must be correct? If you believe that then why are you even on...
Forum: European Delivery 08-11-2010, 08:38 AM
Replies: 126
Views: 10,972
Posted By kcdude
My point exactly. Take the existing process and...

My point exactly. Take the existing process and resources, put another layer of proactive customer service on top of it and call it a day. This is a simple case management process and I don't buy...
Forum: European Delivery 08-10-2010, 12:33 PM
Replies: 126
Views: 10,972
Posted By kcdude
Silly question, but for so few cars why not just...

Silly question, but for so few cars why not just re-organize the ED staff and have them individually case manage each delivery. Basically they just manually look in each system that is already...
Forum: European Delivery 08-09-2010, 08:43 AM
Replies: 126
Views: 10,972
Posted By kcdude
Woops was going to add my thoughts but don't want...

Woops was going to add my thoughts but don't want a duplicate point...now can't delete my post.
Forum: European Delivery 08-06-2010, 04:47 PM
Replies: 166
Views: 10,467
Posted By kcdude
MrDirosa...congrats on the release....learn your...

MrDirosa...congrats on the release....learn your lesson next time and wash you car!
Forum: European Delivery 08-06-2010, 04:36 PM
Replies: 102
Views: 5,980
Posted By kcdude
So still the newbie...I had no idea BMW NA...

So still the newbie...I had no idea BMW NA actually paid attention to these boards. Glad to see a response.
Forum: European Delivery 08-06-2010, 11:05 AM
Replies: 166
Views: 10,467
Posted By kcdude
Sure doesn't sound like the VPC is dragging their...

Sure doesn't sound like the VPC is dragging their feet once they get the release document. I'm just saying that if I didn't interject myself in the process then my car would have just sat in Customs...
Forum: European Delivery 08-06-2010, 10:51 AM
Replies: 166
Views: 10,467
Posted By kcdude
My issues were noted in another thread so I'll...

My issues were noted in another thread so I'll summarize both issues as they were more on the BMW ED dept end:

1) I could never get a straight story from either EH Harms or BMW ED dept on who...
Forum: European Delivery 08-06-2010, 10:05 AM
Replies: 102
Views: 5,980
Posted By kcdude
That's it....I'm getting on a plane

That's it....I'm getting on a plane
Forum: European Delivery 08-06-2010, 09:56 AM
Replies: 102
Views: 5,980
Posted By kcdude
Not possible...if that were the case mine would...

Not possible...if that were the case mine would definitely be stuck there a month.
Forum: European Delivery 08-06-2010, 09:33 AM
Replies: 102
Views: 5,980
Posted By kcdude
You have got to be kidding me...I'm just throwing...

You have got to be kidding me...I'm just throwing you some flack about the dirt but this is a real issue...never heard of such a thing.

I feel for you...I'd be on the phone to BMW NA and having...
Forum: European Delivery 08-06-2010, 08:26 AM
Replies: 102
Views: 5,980
Posted By kcdude
Well they told me the same thing and I called...

Well they told me the same thing and I called Customs anyway. I talked with the nicest folks that had absolutely no issue helping me out...it was all in the presentation and I was very polite.
...
Forum: European Delivery 08-05-2010, 01:57 PM
Replies: 102
Views: 5,980
Posted By kcdude
Excellent. Please report back when it clears...I...

Excellent. Please report back when it clears...I bet it is late today.:thumbup:
Forum: European Delivery 08-05-2010, 09:28 AM
Replies: 102
Views: 5,980
Posted By kcdude
Kind of a crapshoot eh...I spoke with her...

Kind of a crapshoot eh...I spoke with her originally and she was able to tell me who had my paperwork. I'd suggest talking to the nice person at x203. I just tried to be as polite as possible as I...
Forum: European Delivery 08-05-2010, 07:41 AM
Replies: 102
Views: 5,980
Posted By kcdude
Keep in mind that mine is headed to the PC. This...

Keep in mind that mine is headed to the PC. This was communicated to my by the PC coordinator and I believe only applies to PC delivers.
Forum: European Delivery 08-04-2010, 03:56 PM
Replies: 102
Views: 5,980
Posted By kcdude
Get a real person on the line. Extension 202, ask...

Get a real person on the line. Extension 202, ask for the person who has your file. Get their name and extension. Other than phone connect issues, I found them quite responsive and pleasant to deal...
Forum: European Delivery 08-04-2010, 10:30 AM
Replies: 102
Views: 5,980
Posted By kcdude
So a little update: Customs release document...

So a little update: Customs release document received by ED contact around noon. 3pm a call from the PC telling me my car is ready for shipping...that means no repairs needed, VPC is done with...
Forum: European Delivery 08-04-2010, 09:46 AM
Replies: 102
Views: 5,980
Posted By kcdude
Here are a couple of more observations. It...

Here are a couple of more observations. It appears EH Harms has been having phone problems for the past 3 days. I consistently get a busy signal from my office phone but can sporadically reach them...
Forum: European Delivery 08-03-2010, 04:17 PM
Replies: 102
Views: 5,980
Posted By kcdude
Going to the dark side....never...I do consider...

Going to the dark side....never...I do consider these minor issues and just part of the rookie experience. My next will be a BMW and I will understand the process....I just jumped in to this with a...
Forum: European Delivery 08-03-2010, 11:51 AM
Replies: 102
Views: 5,980
Posted By kcdude
Just so we can differentiate between anecdotal...

Just so we can differentiate between anecdotal information and the facts...

After yesterday's events, I called EH Harms this morning to confirm they had submitted the necessary paperwork to...
Forum: European Delivery 08-02-2010, 01:42 PM
Replies: 102
Views: 5,980
Posted By kcdude
Well if someone tells you not to call the port...

Well if someone tells you not to call the port folks or they'll get mad (no names/companies mentioned here)...well then just call them anyway. I talked with a very pleasant customs agent and in 2...
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