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  #35  
Old 01-19-2005, 02:53 PM
Ace Ace is offline
Officially Welcomed to the 'Fest
Location: Toronto
 
Join Date: Apr 2004
Posts: 341
Mein Auto: '01 325Ci
Quote:
Originally Posted by dugmar
Guys... I posted this product info to help you guys out and answer some questions you may have had. WOW, there seems to be a lot of anger towards us here! Trust me, we're good guys here! We try to keep the customer happy and if they aren't, we don't sleep at night. We're enthusiasts just like you, we're not the type of place that "blindsides" the customer by any means. If we practiced business that way, there would be a lot more negative posts about TMS, and I doubt we'd even be here after all these years.

Yes, there was a misunderstanding between the customer and our service dept. I was unaware of this until today, so I was as confused as some of you here were when I was reading this. I now see I was lead into something else. If anyone that has been here at TMS, you already know I am in a completely different building from the service dept, which is about 2 miles away. I had no idea until today that this was even going on. I have spoken to Kevin and Will and they tell me that we have since apologized for the misunderstanding and absorbed the cost of all the parts and labor for this customer's install. I hope all is well between us again, afterall, that is all we want.

It was a misunderstanding more than anything, if anyone has any questions regarding the details, I'd prefer to answer questions privately. I'll be happy to fill you in via email.

dugmar@turnermotorsport.com

Thanks again,

Doug

well done doug! i for one applaud your initiative to provide a preventative measure (at a reasonable price) against a problem that really should be addressed by BMW as a safety recall. and you have handled yourself quite well inspite of the misunderstandings presented in this thread. it seems that there was a problem with a customer and you have resolved the issue! you're good in my books!! we need more shops and service like you guys around!
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