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Old 04-13-2005, 11:02 AM
Terry Kennedy's Avatar
Terry Kennedy Terry Kennedy is offline
There and back again
Location: New York
Join Date: Sep 2002
Posts: 2,601
Mein Auto: 2003 325xiT, 2006 Atom
Originally Posted by LMC
Wow! There have to be a LOT of chances to catch an error like this at the factory and afterwards.
I've had lots of discussion about this sort of thing with top peope at BMW NA. BMW AG's policy seems to be to have "final test" done by the customer and any repairs done by the dealer. Aside from hurting their quality scores, this makes both the customer and the dealer unhappy, and cuts into profits.

In my particular case, it took several visits to the dealer after delivery to discover errors in the wiring harness. It turns out there is no formal testing done on the harnesses (which are individually made for each car). Instead, during basic checkout when the car comes off the line, if they happen to notice anything (like the horn blowing when the turn signal is activated) they'll fix it. But things they don't notice don't get fixed.

BMW NA was sympathetic, but I got the impression they were unable to influence BMW AG in any manner on this subject.
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