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Old 10-17-2005, 01:25 PM
Under90 Under90 is offline
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Location: Los Angeles
Join Date: Aug 2005
Posts: 17
Mein Auto: E39 - 6 speed
Only 50%

Originally Posted by laertes
I emailed as you recommended and had a response by phone within 48 hours.
They offered to pay for 50%of new module.
I complained and they paid 100% 0f part - $168 for labor oop.
I am second owner 1998 540 - 102k

I too was given a 50% "Goodwill offer" from BMW. I have to pick up the balance of the part and 100% of the labor. I asked why things have changed and was advised that the decision was made on a "case-by-case basis." This is interesting. On what basis do they choose? Wondering what kind of "complaining" works and to whom. I have been speaking with Petra from BMWNA.

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