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Old 10-27-2005, 05:12 PM
KnowYourLimits KnowYourLimits is offline
Registered User
Location: Great Northwest
Join Date: Sep 2005
Posts: 15
Mein Auto: E39 6-speed
Cost recovery

My dealer just referred me to Customer Service at (800) 831-1117 for reimbursement. I paid full-boat to have a new one installed and today the Service Advisor acknowledged that BMW is covering the costs "primarily for original owners." Fortunately I am the OO.

I talked to a helpful and cherful woman named Karen this afternoon at BMWNA. She is forwarding my information to a group that is handling requests for reimbursement and said I can expect a call in the next few days. Thanks to bimmerfest I expect to be reimbursed. I will post the final resolution.
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