Bimmerfest - BMW Forums - View Single Post - Get missing dash pixels repaired by BMWNA (E39)
View Single Post
Old 11-10-2005, 10:54 AM
coelacanth's Avatar
coelacanth coelacanth is offline
prehistoric bony fish
Location: Santa Monica, CA
Join Date: Jul 2005
Posts: 385
Mein Auto: 1997 Arctic Silver 540i 6
Originally Posted by coelacanth
Leonora just called me said I'll get a call on Monday from a rep. She apologized for the wait and said that my info. e-mail had just somehow gotten lost in the shuffle. The call 2 days after my follow-up made me feel a bit better. They seem to be on the ball. Now I just have to wait to see how much this'll cost.
I just got a call from Jay at BMWNA. He said that they'd pay opr 50% of the part and I'd have to pick up the rest and labor. I asked him why I was getting 50% when other people have gotten 100%.
He said:
"We deal with this on a case by case basis"
I told him that I don't need the dash replaced if that's the way it's going to be. He said he'd put in the authorization in case I ever wanted it done anyway.

It's time to write a letter.
Reply With Quote