I echo the previous posts about Passport - particularly with Joern Esser. I finalized the details of my ED with him this past weekend and as I told my wife - it was an incredibly laid back, pleasant experience.
I initially emailed Arlington, Passport, Sterling, and VOB with what I wanted and asked them to address with pricing each line item for the final out the door (OTD) price. Joern was the only person who responded as requested. Arlington gave me the standard BS line, "Call us immediately, blah, blah, blah" and as for Sterling and VOB, well they never responded to my email let alone repeated phone calls - business must be great.
I've told Joern that I will continue to promulgate his name if I know of anyone interested in a new BMW.
Nonetheless, I hope Sterling's service center is more responsive and up to par as it is much closer to home.
2010: P/U 2 Dec 09; 335d - Schwarz, Schwarz, ZPP, Navi, Satellite, L7
2006: ED P/U 7 Apr 06; 325i - TiAg, Black, 6Sp, ZPP, ZSP, Xenons, Heated Seats, Sat Prep; Sold 1 Sept 06
1992-1993: 1979 528i (Bought, Driven, Sold in Deutschland)