After not hearing back on my initial e-mail to Leonora from about a month ago, I e-mailed her again this morning (this time, I made sure to mention that I also have a 530 that I bought new - not sure if it made a difference). Within an hour, I got a reply from Guy Faulstich that BMW NA would like to pay for 100% of the parts and to go ahead and schedule with my local service manager.
As others have mentioned, I find this to be an extremely nice gesture from BMW and it definitely ads high marks that will be remembered for future purchases.
I'll be scheduling the repair shortly. It will be interesting to see if the offer covers both clusters (I have missing pixels both on the dash display and the radio display).
On a side note, the dash cluster went out last year in the 530, but was replaced under warranty.
Thanks again to everyone who posted about this.
- Keep the shiny side up...
2000 540iT Sport Black
2003 530i Sport Titanium Silver
1990 Porsche 944S2 Cab Red
1989 Porsche 928S4 Baltic Blue (For Sale)
1982 Porsche 911SC White 46K original miles (For Sale)