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Old 02-17-2008, 11:19 PM
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HT417 HT417 is offline
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Location: Oberpfalz, Germany
 
Join Date: Dec 2007
Posts: 720
Mein Auto: 2008 BMW X5 3.0si
Quote:
Originally Posted by el-sea View Post
But I might just try finding a hill and seeing if it happens constantly then find a 4the dealr to take it to!
In my experience, most SA's/mechanics sincerely try to help you but they're only human. My approach is to always help them help me by narrowing down the specific parameters/symptoms of the problem as much as possible and to make sure they're consistent and repeatable during a test drive/demonstration. If you can easily prove your complaint then it's easier for them to help. Once the SA/mechanic agrees with you that something's not right, then it becomes their obligation to fix it even if a fix isn't immediately available. I'll also point out for those of you who weren't aware, BMWNA must authorize all part replacements in advance unless it's obvious that it's bad, i.e. leaking, physically broken. In the case of less obvious defects, the burden to prove a problem sits more heavily on the customers' shoulders.

el-sea, it would seem that you should have little trouble convincing the SA of the throttle problem at least.
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