Well, there's always two sides to a story, huh? Actually three if you believe the old adage of their's his side, our side, and the truth is somewhere in the middle.
Here's Flow's side:
Its routine for companies to monitor internet message boards for content about themselves, In today's world, its a good business practice.
The funny thing about "Coontie's" post was that he has never been here and actually worked with a salesman or sales manager with regards to his car purchase, yet he can use broad brush generalizations about Flow's sales process being equal to something with a broomstick. (shrug)
"Coontie" has admitted to taking advantage of the Saturday free car wash, which is reserved for sales customers. He also likes the free coffee, it is pretty good. These items also cost money, which comes from the sales, service, and parts departments.
Today, he asks us to post date the RO on his tire so he can buy tire insurance (elsewhere) to cover a nail in his tire, so he can get it replaced for free. Huh?
Lets be serious here folks. We're very concerned about our reputation and we're going to look into these kinds of posts seriously. We're 7 time Center of Excellence award winners and we have a lot of happy customers and his statements about our sales process are not deserved.
A wise man once said to make your words soft and sweet in case one day you should have to eat them.