Originally Posted by 4BMWFamily
Well, there's always two sides to a story, huh? Actually three if you believe the old adage of their's his side, our side, and the truth is somewhere in the middle.
Here's Flow's side:
Its routine for companies to monitor internet message boards for content about themselves, In today's world, its a good business practice.
The funny thing about "Coontie's" post was that he has never been here and actually worked with a salesman or sales manager with regards to his car purchase, yet he can use broad brush generalizations about Flow's sales process being equal to something with a broomstick. (shrug)
"Coontie" has admitted to taking advantage of the Saturday free car wash, which is reserved for sales customers. He also likes the free coffee, it is pretty good. These items also cost money, which comes from the sales, service, and parts departments.
Today, he asks us to post date the RO on his tire so he can buy tire insurance (elsewhere) to cover a nail in his tire, so he can get it replaced for free. Huh?
Lets be serious here folks. We're very concerned about our reputation and we're going to look into these kinds of posts seriously. We're 7 time Center of Excellence award winners and we have a lot of happy customers and his statements about our sales process are not deserved.
A wise man once said to make your words soft and sweet in case one day you should have to eat them.
Glad to hear the other side. Thanks for posting.
However, why not take the high road? If this is the case, just tell him graciously that you will not be dishonest and postdate a document. You would be happy to have him as a customer for regular service. End of story.
(Who cares how much a carwash and coffee cost? irrelevant IMHO)
His story may or may not be accurate. He may even have offended you. But at a first glance, your post seems to confirm your state of mind described in the original story. You guys seem angry with him. (I may be wrong but it really appears this way to a 3rd party).
No matter what, you cannot be angry at a customer or prospect. You have to stay professionnal. As a retail client, he does not have to. This is life in consumer sales and service. Perhaps try to buy a punching ball.
Suggestion: whether you are right or wrong, do the right sales and marketing thing. Make peace before it gets out of control on the forums.
E91 328xi, Jet Black, Black Dakota, Dark Burl, Premium, Steptronic, Navigation, Active Cruise, Park Distance Control, Sirius Satellite Radio. Debadged, Euro Switch, Dome Strut.
Last edited by BMWFM1; 06-27-2008 at 03:24 PM.