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Old 06-27-2008, 04:33 PM
GT_BMW GT_BMW is offline
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Location: Southeast
 
Join Date: Jun 2008
Posts: 26
Mein Auto: E93 328i vert
Quote:
Originally Posted by AK View Post
I'm telling you, it helps. Service Advisors and techs are beat up all day long by customers demanding the ridiculous... If you do something nice for them, no matter how small, they'll remember it.
I agree with that philosophy. I used to work for a guy that couldn't grasp that a simple "thank you" could get him lots of bonus points when the gang was tired and didn't want to work another minute. KrispyKremes and a thank you would have been heaven!
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