View Single Post
Old 07-06-2009, 01:31 PM
w5lx's Avatar
w5lx w5lx is offline
Officially Welcomed to the 'Fest
Location: North Texas
Join Date: Jul 2002
Posts: 978
Mein Auto: 2008 528i/2007 328i Coupe
Originally Posted by potnich View Post
According to Mr. William Stewart of National Customer Relations & Services for BMWNA: 'This issue, as previously explained, was not due to a defect in material or workmanship.' Apparently, when BMW designs and installs an substandard drain for a panoramic sunroof that can cause thousands of dollars of damage and could result in system failures (lights, windshield wipers, radios, etc. ) that might result in bodily injury or death, they are not to be held responsible or accountable. Moreover, they do not advise how to prevent the problem in their manual nor do they advise their highly trained service personnel that this preventable problem should be part routine maintenance when service is rendered. I find this explanation by Mr. Stewart to be ludicrous and highly unacceptable. If you've had this problem, please consider contacting Mr. Stewart and let him know about your level of dissatisfaction.
Unfortunately it's the same with all car manufacturers.......DENY, DENY, DENY.
You would hope that BMW was better than the rest, but maybe not.
Reply With Quote