Originally Posted by mheezee

Thanks for the insight but the verdict is in and here's the dillemma:

Dealership called and said BMWNA will NOT offer good will. SA at first seemed to be pushing but when I expressed great disappointment he referred me to his Supervisor who I've emailed with no response. Best they can do is give me a 'great price'. Per BMWNA trans is shout and they want to do a major overhaul by replacing the trans and software which comes out close to 8.5K with labor. And this getntlemen occurred at ~78,300 miles.

Called BMWNA and spoke with a case manager and when they tried to research if this is a PUMA case there was no record. Leaves me thinking if they really reached out to BMWNA or if this is a stonewall tactic?!? Case manager understood my frustration and was willing to offer 10% off from Coprporate and will be calling the dearlership to broker something. Reasonable is probably out of the question at this point.

I emailed and will be calling an independent BMW shop regarding the following that did my brakes/oil change when I first purchased for a quote.

Question: Has anyone ever dealt with their independent BMW reapir shop in this type of circumstance given the scope of work entailed? Would they have ability to change the trans+software or is this something the dealership can only do?

Thank God for my E500.