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Old 08-09-2010, 05:13 PM
Nube1kenobi's Avatar
Nube1kenobi Nube1kenobi is offline
U of Dawgs
Location: The Sound of Zundfolge
 
Join Date: Dec 2009
Posts: 2,388
Mein Auto: 08 535iA Spt/11 X5 35i
Quote:
Originally Posted by mheezee View Post
Thanks for the insight but the verdict is in and here's the dillemma:

Dealership called and said BMWNA will NOT offer good will. SA at first seemed to be pushing but when I expressed great disappointment he referred me to his Supervisor who I've emailed with no response. Best they can do is give me a 'great price'. Per BMWNA trans is shout and they want to do a major overhaul by replacing the trans and software which comes out close to 8.5K with labor. And this getntlemen occurred at ~78,300 miles.

Called BMWNA and spoke with a case manager and when they tried to research if this is a PUMA case there was no record. Leaves me thinking if they really reached out to BMWNA or if this is a stonewall tactic?!? Case manager understood my frustration and was willing to offer 10% off from Coprporate and will be calling the dearlership to broker something. Reasonable is probably out of the question at this point.

I emailed and will be calling an independent BMW shop regarding the following that did my brakes/oil change when I first purchased for a quote.

Question: Has anyone ever dealt with their independent BMW reapir shop in this type of circumstance given the scope of work entailed? Would they have ability to change the trans+software or is this something the dealership can only do?

Thank God for my E500.
Looks like you nailed that one...
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Nube1Kenobi
2011 X5 35i Sport Activity|Plat Gray/Beige/Dk Poplar|Conv Pkg|Cold WX Pkg|Tech Pkg|Prem Sound|Comfort Seats|Hitch|
2008 535i Mon Blue/Dakota Blk/Dk Poplar|Sports Pkg|Prem Pkg|Cold WX Pkg|Nav|RTTI|PDC|L7|HD|I-Pod/USB|PWR Rr shade|Sports Auto - paddles|Active Stg|Comfort Access|F/D R/seats|Rr DMS Airbags|Adaptive Xenons

Do not argue with an idiot else he lowers you to his level and beat you down with experience..
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