Hmmm, might as well jump back in, since the endless posturing and argument is, well, endless, it seems.
Is it in doubt that under the Dealership's care, the customer's car was damaged?
That's the only relevant question, as far as I can tell. The whole "let's hear the whole story" stuff...well, would be interesting no doubt, but the question above is what determines the legal and financial and insurance points, no?
Don't resent growing old. Many are denied the privilege.
-- Irish Proverb