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Old 01-28-2011, 06:22 PM
ard ard is offline
Resident Curmudgeon
Location: Sierra foothills, California USA
Join Date: Jul 2009
Posts: 14,940
Mein Auto: '12 X5 35d/E39M5/996TTX50
I would argue that you are due 100% given this was a willful act by BMW (I assume "frame damage to the B pillar" just happens by itself)

Remember, they'll want to TALK, you want documents. and a loaner car until the replacement arrives.

Love to get a picture of the damage.....
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