View Single Post
  #7  
Old 06-02-2011, 06:14 PM
UNCtarheels UNCtarheels is offline
Officially Welcomed to the 'Fest
Location: NC
 
Join Date: May 2011
Posts: 137
Mein Auto: 2011 535i ** 2002 325ci
acorrding to my paperwork, it is the SIB 12 09 11 but my car failed to take it several times and they switched "ICOM's"?? ( i have no clue what that is) then my SA escalated to BMW-NA and submitted a "PUMA Case" (assuming that is BMW's internal definition of an escalated trouble ticket). BMW-NA then had to remotely connect to my car while connected online at the local BMW dealer to perform the update. Again according to my SA, this update is only available through BMW-NA and not the local dealer. for some reason the local dealer can only update to a certain software revision and anything above that requires BMW-NA to perform the work...i know how strange it sounds but that is what is printed on my paperwork and exactly what my SA told me several times..after 2 days, the car is 100% better and reacts totally different than before
Reply With Quote