I live 3 miles from the Chandler location and despite that recently bought my 335d ED from Greg Poland at Pacific in LA. My experience with both Chapman locations (Chandler and Camelback) was that the sales people were really bad. It was truly shocking how ignorant of their own products they were.
Some of the cars on their used/CPO lot are truly bizarre. They had an AW/chestnut 2009 328i E90 loaded to the gills but with strange unavailable options combos (m-sport steering wheel/shifter but no m-sport package; wheels that didn't belong on the car). It only had 1300 miles on it but had a 2008 in-service date and wasn't imported to the US until December 2010 and was bought at an auction in PA. According the sales guy it had also been switched from a RHD to LHD. Who would do that? I ran far far away. But some schmuck bought it and will soon be on here or a similar forum posting a rant.
I plan to do a break-in oil change at an indy shop and hope I never have to take my car to chapman since I am getting the heck out of PHX within a year.
Anyone know what the service at North Scottsdale is like? Their sales person treated me like an after thought since I wasn't interested in buying the one 335d they had on the lot.