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If it's like my X5 control button for defroster in this case (although an '03), the button pops off and another goes in . It would seem odd that you would need to replace the face plate. I would have them do what ever makes it right for you. If me, I would accept a new button, if do-able. I had one shipped for under $20 bucks. I hope they haven't over complicated this with the need to replace the whole panel. If so, have it replaced.
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