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Old 10-13-2011, 01:26 AM
RPsX5d RPsX5d is offline
Officially Welcomed to the 'Fest
Location: Bay Area California
Join Date: Nov 2010
Posts: 1,043
Mein Auto: X5 Diesel xDrive35d
Originally Posted by smuggymba View Post
Hi All,

This week, after the 5th attempt and 2 dealerships, I got my X5 back with the tailgate noise/rattle *fixed*. . . .

Is it normal for the tailgate to be adjusted in way you actually have to use more force than usual? . . . Any thoughts?
This is not normal! My eight old year closes the lower piece with one hand, I pick him up and he pushes the "red button". That's it, no rattle, no squeaks.

Dealer tech competence varies significantly, try another dealer, try and use one that handles a lot of cars.

If one more visit fails, take it up directly with BMWUSA. You may want to take a video clip of you closing the tailgate, and if you have a camcorder with an external microphone, you might even be able to capture the sounds you mention. Visuals help catch people's attention quickly! Not suggesting you broadcast the video, but you can certainly let the BMW rep know, you will, if this is not fixed to the way it is supposed to be!

Chances are, one or more of the tailgate panels is outside the design tolerance limit and that is causing this issue. Replacing these panels should solve this problem. This assumes the dealer tech knew what he was doing and have adjusted it to the max possible!
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