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Old 11-11-2011, 03:14 PM
ResidentStrange ResidentStrange is offline
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Location: WA
 
Join Date: Jan 2011
Posts: 6
Mein Auto: 2010 X5 35d
You were right on about verbal vs written....as soon as they got my letter I was "escalated" to someone who would really do something. Now they're working on it - before was pretty much lip service as you noted.
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