Seems to be a common issue. Mine did the same, replaced under warranty. I didn't look to see if they put a new motor in or just reconnected something. Seems to me that if the motor turns thats an engagement issue.
2012 X5 35d ZAP - Alpine white/Black
2011 335i M-Sport 6MT - Alpine White/Saddle
2005 Toyota 4Runner 4WD Sport Edition, Silver
Gone but not forgotten
2008 M5 6MT - Space Gray/Black ; 2004 545i ZSP - Titanium Gray ; 2003 Z4 2.5i 5MT ZSP Sterling Gray ;
2004 Jeep Grand Cherokee Laredo 4WD; 1996 Mercedes C220 Classic; 1996 VW T3 Caravelle 2.6i ; 1995 VW Jetta III CLX ; 1989 VW Jetta II CLI exec ; 1961 Auto Union (DKW) 1000S