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Old 02-07-2012, 04:05 AM
ArthurB ArthurB is offline
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Location: chester
Join Date: Jan 2012
Posts: 6
Mein Auto: 645 ci
Latest update - despite my BMW main dealer promising to get back to me 2 weeks ago with their head office report about "refurbished alloys causing disc warping" I have heard nothing. So I spoke to servicing reception 4 times over a period of a week requesting an update - heard nothing. So I drove 20 miles and took a half day off work and spoke to servicing guy who promissed to ring me that afternoon and get the report. You guest it........heard nothing!! So now I am e-mailing the head of servicing to see what he says. It's interesting that BMW post over 100 awards on their web site for effeciency dynamics and model awards etc but no awards for customer service. They could learn from their obvious success on effeciency dynamics and improve on customer service efficiency.
We wait for the next installment - oh and the brakes are fantastic but I'm nervous using them as we still dont know the root-cause of the previous two sets warping?
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