Just wanted to give an update. The day after my last post in this thread (6/7) I called Alex directly. He answered my call immediately, brought up my information, and told me that my bulbs had been lost in the mail. He was very apologetic and told me that he was mailing out a new set and that he would refund my credit card $20 or $30 (I can't remember how much it was, and to be honest I never checked to see if there was a refund). I received my bulbs within 3-4 days.
While I don't agree with not responding to emails, in Alex's defense he did everything possible to help me when I called. I have yet to install the bulbs as I have been busy with work, and to be honest I didn't realize there were so many damn wires! I will probably put them in this week or weekend.