07-25-2012, 07:56 PM
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Freude am Fahren
Location: New York, München, Wien
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Join Date: Oct 2002
Posts: 19,297
Mein Auto: Fünfer und Dreier
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Wonderful Profile of a GA in the WSJ
One of the most interesting things about this article is that its genesis was a letter from a passenger to the WSJ...
Amid the Kiosks, Elite Treatment From a Gate Agent
Quote:
As American Airlines Flight 825 to Miami boarded, Rocco Angelo calmly waited for a first-class upgrade even though everything appeared full.
"Ellen always takes care of me," he insisted.
Sure enough, a first-class customer in seat 5B had changed plans but hadn't yet canceled his ticket on Flight 825. American gate agent Ellen Heberer called the passenger, heard about his change of plans, and then handed a boarding pass for 5B to Mr. Angelo. "Here you go, my dear," Ms. Heberer said to the university dean from Florida, confessing later that when Mr. Angelo said he'd known her for years, she had to pretend to remember him.
In the kiosk era of self-service travel, when travelers often think customer service flew away with airline meals and free checked bags, Ms. Heberer is a rarity...
<SNIP>
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Article continues here
__________________
Freude am Fahren.
-Jonathan
E90 2010 335d Montegoblau metallic
E60 2008 550i*
E90 2006 330xi*
E90 2006 325i
E90 2006 330xi*
E39 2003 530i*
E46 2000 328Ci*
E36 1996 328iS*
E36 1992 325i*
E30 1991 318is*
E21 1982 320iS*
E21 1979 320 (6-Zyl)*
*retired
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