View Single Post
  #10  
Old 07-27-2012, 05:40 PM
AWCoupe AWCoupe is offline
Registered User
Location: Bridgeport, CT
 
Join Date: Nov 2011
Posts: 98
Mein Auto: 2009 BMW 328xi Coupe
Manybrews, good info. I was hoping that I was going to be good for a year or more but that isn't my situation. The system needed a charge after 7 short weeks.
New news is that after filling out a performance survey that the dealership emailed me earlier this week about my visit and my level of satisfaction, I get a call from the customer service manager regarding my less than glowing review in the survey. He wanted to know if I would have a problem with them holding the car for a few days when I go back in August so they can get to the bottom of this. He has a claim into BMW NA to get authorization to go ahead and start pulling stuff apart to get this resolved. If they OK the expense, I can see where they would yank out the dash or whatever needs to be done to fix this leak. Manybrews may be on to something with the evaporator. I told him whatever it takes. He was cognizant of the fact that the car comes off warranty in October and seems determined to get this handled before then. Now that's what I expect to hear from somebody regarding a problem with something that I spent mucho coin on. Not, "Sorry can't duplicate the problem", or in this case "Can't find the leak." Again we will see what happens. If your dealership sends you a survey and you have a beef, fill it out and make your voice heard. Somebody actually reads those things. At least in this case. Good to know.
I guess BMW of Bridgeport wants to protect their Service Center Excellence Award that only 13 dealerships in the country got last year. Stay tuned........
__________________
2009 328xi Coupe-Sport Pkg-Black Dakota w/Brushed Aluminum Trim
BMW Gloss Black Kidney Grills
Reply With Quote