How does this rental work? Like any rental, there is usually a check done on the condition of the rented item in person, upon return. After the check is done by both parties, the deposit is either returned or kept depending on the condition.
Why would you walk out accepting the fact that your deposit wasnt being returned to you on the spot? Why did they send you photos of the "damage" on the rented item?
Was this item shipped to you?
Looks like some sort of jack. Is that correct?