View Single Post
  #22  
Old 08-31-2012, 11:06 AM
seariver seariver is offline
Registered User
Location: Illinois
 
Join Date: Aug 2012
Posts: 18
Mein Auto: X1
I'm really frustrated. My CA didn't answer my question whether my order has been placed or not. (I asked him by mail two days ago).

I called the dealership, my CA is out. Another CA answered the call, he told me he checked the system, there is the order. (hope this CA has higher priority than my CA, because he can access the DCS system)
When I asked my production number, he asked his manager about it (hope the manager is not my CA's manager, who is supposed to be out of office until next Tuesday).
And still no production number, but it may be available next Tuesday after the holiday.

And I asked whether I can cancel my order. His manager said no, because it has passed some phases.
So the order is in BMW system but no production number???

I called BMW NA, the customer representative told me the only way to track the status is the production number.

I don't know what to do next. Another local dealer promise me an allocation slot he has, and if ordered, my car will be here in October.

Last edited by seariver; 08-31-2012 at 11:09 AM.
Reply With Quote