Thread: DEF Usage?
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Old 08-31-2012, 05:24 PM
firstbimmer firstbimmer is offline
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Location: North Bay, CA
 
Join Date: May 2006
Posts: 369
Mein Auto: 335d
Quote:
Originally Posted by boooomer View Post
I understand that your frustrated with the car BUT the problem isn't with the car - it's with the dealer's service. So my question is why would you buy another car from that dealer? In the scenario you've outlined you're rewarding the dealer for lousy service. The dealership wins on two counts, first they will probably (or at least try to) undervalue your D at trade-in and second reap the benefits of selling another car.
You have a very good and valid point. Actually, I initially went to my salesman to complain about the situation since he was on vacation when the whole thing went down. He was very clear that next time this happens, or if I have a problem with service on this issue at the time of the oil change, that I should come see him and he will make sure all is right. He agreed that the 6000 miles didn't seem appropriate and that this should be addressed and under warranty.

The conversation continued and he knows I almost bought an M3 when I bought the 335d, but didn't because of my commute. I mentioned my upcoming transfer and we got into the M3 discussion. I was just saying maybe that all this happened for a reason to nudge me in to maybe making a change. Believe me, I'm not going to just blindly upgrade if I got a bad deal. It is already a bad enough financial decision to trade in a car in the second year of ownership, if they tried to fleece me, the deal wouldn't happen. I didn't get to a point of being able to afford an M3 by just throwing money away or rewarding bad service.

No matter what, I'll still have the 335d come the next oil change at my rate of mileage so we'll see how service treats me when the time comes. I won't hesitate to get my sales advisor involved, plus he's probably more likely to come in heavy if there's a potential sale riding on it
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