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Old 09-26-2012, 02:23 PM
Bimmer4412 Bimmer4412 is offline
Registered User
Location: Northford, CT
 
Join Date: Jun 2012
Posts: 4
Mein Auto: BMW 335i (soon!)
Very Frustrated Customer right now!!

I believe this is my first post here on bimmerfest, but I have been trolling the forums here for months and have found the information here very helpful.

My frustration goes all the way back to June 16th when I ordered my 2013 335i MT. First I wasn't given a production number for 3 weeks. When I finally did get it, I was told I could not get the dynamic handling package unless I also ordered the M Sport Line. Needless to say after reading forums on here, I was pissed to find out that I could get it that way.

So weeks pass by, and finally on August 17th my car finishes production and is released to the shipping carrier in South Africa (I was finally told).

Since then, I've been talking to BMW NA, and my salesman. They keep telling me my car is one more week away, and a week goes by and nothing. Last week I was left a voicemail that my car was in and ready for pickup. When I called back, they said "OOPS, that's someone else's car"!

Today, I finally decided I've had enough (now waiting for over 3 months). I called the dealership directly and asked to speak to the sales manager. After he dug through some information and called me back, he said that my car is STILL at the port in Africa awaiting a shipping vessel!!!!

He said he can't tell me when my car is going to ship and that even when it does, the journey to the states will take about three weeks! ( I live in CT).

I am so beside myself now, and honestly I almost feel like i want to cancel my order and go to Audi!

Can someone please give me some words of advice or at least talk me off the ledge here...
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