I thought that there was a clear path to resolution. Updated pumps are being shipped to the VPC? Cars will be fixed then shipped out - perhaps in the order they arrived. I may have misread though. And cars at dealerships will be fixed there?
The "flagship customer" thing is also a myth from my experience. You'll get treated the same if you got a 1 series to a 7 series. An M5 oil pump won't get changed before that of a 128i. BMW's consistent in customer service across the brand, which is a big appeal. The differences will be if you get a Mini or Rolls Royce - then treatment will be different. If anything, a fault in a 3 series will get fixed faster than those of an M5. Usuallly because the issue is more common, and the expertise to fix it across a wider arrange of techs. My Hybrid7 always has to wait for a certain set of techs to be able to fix it. The other thing to consider is that the M5 is new - so not every tech may be trained yet to fix them, or it may be a very select few.
2012 ActiveHybrid 750i ED
3/12 ED 7 - thread ID 610350
1/11 ED 6 - thread ID 5767556&postcount=175
4/10 ED 5 - thread ID 453501
5/08 ED 4 - thread ID 290679
3/07 ED 3 - thread ID 201013
3/06 ED 2 - thread ID 136454
Last edited by chrischeung; 10-01-2012 at 10:49 AM.