I don't believe taking an agressive position or becoming a thorn in BMW NA's side will get your car repaired any faster. As Chris points out, BMW is fair to a point and will expedite this to the best of their ability. I know; I have been a Tier 1 supplier to BMW AG and had first hand experience in how AG can apply pressure
Originally Posted by cmhsam
I agree. I just want my car
It really is out of your control and you should try to not worry about how long the car is out of commission or how long since you've had an update. As the "victim" of numerous first year BMW SNAFU's I've learned to 1) expect issues and 2) know the car will be fixed.
I'm uncertain that M5 ownership would be considered a "flagship customer"; there are A LOT of $90-100K BMW's sold in the US.
'13 X5M - carbon black over black • BBS SV • "it's our truck"
'12 650 vert - alpine white over cinnamon • 6 speed manual • Münich delivery
'11 Z4 - mojave over beige • 6 speed manual • Münich delivery
...and a bunch of old English motorcycles
Last edited by dkreidel; 10-01-2012 at 07:35 PM.