Bimmerfest - BMW Forums - View Single Post - How's the customer service at your dealership?
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Old 10-07-2012, 05:56 PM
DDraper DDraper is offline
Registered User
Location: DC
Join Date: Jun 2011
Posts: 50
Mein Auto: 02 Accord & '12 535xi
Long story short - had made an appointment last week for an oil change (no wash) I had just washed and waxed days earlier. It took 2 hours to before the car was ready - glad I made the appointment... While they did not wash as instructed, they drove it right by the mobile powerwash car lot cleaner guy which left water spots all over my car. Upon entry to the car, they left all the protective plastic and mats in for me to dispose of. And the best part of all, after driving 20 miles to grab lunch, approaching the front of the car I noticed that the left side of the hood was not fully seated. The trained and certified staff failed to close the hood properly... Unbelievable.

2012 535xi DG II, Blk nappa lthr, Prem sound, CWP, Head-up, Multi cont seats, Lux seats, Prem, & Tech.
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