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Old 10-13-2012, 05:45 AM
chrischeung chrischeung is offline
Officially Welcomed to the 'Fest
Location: Dallas, TX
Join Date: Sep 2002
Posts: 8,097
Mein Auto: 2015 550i / 2016 MB C300
Your comments are correct, but sadly apply to almost any industry. The way companies react has been driven by the market and customer - not by the vendor. They can no longer afford to provide the service level often deemed desirable. Look at any large bank, department store, etc. - low margins have driven high touch service out the window. We may get technological solutions in the future, that allow personalization, but the personal high touch service of old has gone the way of the dodo in most large markets. Once a big player hits a small market, expect small players to get wiped out.
2015 550i ED - M-Sport, Exec, Heated Seats, Rear Shades - 4/9/15
2016 Benz C300

3/12 ED 7 - thread ID 610350
1/11 ED 6 - thread ID 5767556&postcount=175
4/10 ED 5 - thread ID 453501
5/08 ED 4 - thread ID 290679
3/07 ED 3 - thread ID 201013
3/06 ED 2 - thread ID 136454
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