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Old 10-13-2012, 05:45 AM
chrischeung chrischeung is online now
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Your comments are correct, but sadly apply to almost any industry. The way companies react has been driven by the market and customer - not by the vendor. They can no longer afford to provide the service level often deemed desirable. Look at any large bank, department store, etc. - low margins have driven high touch service out the window. We may get technological solutions in the future, that allow personalization, but the personal high touch service of old has gone the way of the dodo in most large markets. Once a big player hits a small market, expect small players to get wiped out.
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