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Hmm , not sure what you mean by "BMW Service" message. Normally you don't get any notification from their system as the dealer is the only one who has insight into the process from the VDC onwards
They will see your car show up in the system once it's ready for transport to order the NAV codes
But maybe you can share with us the message you received and we can inquire with our dealers (as you're in Boston maybe we are using the same dealer)
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