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Old 11-07-2012, 09:34 PM
Deutsch100 Deutsch100 is offline
Officially Welcomed to the 'Fest
Location: Southern California
 
Join Date: Mar 2010
Posts: 631
Mein Auto: 2012 Active Hybrid 7
Quote:
Originally Posted by RGSM View Post
Assume relatively low volume of 7-series is part of the issue.
Also, that the car is assembled in Germany.
I have a similar problem. One of my rear headrests is damaged (from child car seat).
I inquired about purchasing a replacement and was told there are NONE available anywhere, and BMW won't let my dealer order one.
I have an excellent rapport with my dealer and do not believe they would misinform me, but just to be sure I spoke with two other dealer parts departments also and got the same answer.
None available and can not be ordered.
Strange.
I gotta ask...why will the dealer not order a part you need, why won't BMW allow them? I understand, and it is common practice nowadays (sadly) to not keep parts stocked, but why can't they order the part you need? I'm baffled!
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