View Single Post
Old 11-07-2012, 09:34 PM
Deutsch100 Deutsch100 is offline
Officially Welcomed to the 'Fest
Location: Southern California
Join Date: Mar 2010
Posts: 631
Mein Auto: 2012 Active Hybrid 7
Originally Posted by RGSM View Post
Assume relatively low volume of 7-series is part of the issue.
Also, that the car is assembled in Germany.
I have a similar problem. One of my rear headrests is damaged (from child car seat).
I inquired about purchasing a replacement and was told there are NONE available anywhere, and BMW won't let my dealer order one.
I have an excellent rapport with my dealer and do not believe they would misinform me, but just to be sure I spoke with two other dealer parts departments also and got the same answer.
None available and can not be ordered.
I gotta ask...why will the dealer not order a part you need, why won't BMW allow them? I understand, and it is common practice nowadays (sadly) to not keep parts stocked, but why can't they order the part you need? I'm baffled!
2013 Rolls Royce Phantom Sedan,
2013 Phantom Aviator Coupe, 2013 G63 AMG
Reply With Quote